PuppySpotReviews of puppyspot.com

We love Mack, our furry, fun, Pembroke Welch Corgi. However, he was very expensive which lead me to believe the experience would be next to perfect. I discovered Mack myself, which is how I became involved with PuppySpot. Lisa was very nice, responded quickly with pictures of parents, and spoke highly of the kennel. When I asked about the kennel and where the puppy was coming from, I received a very general answer of "Indiana" and didn't receive enough information to research the kennel. I did receive the updated pictures/videos every 2 weeks on the app, but there apparently is no way to save the videos to your personal albums. When I tried to ask questions through the app, I seemed to get a general response that didn't address my specific puppy. The courier experience was great. Our driver kept me updated as to the time of arrival (notifying me when he was running late) and delivered Mack to our front door on a Sat. morning. Mack was very social and cute from the start! Sadly, it was discovered by our veterinarian on Tuesday that Mack had a severe case of giardia that has taken 4 weeks to completely cure. I have noticed that other PuppySpot users have had this same problem with the rote response of puppies being examined "nose to tail" before they are released. I feel these cases of parasites were clearly present and not reported. When I responded to the email from PuppySpot that Mack was immediately loved and seemed to be doing fine in his new home but had arrived with parasites, the response was PuppySpot was glad Mack was happy and adjusting well... no mention of the parasite problem... to which I responded that the issue of parasites was not addressed. Overall good experience. Mack is now healthy, but I don't have a lot of confidence in the medical examination that is done before releasing a puppy. Bottom Line: If Mack had arrived in perfect health, everything would have been just about perfect and I would never have reason to question the process. However, since he did have a parasite (and I notice others who have had health issues with their puppy that should not have been missed by an honest health check before releasing the puppy), I question the reliability of the health exam.

Purchased my GSD puppy through Puppyspot. It was a very bittersweet experience getting her and here's why: - you are told that a concierge puppy manager will walk you through the process after purchasing a puppy. This is not one person; I spoke to about 5 different puppy "managers", regarding time, travel, costs during this whole process. -poor communication. The app they want you to download is useless. The had to finally update the chat feature after dozens of 1 star reviews that the chat feature was non-existent. -Poor communication. I paid the absurd 800$ for ground travel. Last minute, the breeder wants to drive my puppy to me instead of the van/puppyspot that is intended when you purchase ground travel. The breeder wants more money. I'm like why would I pay any more than I paid for and why is the breeder involved now? That was not agreed upon. I have to argue with the 2 puppyspot managers that I refused to pay one more cent on travel. Air is already not available because of Covid 19,which is a cheaper option. - The puppy package you can buy for 200$ is a joke. It's a few toys, leash, bed. Don't buy it. It is not worth 200$. Overall this was not a smooth and pleasant experience. Any further puppies I will directly get through a breeder/ or adopt.

Delivery of the puppy was not on time, more importantly there was no communication from anyone. But I am very Happy with my puppy. He is awesome. Very loving.

We bought our beautiful GSD from puppy spot (then purebred breeders.com). We bought from them specifically for the health guarantee. Colt (or Petey as we named him) was everything we wanted and more. Smart, loyal, protective and a big mush who got along with every other animal in our family...cats, rabbit and even rats. So what is the problem you might be wondering? We lost our beloved Petey to DM this month. When I phoned the company to let them know he was diagnosed with DM, I was told they are no longer associated with that breeder. They also reminded me that within 10 years they would either refund a percent of his price, or apply 50% of his price toward another puppy. They sent me a coupon for a free exam to another vet (free exam cost $73.00). He agreed with the diagnosis but said that the only way to confirm would be to go to a neurologist. So, not only did we not get the refund (I was going to buy him a sling or wheel chair with it), the more important point is that they obviously did not check the breeder out thoroughly. You can test for the marker for DM with a swab. If you buy a puppy through this service, you will receive courteous customer service, but you will pay top dollar for a puppy with a ‘health guarantee’ that is not worth the paper it is written on, unfortunately. Our hearts are broken and we will not be returning to puppy spot for our next canine family member. 5/20/2020 UPDATE:Kim from Puppyspot left a voicemail message on 5/19 and also sent a follow up email expressing condolences and to apologize for our experience. I appreciate the gesture. To be clear though, no one asked for vet records and my initial contact regarding the diagnosis was in February, I believe. I truly hope that Puppyspot has improved their breeder approval process because in our case, it failed. We would not trade our years with Petey for anything. Petey was meant to be with us and we are thankful that we were blessed to have him in our lives. Purebred Breeders brought us together at least and I will leave it at that.

***Updating from my original 1 star review since my puppy finally arrived I'll start by saying my baby Cavapoo finally got here and I couldn't be happier - she's absolutely perfect. The breeders clearly did a great job. Lucy has a wonderful temperament, can already sit on command, and adapted to sleeping in an open crate in a gated off space away from me after the first night. My experience through this whole process, however, was 'so-so' at best. Like other reviews say, the PuppySpot sales team were Extremely excited to help me out prior to purchase. After putting down my $4k (a price around $2k over the typical amount for a Cavapoo) there were some initial small communication issues that got worked out eventually - e.g. I wasn't receiving pictures so had to reach out several times via the app to get them. My real issue was not receiving any updates once my puppy reached all of her milestones for travel. I understand things are a bit tough due to COVID restrictions, but for over a couple weeks through the app and waiting on hold via phone, the only updates I received were that there were none. I posted a one star review on this site and heard back from the team immediately who then decided to change from ground transport to airplane and got her to me within a couple of days from that review being posted. Overall I think there are some internal communication issues with the PuppySpot teams that could be worked out if they implemented something like Slack or Microsoft Teams (especially during this time). I'm happy with my puppy and hoping her first vet check goes well/ they don't find anything funky.

The puppy and delivery was perfect. The problem is every time I called or spoke to someone it changed how I was getting the puppy or price. The reps were always saying they were going to speak to a supervisor. As an example when I paid for my pup they said she was going to be delivered to my front door when I assumed I would have to go to the airport and gave me a date. Second phone call was what day and what airport I wanted to pick her up. Next I get a email wanting more money so nothing was consistent from the beginning. The puppy as advertised was perfect and she is adorable. Thank you.

The 'puppy' I purchased was miss represented. I asked if he was house trained and was told he uses a doggy door. Sure, he uses it, but as a toy, not for it's intended purpose. He is NOT housebroken! I asked if he was crate trained and was told no. He tolerates the crate just fine. I suspect the breeder was not forthcoming.

Puppy Spot's follow up with the puppies travel was very bad. They were pushy in other areas, especially on "paying" for the puppy quickly or risk losing it. I love my puppy and wouldn't trade him for anything, but I would not recommend PuppySpot as it is today.