PuppySpotReviews of puppyspot.com

PuppySpot is a company that claims to work with reputable breeders, but it lies. No competent breeder would take a puppy away from its litter at just 8 weeks. I'm now dealing with all kinds of behavioral problems because of this. You charge a ridiculous amount of money, and provide sub-par service. I will actively discourage anyone I know to be looking for a dog from using your service. UPDATE: I had the puppy evaluated by my uncle, who is a professional dog breeder and trainer with 30+ years of experience. He was APPALLED that PuppySpot ripped the puppy away from its mom and litter before 12 weeks of age. And after spending some time with the dog, he advised that ym puppy would continue to have significant anxiety and behavioral disturbances for his life, unless he could live with another animal for companionship. I am not allowed to have more than one animal in my apartment, so I had no choice to rehome my puppy. He lives with my sister now, and is doing much better. But I am out $4500+, and am emotionally devastated. Puppy spot reached out following my initial review; I spoke with James, who, when I explained what was going on, agreed that, although PuppySpot generally will not transfer a health guarantee to a new owner, they would do so, provided they were allowed to screen my sister first. After I provided my sister's contact information, I was contacted by Katrina, who, confusingly, is in their HR department. She informed me that they would not transfer the Health Guarantee. They also are refusing to provide any, even partial, refund for the loss of my puppy, the emotional havoc, or the run-around. Upshot: I was swindled, emotionally devastated, and lied to by PuppySpot. And they don't care, because they have my money. Unless this is addressed, I will be calling my credit card company to rescind the payment, reporting the company to the Better Business Bureau, and referring their false and misleading statements to my friend, the State Attorney General for investigation. Please, do not let yourself go through what I went through. I saved for a long time to afford a puppy, and that is now gone. I have been so depressed for weeks over having to send my puppy to my sister's house that all aspects of my life are suffering--and my ability to do my job is in jeopardy. And PuppySpot's response? Lie to me and mislead me. I would hate to see anyone else go through what I went through. Please, please, please, do not give your money to this scam of a company.

Account manager dessimination and coordination of animal pickup was not accurate.

I did not get pictures every two weeks and it turns out my English bulldog’s right eye was infected and swollen. It is being treated by the vet and now we need a specialist. I was also told I could pick the dog up from the breeder in Indiana and I was not allowed to meet the breeder or our dog. I was also forced to pay for shipping even though I didn’t need it. These are huge red flags for puppy mill in the middle of Amish Country, Nappanee Indiana. I will be filing complaints with BBB and the state attorney generals in Illinois and Indiana for consumer fraud. Five Indiana puppy mills are on the list for humane society horrible 100 in 2020 and Nappanee is listed. Google: “Indychannel Puppy Mill Nappanee” See the news story

EDIT: PuppySpot replied to this review with confusion as a way to distract from the FACTS stated in my review. Furthemore, they say I’m “not in their database” despite me receiving multiple calls, voicemails and emails from them trying to “rectify” this review. Don’t believe a word they say! Highly recommend NOT using PuppySpot. The customer service is abysmal, they’ll promise things and then later on say they never said anything of the sort. Example “your puppy will travel within 5 days of hitting all milestones (weight, age, vet check, etc.).” Once five days were up we called and they said- quite rudely- “no we said we would finalize travel within 5 days”. So I asked when he would travel- “oh we haven’t finalized that yet.” WHAT?!? On top of that when we actually finally received the puppy and they revealed who it’s breeder was it took a very quick google search to find that our lovely little dog DID COME FROM A PUPPY MILL. The breeder’s name (Melvyn Lapp) can easily be googled and is related to and lives with Elmer Lapp who was listed by the Humane Society if the United States as one of the “horrible hundred” breeders in the us. DO NOT BELIEVE PUPPYSPOT, THEY ARE SELLING YOU A PUPPYMILL PUPPY. Here’s the quote from the Humane Society: Elmer Lapp/ Pine Hill Kennel – Hagerstown, IN: Bloody Puppies and Wormy Food Pine Hill Kennel has accumulated some gruesome USDA violations in recent years, including repeated violations for improperly docking (cutting off) puppies’ tails. At its most recent inspection in February 2013, an inspector found puppies with recently docked tails which had been glued together at the base with expired surgical adhesive, a limping Boston Terrier, a matted shih tzu with dental disease, and more repeat violations for issues such as insects and feces in the dogs’ food, filthy conditions, and “rodent feces throughout the facility.” Prior violations cited by USDA inspectors at Pine Hill Kennel have included: bloody puppies with recently docked tails found lying on a bloody floor (April 2010); repeat violations in May 2012 for several dogs in need of veterinary care, including a limping shiba inu with an injured leg who had blood all over the floor of her enclosure; sale of underage puppies; beetles and worms found in the dogs’ food; conditions in some of the kennels that were so filthy that some of the dogs had no clean area to lie down on; having an unlicensed person cropping puppies’ ears instead of a licensed veterinarian, and many other problems. USDA #32-A-0363.

We recently purchased a husky puppy from Puppy Spot. We love the puppy, but definitely not Puppy Spot! They are only attentive to you until they have your credit card number, and then good luck getting any information. By the time they add all their fees to their already overpriced puppies, the service you receive isn’t close to the amount you paid. We received a good deal of false Information when we first inquired about purchasing the puppy. After that they did almost nothing that they promised. If we called to try to get information, it would be days until our sales rep called us back. If we asked to speak to someone else, we were put on long holds and our calls would eventually be answered by a non English speaking person who never had an answer and had to transfer us around to speak to other people. Each representative seemed to contradict the last one. Their customer service is horrible. I would have to say that our entire experience with Puppy Spot was terrible and you absolutely do not get any value for your money.

I would not use this service again. The breeders are not as represented and you are blocked from seeing how the breeders operate or the pup’s parents. I was told the breeder was a family home and pups were socialized with kids. The communication and coordination for the “meet up” with the breeder was chaotic. I was not allowed to pick up the pup at the breeders “facility/farm” but in a Walmart parking lot. The breeder could not tell me much about the puppy. We love our puppy but it has not been an easy start to get him socialized and trained.

Everything is a big scam. I came across their website because I saw they do financing. I called about certain puppy who was incredibly cute and asked for more information about her. I was immediately pressured that there are another 20 people interested in her as of tonight and she will be gone in few hours. Not having $2,500 cash plus tax plus ticket to fly her I immediately agreed to do financing as didn’t want to loose her which was a gift for my two children for Christmas. Being so rushed into financing option was asked to sing papers only few months later realizing I signed for the biggest scam with company Monterey which puppy spot put me with, 75 % interest. Who does it? It’s not even legal to charge 75% interest. And how such a company who sells puppies can put customers through such a scam! Anyway going forward, our husky girl arrived. She was over 3 months old when we got her with no any concept of potty training. And till today after almost 7 months of having her it was thousands dollars spent for Vets, she constantly have diarrhea and vomiting. I watch very closely her diet and only the best food you can buy but nothing working. Obviously puppy spot doesn’t check the breeders and have no idea what they are selling. After 7 months I’m very exhausted between my dog always being sick, between vet costs and between Monterey financing payments. It’s a horrible experience please stay away of puppy spot

Do not waste your time and money using PuppySpot. We spent thousands of dollars on a dog that was meant to be arriving today, and after waiting expectantly all day and trying to communicate with them all week, they finally admitted (after telling us just an hour ago that the dog was on its way on a plane from Iowa), that the dog isn’t coming for at least another two weeks. We would still be sitting here waiting, if we hadn’t called. They don’t communicate, they aren’t interested in customer service, and they are a waste of time and money. My poor kids are heartbroken. First world problems, I know, but if you are looking for a puppy, don’t waste your money with PuppySpot.