PuppySpotReviews of puppyspot.com

This is what I learned while purchasing a puppy. To begin with, don't buy a puppy from them and tell everyone you know the same. I will spare you every detail, but I will give you some essential points. I purchased a puppy in September 2021 and she came in with such anxiety problems that I couldn't even get her out from under the bed for almost a month. Seriously, I had to pull her out from under bed to go potty. When I got her, she was 7 months old and it was obvious that she had been abused and mistreated (I am assuming by a man). Despite all my hard work as well as that of my trainer and veterinarian, she is almost as bad now 6 months later as the day she arrived. After she arrived I did research on the breeder and some background where I discovered that she had come from a different state to him which was never disclosed to me and puppyspot had no idea even though they're the ones that sent me the paperwork. They assured me that they would look at the breeder and ensure that there was no abuse. I'm certain they did not. They will not honor their promises and you will be given the run around so much you will want to give up. If you don't give up you may even speak to someone (which I did after demanding I get a call at 8pm) who will do nothing but direct you to their website with the same information you likely have already found on the internet. I'm sure I don't need to tell you but don't believe the four or five star ratings because they only ask for reviews from people who they know they will give them high ratings. I left a poor review here early on explaining my experience in great detail and received a response from puppy smart containing flat out false information to which I couldn't respond to publicly and no one in the company contacted me directly with a single question or a follow-up on how she was doing. Their response states I was told things that I certainly was not, how they helped after the delivery and was designed to dispel anything negative I had to say knowing that I couldn't respond. You will get no information about breeders or parents and no detailed veterinary information until they drop the dog off. Regardless of what I said they wouldn't provide me with it after asking several times just to be told that they can't because it's against protocol. You won't be able to do any research ahead of time which raises a huge red flag for anyone who has adopted a dog before. It is important to note that at this point, I had already paid in full and any rational person would feel entitled to all the information I wanted. After buying the dog from the seller (who may as well sell used cars) you will never speak to the same person or correspond with them twice. Make sure you keep the name and phone number of the swindler who sold you the dog because that's who you're going to have to use as the point person. They will push you off to a number of other people, but stick with that person and get him to do his job. Ultimately, this company promises you everything you want to hear and delivers just about none of it. They will not keep their word by saying that it is always someone else's department or their responsibility to take care of it. You will not receive a call back so you will never actually talk to this mysterious "other person" who does handle your problem. Read the negative comments on here and notice a common theme. Don't ignore this because where there's smoke, there's fire. I don't have the time to write reviews and rarely ever do but I'm taking the time to do so and that must tell you something.

Worst experience ever, I would never wish anyone going through this. My puppy is not even 4 years old and he is not able to walk. He has a neurological degenerative disease, most certainly because he got a bad virus before we got him (parvo/distemper). We realized something was wrong when he was 3 moths and let Puppyspot know about . They have done anything for him just ignoring the multiples emails and calls and no supporting him in any way. Very sad

I wish it were possible to leave 0 stars. My experience with Puppy Spot was absolutely unbelievable. I decided to use the service against my better judgment because I had a friend who used them with positive results. My experience couldn't have been worse. Just say no and find a local breeder. All started out great, with a very attentive sales manager calling, texting and emailing me with different puppies that were available. I spoke with him via phone, email and text and submitted my payment. I was told the next step would be when a puppy manager was assigned to my puppy and would reach out to me with more information. This never happened. The 2-week photo updates that are advertised all over the site never came on time, and I only received them after multiple requests. The updates never came from my "puppy manager" because I was never able to get a response through the app or on the phone. That's because the people you are talking to are not located in North America and were simply reading from a script. Frustrating to say the least. The only way I was able to get updates was through the sales person who initially sold me the dog. Travel was scheduled and cancelled twice. I had to reach out to them both times after travel was cancelled because no one ever called me to explain what was going on. The first time, I was once again only able to get the sales person to respond to me. I was not able to speak with my supposed puppy manager. The second time the travel was cancelled, I was told that the puppy was too small to travel, even though the puppy was 12 weeks old and I was told regardless of size, the puppy could travel at 12 weeks. Both times that travel was cancelled due to the puppy's size, they didn't even have updated weights. They were using the weight from 2-3 weeks prior. After the second cancellation, I asked for the imaginary puppy manager to call me ASAP. A random person who I'd never been in contact with called me. He couldn't answer any questions other than "the puppy is too small." They gave a weight that was less than the previous weight provided and couldn't answer as to why I was receiving conflicting information. When I challenged the fact that the puppy manager had poor responses and little to no knowledge of my actual dog, the tone of the conversation shifted and the puppy manager became rude and argumentative. I asked for a manager to call immediately. The "Senior Puppy Manager" then calls and once again, has NO information related to my actual puppy other than that he is too small. He then starts saying - he doesn't know for certain (because they don't know anything about my actual dog) - but the puppy probably has a health condition and I probably don't want him anyway. Couldn't tell me whether the dog had been to a vet, NOTHING! Nevertheless, the man starts trying to talk me out of the dog I've waited 2 months for. Then he asks if I want to choose another puppy. WHAT? No, I want the information about the puppy I've already paid $5k for. I also asked where the person was that I'd been talking to all along, and why I couldn't speak to him, and was told that person should have never been talking to me after the sale was made. I then asked who my puppy manager was and was told there was never one assigned to me! And the real kicker - I'm told there never was supposed to be one assigned to me, that it's just all random puppy managers anytime you call or use the app. An incredible admission for a service you pay top dollar for. Honestly I could go on for hours about all the conflicting information I received and the extremely poor customer service. The promises on the site are all lies, when I asked to change from the puppy traveling with a concierge to local pickup at the airport all kinds of excuses were given as to why that couldn't be done. I don't believe a single word they ever told me, I don't think they were in contact with the breeder, and I absolutely think the dog was coming from a puppy mill. RUN FAR AWAY AND SAVE YOURSELF THE HEARTACHE. Edited to add: Puppy spot ended up cancelling on me, telling me my puppy suffered from a liver shunt. Liver shunts are either congenital (i.e. present at birth) or develop later in life. My case was obviously congenital. The puppy suffered from this condition for months and was never seen by a vet that could've diagnosed this 12 weeks ago. The Senior Puppy Manager who I spoke to regarding my refund felt the need to explicitly tell me that the puppy, whose picture my family and I had been looking at and falling in love with for weeks, would be euthanized due to the condition. I knew this without it having to be said, but found it incredible that the PuppySpot representative felt the need to say it to me. Seriously, this site is BAD.

Do not believe the positive reviews! They fake these. This was a horrific extremely devasting experience. These people use lies & puppy mills to provide low-quality, unhealthy puppies. My French Bulldog puppy came to me looking very suspicious of people at first, timid and lacking connectivity. He cost over $5500.00 dollars. He arrived by transport from Missouri with a shoddy driver. During the purchase, I requested contact with Breeder and to see my puppies environment but videos were given, obviously staged, since then I have found the breeders online who have been cited for offenses against the animals well being and are pet store breeders at best, puppy mill breeders at the worst. Long story short, my puppy was diagnoised with hystiosarcoma at 8 months old and I was told he had 3-4 months to live. I was in denial, reached out to puppyspot and they did absolutely nothing to reinburse me for purchase, just saying "send him back" who sends a sick puppy back, that you have fallen in love with. One year later last week Marvin died. He had been having seizures that wouldnt stop and was brain damaged. DO NOT BUY FROM THESE TERRIBLE PEOPLE. My heart is broken.

Bought a Bernedoodle from an Indiana breeder for $2,700 plus $900. airfare. Had him exams by our vet and he found giardia in his stool. Then diarrhea. I have had six dogs prior to this “Ori” and he is the only dog who so far is untrainable. Cute but won’t learn. Please get your dog locally and not through PuppySpot and that breeder in Indiana who I am betting had this dog returned to him and that is why he was 6 months old. Kris Wood

Hi, we used puppyspot to search for a great German Shepherd. Which we found promising health guarantees from head to tail when we finally received Daisy with all other hidden expenses, we had 3 days to get her a health check up we had to find a vet right away so we did that plus blood DNA test on her. As the time came on we received her at almost 4 months old. We at this time were welcoming her, learning her, adapting to her, building a bond with her, and while playing with her, she had a limp on her left rear leg at times yelping of pain and just go to immediately sit and lick her that area, we did not know what was up so we thought she may have stepped wrong but always happened when she would run or try to jump on the couch. So I took her to the vet with my dog at ten months old, found out she has Hip Dysplasia and would cost $10,000+ for surgery to help her have a better life of less pain but the arthritis will still come in and cause pain and she will still need shots always. We did what puppyspot instructed to have vet send them diagnosis and x-rays. They said once we pay for the $10,000 surgery that they will give us $2700. We paid more than that. They said that that is one vet's opinion so in other words they said, no, pick a vet of your choice here and I'll do that but Manuel (manager) was backing out of that part. I'm on a fixed income my dog can't run at a puppy or grown up dog's speed without pain nor jump. Her hip was not fully developed per X-rays and they don't lie. She wouldn't be able to breed cause of injury or passing it on to her pups and she now can't go to home protection training because of the severe hip dysplasia at young age. Manuel at puppyspot said we can return her and we can find her another home. I have so many other things puppyspot has not fulfilled in their contracts without many calls to them chasing for results. They sell dogs for profit and truly not looking out for us, selling us dogs with hidden problems and when you share the situation to them, they back peddle. If you would like to know more or have some good advice for us, contact me. Bill 925-238-1480. Thank you.

I read the bad reviews, but went ahead anyway. Yes, they call several times a day - until they get your money. I spent a couple weeks asking for updated photos and a video. Nothing - just promises. Down to the wire, late at the night, the chaperone was to fly out the next day with my puppy, I gave them an ultimatum - I would not allow the puppy to board the flight without a video. You guessed it - the video was a different puppy. It was one of the siblings. My Chiweenie puppy, Darla, was "gone" and I was never contacted. Then the breeder offered me a discount on the other puppy! If I had not given the ultimatum, he would have sent the other puppy!!! No way. We had family coming for Christmas, some with engraved presents. I had purchased ALL the items for Darla's arrival. I have retained counsel and filed a lawsuit under "Misrepresentation and Concealment: Consumer Protection" with 5 counts - attempt to commit fraud, fraud, misrepresentation, concealment and monetary/emotional damages. --------Decided to edit after seeing there are 12 PAGES!! of 1 star reviews. Look at how many of the 5 star reviews are "invited" ---------In response to the PuppySpot response You are sorry I did not get the puppy I desired!! What? This was not a lottery. I paid for a certain puppy with the name Darla and dachshund markings. The breeder sold her to someone else and tried to pawn off the sibling Feebs with black and white and a muddy face on me. I am sure this puppy makes a fine pet but is NOT THE PUPPY I PURCHASED FOR $2600!! Even tho I can get a Chiweenie for $250 from most breeders. We still miss her. It ruined our Christmas. Read the other reviews - we are not alone. If you don't care what dog or even breed they ship to you, then you will do fine with P(O)S. Just don't fall in love with a photo because chances are the breeder will sell that one out from under you.

My puppy was scheduled to arrive on October 20th. Two days before the scheduled delivery date I got a notification that there was going to be a delay until November 6th. I called to ask what the delay was about and they simply said they have not been able to contact the breeder. To me that should be a big concern and this should have been communicated to me. I talked to a supervisor who was extremely rude to me and kept going around in circles when I was trying to get answers. I still have yet to see urgency with tracking my puppy and getting him delivered to me.