PuppySpotReviews of puppyspot.com

The reason it was not 5 as it took me weeks to get info on breeder and I desperately needed to change the pick up time which puppy spot picked. Other wise very happy and recommend puppy spot to people looking for a breed dog. It is my second time using puppy spot.

Overall the process went well with getting our puppy, she is active and beautiful and so far no health concerns have been noted. My only dissatisfaction with the company is their lack of communication after one pays up for the puppy. When you are browsing the site and you submit an inquiry for a specific puppy, you get all the attention in the world with non stop calls because they want to make sure to lock the sale. However; after you pay, it is almost complete silence for weeks until the puppy reaches its milestones. As for us, we have been researching and emotionally preparing to welcome a puppy into our lives for over a year trying to do our best due diligence on breeders etc., this is our first family dog and so we thought we could rely on Puppy Spot to fill us in on process, travel, vaccines, etc especially now during COVID times when things are uncertain. It can be frustrating that no one really walks you through what to expect on upcoming days, weeks until you bring puppy home to the point that we thought we were being scammed. We are talking about thousands of dollars here not to mention the emotional aspect tied to this transaction because a puppy is a life. For questions, they send you to the app, but the app is a bot, and doesn't quite catch the questions and when you call you get different people all the time and none of them are in-sync with whats going on. I think it is imperative for Puppy Spot to assign clients by staff member so that you get information from the same person. Having multiple people creates a whole ton of confusion. On another note, the app gives you food to feed the puppy and you purchase that in advance. The sample puppy kibbles that they sent with the puppy on travel day was completely different based on color and size and our puppy had some stomach issues for a few days. She is fine now, but it does makes us wonder about the legitimacy of the information we the client receive regarding the puppy. Overall, I would say we are happy with our furry friend and our hope is that Puppy Spot would figure things on their back end to handle the process with more professionalism.

First let me say I love, love, love, my German Shepard puppy. He arrived in good health, calm, and clearly well taken care of by his breeder. I gave 4 stars because I had some issues with receiving pictures through the puppyspot app. From my understanding I was supposed to receive updated pictures every 2 weeks. I never received any new pictures through the app. I contacted puppy spot at week 6 and was told they would reach-out to the breeder, then I received an email saying pictures were sent. They were not, I contacted puppy spot again and they never called back. All together there were 5-6 corespondents, each taking 3-5 days for them to respond which was very frustrating given the fact I had already paid A LOT of money for this puppy that I was unsure was even OK at this point. The ultimately sent one set of pictures to my email the week before he arrived at my home. The transport process was simple and I applaud them for that. The company just needs to make customer service more timely. Overall I would use them again in the future.

My new puppy is perfect. It was a bit confusing at times regarding when I was getting her but in the end everything was great!

FIRST: The lady I completed the purchase with was friendly but this company doesn't check backgrounds on the people purchasing or get referrals. These dogs could be adopted by terrible people. My suggestion is to have applications. SECOND: Before receiving puppy you are not allowed breeder information or location. There is no communication with the breeder and you can't do research online. My suggestion is to allow contact. THIRD: A young woman, elder lady and child showed up in a van. She opened the back latch of the van and there was my goldendoodle. He was in a carrier without anything but a few strands of paper shaking. My suggestion is for breeders to place something comfortable in the carrier. Fifth: The lady tells me they didn't use the food listed on PuppySpot and choose a different food because the kibble was smaller. UPSET because I already purchased the high quality expensive food waiting at home. I ask for the brand and she didn't know. She says it's a puppy starter pack and to use whatever. When I got home I checked the food I purchased and the kibble was smaller. Suggestion would be for the drop off person to know information and to not change the food listed. POSITIVES: Joey is an amazing and sweet puppy. I did receive updated photos and information throughout process. My questions were always followed up on through email and my app was updated. I received pictures of Joey's parents and a carrier as promised. The breeder did call the night before to confirm meet up place and time. UPDATE: PuppySpot called and will reimburse me for purchased food. They stated they will complete education with breeder and associates regarding puppy information and comfort during pick-up.

In the middle of the pandemic finding a pet I wanted was tough. There were just not many to be found especially since I wanted something specific. Puppyspot provided a service to choose exactly what I wanted. The staff are friendly and knowledgeable. My only slight issue was communication. I called many times before they called me as I found tings in the app that was not discussed like our delivery date for the pup being moved up three weeks! They also said the breeder might add pics or videos but there were no updates. All in all the experience was really good, the service was lovely and the pup is amazing.

The experience we had speaking with the actual breeder over the phone was great!! Highly recommend them the company who bred the puppy. The communication and information from actual Puppy Spot however is lacking in their “concierge service” and customer communication and follow through.

Puppy spot was very easy to use and very helpful, I love my puppies I received, my only problem is that the puppies got bigger than expected, bigger than there parents. I know that isn’t there fault just was under the Impression they would be smaller. Other than that very happy!!