PuppySpotReviews of puppyspot.com

In my opinion I feel the company can have better customer service. For example after we purchased our golden retriever, Aaron was the representative that helped me through the process, he was nice, asked screening questions, advised I can contact him anytime to ask questions. I called him and texted him 3 different times with no reply. I felt, once they received our money they were done. I wish the breeders would up date photos, give more of a bio of each puppy and their schedule to make transition a little more easier. I wish they did more of a background check on who will be adopting their puppies, anyone can lie on screening questions and their puppies could be given to an unsafe home etc. This was my first time using a puppy concierge, and will be my last. I would prefer to have communication with the breeder. At the end of the day, our puppy was delivered safely by Buck and Justin, but may have given wrong puppy food. We love him so much.

I didn’t like how long it took to get my puppy. Delivery took longer than expected .

When they were trying to sell you the puppy it was warm and gracious. Once was the deal was done? You guess what…. I still have yet to receive my AKC paperwork since I already have the puppy. I want to give 5 stars to the car delivery pet service Carl and Justin. I gave each of them $40 tips for my appreciation.

Changed appointment pick up twice. I drove 7 hours to pick my puppy. Took off work and scheduled a hotel.

I disliked the several delays in receiving the puppy.

My sweetheart will be nine this year. I got him when he was 9 weeks old. This website strives for reliable breeders, no puppy mills, I fell for it. My beautiful boy arrived and in two days he was hospitalized with kennel cough. Cost me an additional $2k. But he is worth every penny. I recently found thru his dna report thru embark that his mother has been adopted as a “rescue”. I makes me sick to think that this “reputable” breeder from Ohio (FIRST RED FLAG) would use this female for breeding only and cast her aside as if she were trash! I AM SO SICK OVER THIS! My boy is so precious to me and is the best dog I’ve ever had however I would have never supported this monster of a breeder had I know ! THIS WEBSITE NEEDS TO DO A BETTER JOB OF DETERMINING “PUPPY MILLS” FROM LEGITIMATE BREEDERS WHO CARE ABOUT THEIR ANIMALS!

Very misleading business. Find a local breeder! First, this site does NOT provide updated info in your puppy portal along the way until delivery. We requested info on our puppy (female Siberian husky) multiple times leading up to her delivery and never received anything till about 3 days prior to delivery due to numerous attempts calling: weight, dog food, updated photos, AKC paperwork confirmation [parents advertised as AKC & AKC registration fee offered], verification if potty trained or kennel trained. The site stated and it was confirmed by these representatives that our puppy was on a chicken and rice diet from Science Hill case. On the puppy portal site, the dog food listed was a different unknown brand we never heard of. Upon delivery, we noted her dog food we got from the courier was different than what this site told us it was. A week after delivery we found out from our vet that she has a food allergy to chicken which is why her stools weren’t solid. Our puppy’s AKC paperwork was never confirmed - we were told that all paperwork would arrive on delivery - it didn’t. When we inquired where the AKC certification documentation was, the site attempted to state we never paid to register her as AKC. I sent them my confirmation receipt. Then they proceeded to state the puppy’s dad is AKC but the mom is ACA (parent info was removed from puppy portal site) and they never advertised that. So I sent screen shots I took of what was advertised. This site falsely advertised our puppy was AKC certified and the price matched - ~$3.4K. Over 3 weeks after delivery, were only reimbursed for the AKC registration fee however the total cost of the puppy was grossly overpriced for a non-AKC husky puppy! We asked for her ACA paperwork and NEVER received it! Customer service did reach out about all our issues after my original rating review and offered another small refund amount for the miscommunication issues. We are supposed to receive the ACA documents as well. We shall see. Another item to note about this site is you will receive multiple spam solicitation emails to buy something. If you opt out, you will miss receiving info updates about your puppy.

I reviewed the company prior and all reviews seemed very good. I do have a couple issues - 1. The puppy was “advertised” to be microchipped - however, upon a second call to the company I was informed that “the breeder doesn’t microchip.” I was told I would get a certain amount for myself to microchip - but this was not provided. I called the company who then required I put a claim in which is pending. 2. I was given no contact with the breeder - this I didn’t know anything about the living situation the puppy had been in. I asked for updated pictures as my family was excited to be getting a puppy. I got one update with no changes 4-5 weeks prior to her delivery 3. When she was delivered - she was sprayed with strong perfume and was filled with knots in her fur with remnants of “cage filler” (shredded paper for bathroom absorption I assumed) 4. I took her to the vet two days later and the vet informed me her distemper was not on an appropriate schedule which will result in an additional vaccine and trip to the vet The response time for a call was quick and the puppy spot team was pleasant. However, I likely will not be purchasing another puppy from this company