PuppySpotReviews of puppyspot.com

Good experience but took a little to long to get the puppy to me due to arranging shipping. If they could speed that up it would be a perfect service.

I love my puppy (Sheltie) that I purchased through PuppySpot but I have to comment on the difficulties I had while dealing with the PuppySpot personnel who were located outside of the Continental United States. The initial contact was excellent but the follow through with their people in the Phillipine Islands was less than satisfactory. They were incredibly insistent on our scheduling a Vet appointment within three days of arrival. The language differences became a problem. They were very polite but just could not un-derstand that our vet could not schedule an appointment for a week. I had to insist on speaking with a supervisor here in Conus. After that contact things went a little easier. I would recommend using PuppySpot to people but I would recommend that the company review and reconsider the usage of personnel outside of the Continental U.S. Otherwise the puppy is outstanding and has obviously come from a good breeder. Additionally, I live on Cape Cod and had arranged to pick up our puppy at the airport (Hanscom Field). At the last minute I was called and was told the dog would be delivered to our home by a third party "as I had requested". I did not request a home delivery. I wanted to see how the dog was shipped and what type of aircraft was utilized but I was rebuffed. This dog cost more than my first car and was worth the cost. Overall I approve.

Some food sent with dog; however, other than the name "Diamond" nothing else was givern.

My puppy came home safe and sound.Once the travel date was set everything went smoothly. I had problems with the puppy mangers. They forgot to give me access to the app, and when I asked for it I got the run around. All in all, I would have given a 5 star rating if the communication was better.

I really love my new puppy. The purchasing experience went pretty smoothly. I encountered a few hiccups along the way but managed through them. Once assigned a puppy manager I think it’s important they answer all your questions and concerns. Some questions I asked I felt were scripted. The 3rd party used to delivery my puppy there was a delay I was told it was an accident on the highway. My puppy was to be delivered around 830pm or so but didn’t arrive until the next morning 630am. There should have been some accommodation for that considering the price paid for delivery. Overall I love my puppy but I think there should be some flexibility if you want to pick up your puppy via a 3rd party verses being forced to use the 3rd party because I would have taken a road trip to pick up my puppy.

My puppy arrived healthy and happy. She is a very social puppy and loves everyone she meets. She was 14 weeks old when she arrived and was using pee pads and slept in her crate the first night with no whining. Everyone I spoke to or corresponded with at Puppy Spot was courteous and helpful. Only complaints I have are: 1) Being unsure exactly what day she would arrive. 2) She was way overpriced as she was almost double the price of other dogs of her breed (but I fell in love with her photo and fixated on her and I was afraid I would lose out as I missed my chance with 3 others). 3) I was told she would come with up to date vaccination records but all she came with was proof of rabies so my vet was unsure of how to proceed until there was verification from the breeder, which, gave me some anxiety. Puppy Spot was very good at keeping me updated and giving me helpful information along the way. I would recommend Puppy Spot to a friend.

Puppy managers were great about getting us answer to our questions. If they didn’t have an immediate answer for us they would contact the breeder to find out for us.

Was very nervous to buy through Puppy Spot due to past company issues and ordering a puppy is scary. Puppy Spot put my mind to ease. Last minute shipment changes added stress on us, as we paid for personal delivery but had to drive to airport to pick up puppy sent on commercial aircraft. This was not ideal but it worked out. Once we got our puppy it was wonderful. He was covered in ickiness from flying all day but we got him bath and began our journey with our new love.