PuppySpotReviews of puppyspot.com

I disliked how you could only pick your puppy from pictures. It was very impersonal and expensive. They would not work with you on the timing of the delivery of the puppy at all. Once the puppy was paid for, I couldn’t get a response from the original person who contacted me I tried email and text and nothing. It would be nice to be able to chat with the breeders and see how your puppy acts, or any questions you may have. I think this is just a way for breeders to make a lot of money and not have to do a lot of work like speak to people or even vet people. I probably would not use puppy spot again. We love our puppy but would much rather deal and speak to humans than buy this way again. We did get a great, healthy puppy so we are happy about that. UPDATE- Puppyspot called to chat with me and find out more about my review and they were very understanding and I think something slipped through and I didn't get some info originally. They said they will update some things and do better in the future. I appreciated the phone call. Figured I would update my reveiew.

I liked our puppy. I disliked that I didn't get to get my questions answered immediately.

Puppy is gorgeous and very sweet. Communication was awful. Questions and requests from the breeder went unanswered by puppy spot. Puppy was delivered with ZERO things from his home. No toy no blanket. Nothing of comfort to help the transition.

Slow to respond to questions. When weather impacted delivery we still got automated messages for early delivery. Called and asked for guidance on security and dog aptitude and they didnt really know much. No explanation of how the guarantee on health report works. Received endless spam calls for dog products and insurance claiming connection to puppyspot. Overall disappointed with quality for the price. But we did receive the greatest little dog so happy it all worked out.

The transport of my puppy from the breeder to my home was great. Make sure to read the terms because some small health issues do not have to be disclosed at time of purchase. But puppyspot will reimburse if there is expenses due from this issue. I am in love with my puppy.

Won’t negotiate on the price bc they are giving 10 years heath guarantee but you must buy heath insurance from them that is twice as much. Provide financial option with extremely high interest rate you end up paying three times for a loan. On the positive note puppy is great delivery was good too and good communication.

Communication was poor

I went into this experience excited and hopeful about bringing a new puppy into our home. While PuppySpot made the process convenient in some ways, the overall experience fell short of what I expected for something as meaningful and personal as adopting a puppy. Positives • The purchasing process is easy and well organized. • There is a very large selection of puppies and breeds available. • PuppySpot vets breeders • Frequent text and email updates keep you informed of the general process and milestones. • The breeder’s name and general geographic location are provided. • A health guarantee is included. • My puppy arrived healthy, absolutely adorable. We truly ended up with a beautiful, sweet puppy. Negatives • There is no direct access to the breeder at any point. • Given how common online scams are today, I expected more transparency specific to my puppy. Additional details about temperament, development, health background, and updated photos or videos after my purchase would have helped build confidence. • While communication was frequent, it was largely canned and not tailored to my specific puppy. About 10 days after purchase, I requested updated photos and was told the images I had already received were recent enough. That response did not put me at ease. Being unable to speak with the breeder after paying a significant dollar amount, combined with limited puppy-specific information, felt unnecessarily rigid and disconnected from the emotional side of adopting a pet. This was further compounded by the amount of marketing communication I received from PuppySpot during the process. The contrast between generic updates and heavy marketing did not inspire trust. Overall, While PuppySpot ultimately delivered a healthy and wonderful puppy, they missed an opportunity to make the experience feel supportive, reassuring, and personal. The process often felt transactional, which was not a good fit for something as emotional as welcoming a puppy into our family. At times, it felt less like adopting a living being and more like ordering a product online, similar to buying dishes off Amazon. Because of that disconnect, I would be unlikely to recommend Puppy Spot to others, despite being very happy with our puppy.