PuppySpotReviews of puppyspot.com

Puppyspot a scam? They sent us a different dog than we ordered. It’s 100% clear it’s a different dog. Online, “Brooke” is a brindle in color, with mostly dark in face and head area. The dog we got has much lighter coloring. Can’t get ahold of anyone now, surprise surprise, they got our money. Are they scammers or just completely incompetent? So nice on the phone when talking to us about the purchase, after that it was a bombardment of (overseas?) sales calls, which makes this whole thing seem more and more like a scam. I seriously doubt this review makes it online, but if somehow it does, I challenge someone at Puppyspot to call me back Update 6/22/22 = The reply from Puppyspot below is true ONLY in that they responded, and after 2 weeks we have no other response other than they are looking into it. ITS A DIFFERENT DOG!!! We have the pics from the original advertisement and the day the different dog arrived. THEY ARE NOT THE SAME DOG, there is no color variation or change due to age or any other excuse you want to make up. WE SENT YOU PICS OF BOTH DOGS, THEY ARE CLEARLY DIFFERENT, THERE IS NO DEBATING THAT. Thank you for confirming that you are more interested in BS'g your way through this than to admit you screwed up our order. We provided you complete info on the mistake = screen shots of the dog we ordered, with her name and puppy #, so you can not tell us it was another dog The pics of the dog received are from the day we got her. We received the dog 2 weeks after ordering her. The difference in both shape of the face and coloring are vastly different. As stated, the dog we ordered had much different coloring (more color, particularly on & around the face, with much more brown and black on the face, and body). We continue to await your response Update 6/24/22 = We took our dog to the vet and had her chip read. This chip matches the puppy number provided by Puppyspot. No surprise to us, Puppyspot either changed it after the fact, or they never had the correct dog matched up to the picture in the first place, or just scammed us. We waited literally 2+ years to find the color and size dog we wanted. We were in no hurry, and when we found this dog she looked exactly what we were looking for. To get a different dog is unbelievable. If I could post the comparison pics I would, and there would be no debate its not the same dog we saw online, called Puppyspot about, and purchased. The purchase happened immediately, over the phone, that very night we found the dog. So, Puppyspot, we have detailed what happened, provided you all the info, and continue to wonder what you will do about it. Please let us know FYI, Puppyspot only responded to us after the initial posting. Then again when I replied to their response, on 6/22. A manager called us to ask for us to send the info/pics directly to her, which we did. Now waiting for something other than a general, dismissive response. Saying our dog evolved in color is absolutely insulting. I'm sure that was a generic response, so now want a specific, substantial response to our complaint. Please.

PuppySpot made the whole experience very stressful. The slow impersonal responses lack of photos and information. Very vague robotype responses to questions. And the delivery was the worse. I was given misinformation about when he would be delivered, he came in filthy crate, scared as hell. Was told they would bring his food and of course they didn't. He hadn't had food or water or been let out for 8 hours!!

Our French bulldog has several issues. When we first got him he had pneumonia which they wanted to put him on a ventilator. After recovering from that he fractured his femur under age 1. Took him to a orthopedic surgeon also to a neurologist. He had the dog version of scoliosis, he had flexing knee caps, he had neurological decifit. Even after surgery and keeping him In the crate minimal movement per the orthopedic surgeon's orders 3 months of that and doing PT 3 months later he fractured the same leg he wasn’t living a life for a dog whom only just turned 1 years old after two recommendations by his regular vet and an additional vet because I didn’t want to put my fur baby down I had to realize that no matter how much money I used to try to save his life he wasn’t living the life he should be and keeping him alive but always having issues was not healthy for him. He also always had skin issues and he had a longated pallette. Please do not use this company I stopped paying them because of the medical bills and issues with our dog it was over 60,000 in vet bills, surgical procedures the breeder shouldn’t be selling their dogs they should have spotted the pneumonia. We miss our Frank the Tank everyday !!! I can’t stress enough please find a local breeder and do your research I wish I would have with this company horrible !!! I had his less than a year he was put down 5 weeks before his would have been 1 year forever home placement .

I am following up to a review I left last year after buying my chi and having her delivered. She came with an ear infection and one eye leaks a little. She was advertised as having parent less than 5 lbs. She is now tipping the scales at 9.9 lbs. She has a good disposition but she is so heavy it is hard for me to handle her when required. I am trying a home made balanced diet and more walks but she is still lumbering around like a manatee. I would not trust this company or their breeders. Also she came with an ear infection and one eye leaks a little. I would never give her up but that is what they depend on. Here is her page if it will open up. Her id is: 685264 if you want to verify my info regarding her size

We got so frustrated with PuppySpot on their very poor flexibility for delivering our puppies at a date that could work for us. We have even offered to go in person to pick them up but they were not cooperative. We should have known better and go to some kennel close by… Highly unsatisfied on top of highly expensive!

Pretty horrible experience. I purchased a goldendoodle puppy from them. I paid close to $4,000. About a week after purchase and 2 weeks before he arrived, I received a call stating the puppy was no longer available and wasn’t given any reason behind it. Obviously heartbreaking. I had already taken work off for his arrival day, purchased supplies, set up vet appointments, signed him up for puppy school etc. and could not get my money back on some of those things. They said they could offer me a discount if I found another puppy that I was interested in. They only offered a $200 discount (which was a promotional discount I already received on the first puppy) and would owe them an additional $900. I requested a refund. I didn’t receive a confirmation email for the refund for 6 days and got no response from my “puppy manager” when I inquired. The whole experience was extremely unprofessional. Luckily I found the perfect puppy at a local breeder, and at half the price I paid to puppyspot. I was able to meet him and the breeder directly, meet his parents, see his living conditions, etc. and take him home the same day. Please take this route and don’t work with this company out of convenience like I did. I absolutely do not recommend working with puppyspot.

The best advice I could give someone who was considering using PuppySpot to add a new fur baby to their family, would be: demand to know who the breeder is, and check them out yourselves. After much conversation back-and-forth with Lisa at PuppySpot, I was assured (because the window for socializing had long ago shut) that the 5-1/2 month old Schnoodle we were considering had been completely socialized, lived in a house with the breeder and their three young children, and that PuppySpot as a business, especially loved this breeder. Our puppy arrived with extremely long toenails, smelling like a garbage truck (no exaggeration), had the infection Giardia, was at the very lowest weight of the acceptable weight for her age and when I asked the vet why she kept her legs stiff and straight when we picked her up, we were told this was an indication that this puppy, at 5-1/2 moths of age, had never been held by humans. When we brought our new puppy to our groomer of 10 years, the comment was made directly to me, that “if it wasn’t you bringing her in, I would say she came from a puppy mill!“ When I asked why she had made that comment, she explained that the puppy would have to be shaved because her undercoat was so extremely matted to her skin that it had caused some skin breakdown and there was no other way without causing the puppy a lot of pain, than to shave it. She said “this is a major sign of a puppy mill. A responsible breeder would never allow her fur to get like this or her nails to grow so long!” When I called PuppySpot to tell them they sold me a sick puppy, the “Puppy Manager” responded by telling me “it was my puppy and it was my responsibility to make sure the puppy got treated by a Vet.” We got no satisfaction, no make good, no follow-up. We paid a lot of money to PuppySpot to “RESCUE” this dog and have her flown from Indiana to New Jersey, an hour from our home. When she arrived, she was lethargic and hours later came out of her “haze”. We have no idea what she was given on the flight, or if she traveled with a “Chaperone” as we had been told. We arrived at the airport where a gentleman met us outside in the parking lot in 20 degree weather!!). The poor pup was shaking it was so cold. That should have been the clue that this would turn out to be one shady operation. We love our pup to pieces, even though she is extremely skittish around people, due to the lack of socialization. We will get her to fully happy and healthy adulthood with much more work than it should have been, and who knows what other health problems she’ll show as she grows. We would NEVER get another dog from PuppySpot, and would NEVER recommend them to anyone. Don’t walk, RUN from PuppySpot!!! And after their response to this review, where PuppySpot avoids addressing any of the issues in this review, ( plus, we have never had a conversation about how they can help with our pups medical issues) we stand firm in our ZERO STAR review.

I tried to get a puppy from puppyspot. Price was high. They wanted a $1,000 on top of price of puppy for delivery for 3 hours away. I said i could pick the puppy up. They denied that decision. I wasnt going to pay $4,000. As of now 2 months later, i see the puppy still on puppy spot. She is now 6 months old. And wanted $3,500 for her. I said on the site it said approx. $2,500. I said if you want her to have a loving family i will try once more. I offered $2,500 final offer. They denied it. When you dont abied by puppyspot rules, they get really rude with you. I will not try any further to do business with them! I feel sorry for these puppies, they could have great homes only if puppyspot and the breeders work with the customers. I dont feel like puppyspot has compassion. They could work with you to give these puppies homes. Instead the puppies sit still and wait for their loving home....whenever that will be. Sorry Unity, i tried twice to adopt you, but it seems people are greedy for money than give you to a loving family!