PuppySpotReviews of puppyspot.com

As a first time puppy owner I was so delighted to pick out our lab/retriever and spent a lot of time educating of what would be needed. Unfortunately our puppy arrived with the deadly puppy virus called Parvo her first day which she was exposed to at the breeder 7-10 days prior and was confirmed. She almost died and we are in a slow recovery process. What I have learned after consulting two veterinary specialist is that her first vaccines were not managed properly, given too early and close together and not by a proven veterinarian rather the breeder. Puppy Spot has been slow to act in terms of their health guarantee and the expensive reimbursements due to her highly specialized medical care not to mention the high emotional toll on all of us. I have learned they have no real way to guarantee the health of the puppies and their care before you receive them which had been heartbreaking and incredibly distressful. They put all the work on you to prove your new beloved puppy is ill which is additionally distressful. If my puppy survives it will NOT be because of Puppy Stop and no proven health guarantee whatsoever. I would encourage anyone thinking of using this organization to consider other options to ensure the delivery of a healthy and life long member of your family. Don’t go through this heartbreak.

I purchased a puppy from PuppySpot for an exorbitant amount of money, which I chose to do based on the company's guarantee of work with reputable breeders - never puppy mill breeders, and its promise of exceptional veterinarian care for all puppies, including a final full exam 1-3 days prior to coming home. I received my puppy on March 11th and ended up going to my own vet the very next day, which has set off a series of visits in the last six weeks for a variety of issues. The second I met my 5 1/2 month old, 4 lb puppy, it was clear she was underweight. All you had to do was pick her up and feel her bones sticking out. She was also itching non-stop and exhibited extreme fear with people, especially men. When I visited the vet on day two of her being home, he confirmed that she was underweight, had a skin irritation and, as eventually determined after blood tests, had a Giardia infection. She also had to be muzzled at the vet due to her aggression and biting. All of these issues, as well as others that we are only now finding out about, would have been detected on sight alone, let alone testing, if, in fact, the breeder had his/her eye on the puppy and the PuppySpot vet did his/her job correctly. To this day, six weeks later, my puppy is still fearful of people and aggressive towards me. A computer teacher came to the house today and my puppy ran under a table and was shaking. My licensed trainer said it is clear this puppy was not socialized at all with people and that she had little to no affection. Socialization of puppies is also a guarantee that PuppySpot promotes but clearly does not implement with its breeders. After a while of running to and from the vet I started to dig into things. The breeder from which PuppySpot got my puppy was cited in 2017 for having malnourished animals. This breeder had also experienced a great deal of complaints over the years and eventually changed its name, but continues to operate under the same company umbrella. I also found out PuppySpot used to have a different name as well; they operated for many years under a different name, dealt with a lot of complaints, and then changed their name, but still operate as the same company. I have tried and tried and tried to get information on how exactly my puppy was raised and where. It is clear that she was kept in a cage and just had her food and water changed daily, if that!, without any regard as to whether she ate it or not or how she was. But, I wanted to know for sure. I also wanted to be reimbursed for the nearly $2,000 that I have paid in medical bills for issues that my puppy came to me with. I have been yanked around from one call center rep to the next, and then from one department to the next. I finally had the ear of the associate general counsel who said she would assist me with getting the answers and the reimbursements, and yet, even though she promised to provide me with everything over two weeks ago, I have no information or reimbursement. At this point, I am grateful for the opportunity to have saved my puppy and I hope to heal her with the proper care and love. But, at the end of the day, it is clear to me that PuppySpot is interested only in transactions with no care whatsoever for animals and no oversight whatsoever with breeders. Their only interest is in making a buck on sales on puppies from puppy mill breeders who are more than happy to provide many, many uncared for puppies that go home with terrible health issues. All you have to do is read the many reviews on the Better Business Bureau and all over the internet to see how many PuppySpot customers are home with or who have lost sick puppies, all due to the fact that PuppySpot made promises that they did not keep and they did not require their "vendors" to keep, with the end result leading to sick, helpless animals. PuppySpot, along with its cadre of breeders, should be cited with violations and shuttered for good. Shame on them for their total disregard for the lives of the animals they based their livelihoods on. Shame on them!

My experience with puppy spot was extremely exhausting. We weren’t prepared for such outcome such as the dog was delivered with poop all over him. He was so shaken up that he had diarrhea for almost 2 weeks. The eating was very poor and his digestive system was shot. When I reached out to puppyspot, the only concern was if I have the puppy guarantee done. My husband felt that the dog was a puppy mill dog. We were deceived under the impression that the dog was perfectly healthy and the only thing that was good the dog had all his vaccine. The dog was delivered at 17 going on 18 weeks. I’ve spent more money getting second and third options. To this day our dog Gunner does not whine or bark or give any indication that he is sick or well. I was told through puppyspot customer service managers am I sure he doesn’t whine or bark. We had a scare a few nights ago in our home and the poor dog couldn’t bark or make any sound that something was wrong when the alarm went off. At this point I believe we were sold a lemon and because we love the poor dog and my twins boys became attached, it will be emotional trauma. I will follow up with NYS attorney’s general office in filing for lemon law since I’m still getting the run around. Gunner was on metronidazole for 7days every 12 hours. The referral was from ABC News had they known some one didn’t do their do diligence we wouldn’t be going through such heart aches. This is the first and must say the last with puppy spot it’s not for us.

So I have looked up individual breeders around the country for 4 different breeds and I'm trying to figure out why I can get the same puppy which each breeder requires an additional 3 to 4 week of age before sending for half the price. And most of these full breed pups come certified AKC and some even come EKC/AKC certified. I have responded to the text message sent to me twice asking why the high cost and no one has responded back. I attempted to ask via the website, but I can not send my message. This lack of communication coupled with the outstanding increase in cost is making me say stay far far away from these guys and go directly to the breeder cuz then you know they will take care of these babies til they move into your home.

*UPDATE* Just got back our pup’s 3rd test and after finishing the third 10 days of antibiotics, she STILL shows spores of Giardia. This poor girl and our poor pocketbook! I am beyond infuriated. Negative, negative, negative stars for a review!! Treating these parasites is hard on the puppy and costs hundreds of dollars. Keep this in mind when buying from this company. Our sweet girl came with 2 parasites (one being Giardia) even though the “medical records” she flew with say differently. We had her tested the morning after the night we received her. After one round of two medications given twice a day, having to isolate her from the other pup (Giardia is very contagious) and paying $160+ on top of an already $5,200 puppy, her second test still shows Giardia. I even asked them about parasites before purchasing due to her location, and the gentleman told me “our puppies are not from puppy mills and they wouldn’t even be able to fly if anything came back positive”. Go figure. Now we go for another 21 days with meds, isolation and $160+. PuppySpot does offer to “pay for any medical treatment the dog has to receive if necessary” BUT read the fine print! The hoops you have to jump through are ridiculous. NOT a good experience and NOT a happy customer.

This past week, we were supposed to receive our newest family member, Bryce, from PuppySpot. Unfortunately, he never arrived. We’re absolutely heartbroken and think you should know how this came to be. As many of PuppySpot’s reviews indicate, our experience with PuppySpot dramatically worsened as soon as we paid our bill. PuppySpot’s employees became uncommunicative and hard to reach. Oftentimes, they provided zero transparency into Bryce’s delivery information, timing, and the path his travels would take before he got to our home. We expected this behavior based on the reviews we had read before choosing to purchase our puppy, but decided to take the risk because we desperately wanted a dog and the pandemic has made it incredibly difficult to find one that we wanted for our home. What we had no expectation of, however, was what was going to happen to us on the day that our new puppy, Bryce, was supposed to arrive. On the day of his arrival, his flight number and itinerary did not match up with the airport departure/arrival times that had been provided. We were repeatedly told by our Puppy Manager - via email only - to not worry and that everything was being handled by a professional puppy travel team. When the delivery van did finally arrive, the puppy inside the carrier case was not Bryce. In fact, the puppy looked nothing like Bryce. We tried to get on the phone with PuppySpot immediately and their first response, rather than compassion, was to try to saddle us with legal responsibility for the puppy we did not order. After we assured the customer service rep that we would not take ownership of a dog we knew nothing about, we started a very long afternoon of “dropped” phone calls, promised callbacks that never came, unanswered messages, and the ever-returning ploys forcing us to claim this unknown puppy. We were only able to connect with someone when we used a different phone number and threatened legal recourse if PuppySpot kept refusing to take our calls. Once we were able to reach a “higher-level customer service rep”, we were notified that Bryce had been delivered to the wrong family. Upon receiving Bryce, that family immediately signed for ownership and was now refusing to return him to us. We were devastated. We were assured time and time again about the degree of care PuppySpot takes in its deliveries, but we discovered that this mix up was not only possible, but that few precautions had been taken to prevent it. For example, the carrier - My Pet Cab - that delivered our puppy had never even seen a picture of him to confirm they had the right one! Please, please, please never do business with them. Their incentives are only profit-driven and they treated the theft of a misdelivered puppy similar to a lost Amazon package.

I paid $7k over a month ago for my puppy. They ignored several emails and called me hours before the puppy was supposed to arrive to tell me he might have a serious health condition and since they’re telling me before he arrives, it won’t be covered by the Health Guarantee. They said I would have to decide in a few mins or else they would sell my puppy to someone else. I called back less than an hour later to say I’ll keep him, but before I could say anything they said they have already decided to sell my puppy to someone else.

this is all about the money; a very greedy company now owned by a private equity fund.. after hours and hours i reached out to the current ceo and asked if they had any discount or assistance for those of us that are disabled and low income; i was totally blown off. in today's world most companies provide moral compassion and assistance; was just the opposite of this place i never even got a response from this pompous ceo. please share with your friends; i have just started