PuppySpotReviews of puppyspot.com

PuppySpot.com seemed great they weren't. I purchased a puppy and right before I asked the weight. They told me 4lbs. at 14 weeks. I asked if they were sure because he looked bigger in the picture and they said that's what his information said. I said, well maybe it's just his hair/fur. Six days before he was getting delivered, something told me to double check. I called and asked if they could contact the breeder and find out his current weight. And they said, no problem. Then the said they didn't have to because the Veterinarian's paperwork from his exam was in. He was 8lbs 4oz. WHAT?!! He gained 4lbs 4oz in one week? Something isn't right. First, I couldn't have this dog because I have a disability and weight was a huge consideration and at 15 weeks he'd already exceed his projected adult weight and both of his parents. Second, the breeder lied to PuppySpot and they, in turn, unknowingly. lied to me. They escalated and a few hours later I received a call from a senior manager with two options. I could keep the puppy, which I already explained at length to her why that wasn't an option. The puppy would keep growing for a minimum of two, possibly up to four or more months. If he exceeded 10lbs, which it seemed was very likely, I wouldn't be able to pick him up to carry him down the stairs to go out, especially if I was having a really bad day. Hence, weight being a huge consideration in the dog I chose. The other option was cancelation. I said, YES. Okay, but YOU CAN'T PURCHASE ANOTHER PUPPY FORM PUPPYSPOT. What?! I can't? I didn't do anything wrong. Sorry, that's just how it is. It's our policy. I asked what happens with the breeder and was told the breeder team will investigate and they will receive a disciplinary action depending on if it's their first offense, second, or what. It could be a suspension or something like that. I was like, so your breeders can screw people over multiple times and your clients, who do nothing wrong - nothing, get banned as a client? How is that fair? Sorry, that's just our policy. And, I found out later that they work with Amish breeders. Amish have a totally different view toward animal than most people and are notorious for operating Puppy Mills. They even include them in a video. I tried to write a review on their site, but I can't find anywhere to do it. I'm betting it's only allowed once a purchase goes through. Just beware!

BEWARE before using PuppySpot. I am a first time dog owner, and I trusted what PuppySpot advertised. Looking back, I regret that decision completely. From my very first phone call, there were red flags. I asked about health testing for hereditary conditions and whether the parents were screened. Instead of providing reassurance, I was met with a dismissive response and zero real information. I should have walked away then. I was also told I would receive a discount for choosing “white glove delivery.” That turned out to be untrue. I paid full price. After placing my deposit, communication dropped off almost entirely. I received little to no updates about my puppy for weeks. That lack of communication continued throughout the entire process. Delivery day was a nightmare. I could not get a clear answer on timing, and when my puppy finally arrived, the “white glove delivery” was completely misleading. She was handed to me from a truck in a tiny crate, with no food or water, sitting in her own waste. She smelled strongly of feces and had clearly been in that condition for some time. During transport, I noticed something was wrong with her eye in a photo I was sent. I raised concerns and was brushed off. The breeder claimed they “didn’t notice,” despite a very obvious red swollen lump on her eye. Within 48 hours of bringing her home, I was at a veterinary ophthalmologist. She was diagnosed with immune mediated blepharitis and required immediate treatment. That was just the start. Within days, she had swollen lymph nodes and tested positive for parasites. The paperwork from the breeder was shockingly minimal, and my vet even questioned it. It was also noted that her vaccinations may have been administered too early. Because of her condition, her vaccinations had to be delayed, meaning she has been restricted to my home since I got her. Since then, I have dealt with repeated illnesses, multiple vet visits, specialist appointments, medications, and ongoing care. I have had to take time off work, losing income, while paying significant out of pocket costs. Most recently, she became severely ill again, vomiting and having diarrhea throughout my home. She tested positive for hookworm, roundworm, and giardia, with a heavy parasite load. This is not minor. This is serious neglect. I have gone back and forth with PuppySpot throughout this process. While they initially reimbursed some expenses under their “health guarantee,” they have now stopped responding entirely. Emails and phone calls are being ignored. To make matters worse, I later found the breeder online and connected with other owners of puppies from the same litter. It became clear this was a puppy mill situation, despite PuppySpot’s claims that they do not work with puppy mills. This experience has been emotionally exhausting, financially draining, and completely unacceptable. My puppy is still dealing with health issues nearly two months later. At this point, this goes far beyond partial reimbursement. Between the undisclosed medical conditions, the condition she was delivered in, the misleading delivery service, and the complete lack of accountability, I believe a full reimbursement is warranted. If you are considering PuppySpot, please take this as a warning. Do your research and think twice.

My puppy was received with giardia when they said he didn't have it. He also smelled it looks like he wasn't been taken care an when we call puppy spot they said he was clear from it an he wasn't. Puppy spot dont care for the puppy's they dont see how this puppy's are living with the breeder they just want to sell a puppy for a profit dont care for their health. I called them a few times to make sure he didn't have giardia an they said he didn't they lied now im spending extra money on the vet an medication. So make sure if u guys buy a puppy's from puppy spot do your do diligence an they dont give you no information about the breeder to see if there clean. It was a horrible experience with puppy spot. I wouldn't recommend it. They only care about the sale not their well being.

Poor communication, poor follow up. Would’ve preferred some information from the breeder as requested. Totally understand that puppies continue to grow. However, the puppy we picked up did not look like the puppy that we purchased based on pictures. We suspect the pictures were Photoshop shopped. Reported it and no response as of yet.

Puppy spot put me in touch with a breeder (Foxwoods Puppies) in Indiana. My contract for the puppy stated that the puppy would arrive by American Airlines. Instead, he was transferred to California by Premier Pet Transfer. He traveled with 15 other dogs and it took 5 days for him to arrive at my home. He arrived with bloody stools and vomiting. Three hours later he was at the vets which cost me over $500.00. Three weeks later and multiple visits to the vet, he is still not well. In addition to paying the purchase price to the breeders, it has cost over a thousand dollars in medical bills. Although he has insurance that I pay for, they don’t cover the first 30 days he is insured by me. The PuppySpot people and the breeders thought a reimbursement of $399.00 was sufficient. I do not recommend these companies.

Very bad communication. Was told when ordering over phone on Thursday, it could get dog Tuesday. Received dog Saturday and it's WRONG breed. I picked Maltese poodle and received a very, ungroomed Maltese shih tsu breed. Not happy at all and I paid alot of money!

I was lied to, taken advantage of, and wasn’t giving all the information I needed.

Puppy spot delivered a sick puppy to me, that will cost 4,000. dollars to pay for surgery to have its eyes operated on. He also drags his left rear leg. 1st vet diagnosis was neurological, while a second opinion specialist said he would need surgery to repair it.It had kennel cough and fleas. Puppy mill!!! Contacting me reinforced that Puppy Spot is unprofessional. No compassion