PuppySpotReviews of puppyspot.com

Our experience with PuppySpot was excellent except for two issues. The first being the PuppySpot app which is not very user friendly. The second was the aftercare communication. We didn't get the health certificate by 10 days after sending the vet exam form as directed. I called the aftercare number, was on hold for nearly 90 minutes. The person I spoke with was both friendly and professional and readily confirmed receipt of my email with the appropriate completed and she sent the health certificate. My concern is that if I hadn’t followed up by phone would we have gotten this? We want to acknowledge the excellent communication regarding her arrival via van (especially during the Covid-19 pandemic) as well as written information from the breeder upon her arrival. We love our puppy!

Everything worked out fine - love the puppy and Puppy Spot was on top of everything constantly and corresponds beautifully 👍🏼

The process of getting a puppy was easy and delivery was seemless. I didn’t give 5 stars because we were not allowed to speak to the breeder directly with questions. I found that very strange.

Things were very unresponsive in the beginning. Payments were not credited properly, no callbacks, etc. But, it did improve with a lot of patience and persistence. And, we finally got our puppies😁😁

The website is great. Calling and speaking with a person to purchase was really good as well. Information after, not so great. I received a text our puppy was going to be on his way (he was coming from out of state) and the date of arrival, but nothing after that. I had to call to confirm he was indeed on his way the day of his travel. Upon purchase, I was asked if we would be willing to drive to a central location to pick up our puppy, and again, by the day of, received no information if we were to pick him up or if he would be brought to our door. No information on who was delivering, just a rough 2 hour delivery window. 30min after the delivery window was over I was calling to get an ETA on our puppy as I'd received no update. By the time PuppySpot got back to me, which was another hour and a half later, I had just received a call from the delivery service. A lovely (that's not sarcastic), air conditioned pet delivery van arrived at our door with our puppy. The delivery man was great as well. Between purchasing our puppy and the random text saying he was on his way, there was very little information. Poor customer service from that stand point but good when I called. Then I realized that when I went to PuppySpot, or into the app, there was updated info. It would have been good to receive an email after my purchase directing me to look regularly in my account for updated info as emails are not automatically generated when new information was posted into my account- which is a feature I just expected and why I wasn't going to the app on my own. That is a standard feature PuppySpot should have. Also, I wasn't aware I had to pay an additional $295 AKC registration/transfer of ownership fee. So that was a bit frustrating. I have recommended PuppySpot to a co-worker but with the caveat they should regularly check the app or website for information if they purchase. Our puppy arrived as promised- shots, healthy, happy- and was clearly well taken care of on the trip.

Pretty good experience

I would like to say Thank you to the great people that work at Puppy Spot. All my questions were answer all the time and my puppy was delivered to me by car on time. I only have one minor complaint, The lady that delivered my puppy gave me the wrong food for her. When I call the breeder he told me that was not the food he was feeding the puppy. So after a week of giving her the wrong food. I had to change her food to the right one and put up with diarrhea for a few day. was not happy about that. But in all I do have a perfect puppy. Thank you Puppy Spot for a great job. Debbie Florida

Puppy Spot did ok. They did not communicate well about the timeline to get the puppy to me and gave the transporter the wrong number. But, all worked out. The puppy is healthy and hearty... it looks like she’ll be much bigger than I was led to expect!