PuppySpotReviews of puppyspot.com

I purchased a puppy from PuppySpot on July 19th, 2022. I had called a few times to get some information on different puppies and every time I called, an agent picked up and answered my questions. Then after I purchased my puppy, I had some travel related questions, and I could not get through to PuppySpot at all. I have called and left messages, I have called and waiting on hold (one time for an hour and 34 minutes and no one ever answered), I have used their App to try to connect to a Puppy Manager and every time I get a response that no Puppy Manager is available. I have tried for three weeks to get through to them with no luck. I did reach a rep one time in the three weeks and they promised to call me back to answer my questions but I was never called back. Not only that, I got a message on my PuppySpot app telling me my puppy was going to be delivered on August 7th…..I got that message on August 7th!!! No warning…no call….no email….no communication. I indicated on the app that I would accept the puppy that day and then never heard a word! I am so frustrated. I have been so excited to get this puppy but I am ready to just cancel and ask for a refund. The customer service is the most inept I have ever dealt with.

We had paid a ridiculous amount of money to have our puppy delivered to his new home shortly after deciding who we were going to welcome. His arrival was pushed out 3 times without notice. And we had to drive hours to pick him up after paying to have him brought to us. He was also a month and a half older than expected. His stool was bloody and uncontrollable and his health was poor all around. He also had zero training, he didn't even know how to go on walks.

This has been a nightmare. I should have believed the negative reviews. Was supposed to have a puppy weeks ago- paid the premium for the puppy, the flight and the in-flight “chaperone”. That puppy fell through due to not passing his vet exam. We should have taken the refund and ran. Instead we found a new puppy who was supposed to be here TODAY and I have been unable to reach a single person regarding ANY information on the pup we have spent thousands and thousands of dollars on. I’m heartbroken and disgusted. This is unbelievable- to take peoples’ money for a LIVING BREATHING life-changing addition and cut off all communication once payment has been secured. We changed our busy work schedules to accommodate her arrival and be there when our kids meet her. We just want our puppy. Truth be told I’ve never felt so duped. Will NEVER recommend this company.

This is an absolutely terrible site. They harass you by calling and texting over and over before you purchase the dog but then it’s RADIO SILENCE. you will not be able to speak with someone who can give you answers easily. They encourage you to use their app to communicate yet NEVER answer. When you call their number you’ll be on hold forever and then get an outsourced agent who can’t speak proper English and reads from a script. You’ll wait hours for an actual person to give you excuses about delayed travel. They lied to me about the dog traveling by private charter planes and eventually shipped her with 15+ other animals in a van. Thankfully she was on top because of size since the other dogs were full of pee and poop!!!! By chance I got an amazing breeder who had my pup potty trained by 11 weeks and is in perfect health but this def a horrible site to purchase from and you should RUN!

THE PUPPY WAS SHIPED TO SOON THE PUPPY IS ONLY 2.5 LBS AND IT HAS BEEN OVER 3 WEEKS AND IT STILL JUST WEIGHES ONLY 2.5 LBS I HAVE TRIRD TO CALL YOUR COMPANY SEVERAL TIME ONLY TO HAVE THE PROMBT SAY I WAS NEXT IN LINE AND AFTER 25 MIN I WAS GIVEN THE OPTIO TO leave my number and some one will call me back . which no one ever called me back. i would like to return the puppy back to the owner and get a full refund the puppy was not worth 4000 dollars call me at 253-474-3211 a.jpeters or patricia devore

We purchased a puppy from PuppySpot in June of 2022 and paid a large amount for a chartered flight. A few days before the scheduled arrival, they called and told us that they have removed that option and we'd have to fork over another $800 to still have the dog flown to us. What kind of business takes your money and then asks for more because THEY change policies? We ended up asking for a refund instead when the travel delays started stacking up. It also seems that when money is involved, you get to speak to an employee. When YOU call to ask for something, you get a call center person with a script.

A month later. My puppy arrived with fleas and I am still struggling with him with that. Had to Disenfext my house. My nephew had to be treated. I had to Disenfext all my house and belongings. Also my puppy can’t control his pee situation and I called PuppySpot for soem sorty of compensation since I had to go through expense that should of never happen. And they didn’t listen

Purchased a puppy from puppyspot and felt confident at the time because they pride themselves on these guarantees and vet checks.....blah blah blah! We were excited for our puppy to FINALLY arrive after 3 failed attempts due to breeders and transportation department issues. We did as instructed and took our new baby to the vet within 72 hours. Standard wellness exam comes with a fecal testing and i didn't want to at first seeing as how we got our puppy from a "reputable" company. Our pup had diarrhea when he came home BUT we were told by puppyspot that it was due to the new environment, new people, the stressors of leaving his home and the transportation process. However, we went ahead with the fecal exam and yup you guessed it, giardia! So we contacted puppyspot and lol you guessed it, they didn't cover or reimburse nothing! They said the puppy could have contracted giardia during the transportation process. The FACT is, their vet check DOES NOT incorporate the giardia test! The STANDARD fecal exam consist of eggs and different types of worms, it DOES NOT consistent of giardia cysts AND they won't test for giardia because they know that HALF their breeders have puppies with the giardia cysts parasite!!!! If they "know or believe" the people/company they use or are contracted with are NOT SANITARY then WHY do they not do SOMETHING about it! Again, if they believe like they stated that our puppy could've contracted giardia through the transportation process, then they ARE KNOWINGLY infecting these puppies! Their half ass guarantee and vet check is Negligent to say the least!!!!