PuppySpotReviews of puppyspot.com

While we love the puppy we received, the service from PuppySpot was subpar. The "Puppy Concierge" was unpleasant (you're selling puppies--try to be a little more upbeat, positive and helpful) and slow to respond--definitely not the concierge service one would expect from the premium pricing. We received numerous emails from PuppySpot trying to sell us insurance, puppy training, puppy products--you name it--while we waited and waited for information we actually requested. I highly recommend looking for a breeder on your own and dealing with them directly rather than going through the PuppySpot middleman.

You sent me a dog that was taken to the vet within 48 hrs. He is still scratching since the day he got here. I sent a message and unfortunately no one responded l. It cost me 280 dollars. I am paying for FETCH. How do I find out how to reach out to them?

I sent a email.

My puppy arrived late afternoon with fleas, which I luckily noticed the night I received him, requiring me to urgently give him a flea bath. While at my vet the following morning, they noticed he was also dehydrated (despite me giving him water that he was drinking) and appeared to have some gastro intestinal issues. The vet also questioned the legitimacy of the vaccines and whether or not he was actually or correctly dewormed because the vaccine form was filled out by the breeder on puppyspot letterhead (rather than a separately licensed vet) and the administered by initials matched the breeders initials. My puppy ended up requiring flea, deworming, anti nausea, and fluid treatments which cost me $300+ in less than 24 hours of receiving him. I’m also now disinfecting my entire house for fleas/eggs. I do love my beautiful sweet puppy despite the circumstances. Just can’t wait to hold him flea free. Update- puppyspot contacted me right away and covered the entire cost of my vet visit. Although stressful, they really showed they cared and wanted to help make things right.

The service was great with Alan when I was in the process of finding my perfect puppy. He was patient and answered my questions about various puppies. The other departments not so great. Once I gave my money, communication from puppy spot was basically non existent except to tell me when my puppy would be dropped off (which there is no flexibility, so be prepared to take time off work on short notice). My questions about neck and chest size so I knew what size collar and harness to buy went unanswered after they said they’d get back to me with the answer. I’d text with a question and never hear anything back or get a short answer 24-48 hrs later … overall disappointing customer service after paying $3000 for a dog.

Not honest about being a puppy broker, not honest about all the side angles you want to charge people for. Website says its a Michigan puppy site but nothing located in MI (Florida) and no dogs/breeders in MI. Your puppy will have to be shipped by a third party vendor from far away -in my case Missouri. Your health guarantee about genetic deficiencies/ problems by purchasing dog health insurance is useless/silly. Health insurance does not even guarantee a person will take a dog to a vet - it just covers some bills, nor does it correct any genetic deficiencies that is a breeding problem. Yet, you do not guarantee anything unless I buy the insurance that you get a commission for which has nothing at all to do with your guarantee - so totally useless. Lastly, when selling a puppy you talk to plain English speaking contacts to make the sale. All follow up calls were farmed out to another country (mostly Columbia I think - that's only who I talked to) Nice enough, hard to understand. Maybe you should pay a tariff. My puppy did eventually arrive and seems to be OK but will not use a puppy broker in the future. Will you ever see this review on their website - I think no. And your scripted response is what appears on all the BBB responses for negative reviews...it just repeats over and over. The transportation and health conditions are not "complex" -they are just skewed to make it difficult to have any decisions on transport. Of course you can have more say - for more money. And, as I said the health guarantee is useless/silly. It only functions to get you out of returning any money when things go wrong with all its steps and conditions. This was evident with the BBB reviews. However, you get a commission on every health insurance policy which is the reason it is part if the guarantee. Even those who accepted partial returns only did so because you don't return the money until they publicly admit defeat. If you think anyone believes that you change anything in your business practices to actual reviews, they must have voted for Donald Trump

They need more reliable and better communication. You get no details of your dog unless it’s travel and they delay unexpectedly. Contacted airlines first because they are not well informed. Demand to speak to managers if you have an issue, otherwise you are getting the same answer everytime.

I wanted to rate with 1 star, but game 2 because the sales guy was really nice and helpful. BUT, I was very dissatisfied with the communication of the “concierge” service. Once I bought my puppy, all communication stopped. I heard from them only twice and that was to confirm delivery details. I asked multiple times for updated pictures, videos, and got nothing. My puppy was supposed to be chaperoned by a representative from puppy spot and when I picked her up, she was all alone. No one was there. Which tells me that they just dumped her on the plane and no longer cared. I’m not even sure if this is possible; if I had known how bad the service would be, I would have went directly with the breeder, or found one closer to home. It’s sad that I’m saying this because we absolutely love our new puppy!