PuppySpotReviews of puppyspot.com

I did not have the best information during the journey or the waiting process of the pupy

We received our puppy Indiana (Indy) on November 21. When he arrived he had diarrhea and bloody stools. He was diagnosed with giardia the following Monday. I Informed puppy spot and sent the lab results. Yesterday, I took Indy to the vet for routine shots. They ran some bloodwork as im planning on neutering him soon. The bloodwork came back with abnormal white cells and low red cells.lm hoping this is all because of his age. We really are happy with him, but thought you should know. Maybe the breeder will check on his litter mates. Thelma Church

I only gave 3 stars because when the puppy arrived he was and is still sick. He was really skinny and weak when he arrived. He had blood in his stool and diarrhea. I took him to the vet and found out that he has Giardia. He has been on antibiotics since I received him. I wish that puppy spot would have done a better health check before sending the puppy to me.

I love my puppy, but the communication with puppy spot was bad , letting us know when the puppy was coming, plus the follow up on all the extra you pay for, they don't tell the next step, just poor communication.

Well our business got off a rocky start but. things are better now.

Sales gal was a dream! Our puppy is too! But in between is a customer non-service nightmare! I’ve never been so mistreated by any company ever in my life! Just horrid! Took them 4 weeks to do absolutely nothing regarding getting our puppy to us! Everyone was beyond rude! I spent countless hours on hold trying to get anyone on the phone. Complete Nightmare!!!!!!! We bought our pup at ag 6 weeks and we’re told he would be to us at 8 weeks of age. NOT!!!!11 weeks old. He finally arrived..... what took 5 weeks? Who knows! They all lie... each and every one of them! Liars! We love our not-so-little guy so 3 stars it is. But would have been great to have had him as a real puppy not 23 pounds of adorable adolescence.

Our puppy is wonderful and it was very easy to browse and purchase a dog that met our exact needs. HOWEVER once you purchase customer service goes out the window. They changed our day of delivery with no advance notice after I had taken a week off work, and despite numerous calls and emails completely failed to address the issue. I ended up having to liason directly with the breeder (who was great) and spend 12 hours in my car to get our dog, plus a hotel room. They are very responsive until they have your money, then they couldn't care less. For the prices they charge, this kind of customer experience is straight up inexcusable. Cannot rate the travel services, but given my customer experience I am very glad we didn't take our chances.

We are so happy with our puppy. The breeder did a wonderful job. He is affectionate and had a head start in training. The vet said he is 100% perfect health wise. We were very disappointed with PuppySpot however. We received no communication while we were waiting for the puppy to be ready to travel. No check in, no updates; I had to follow up twice to get someone to return my call. We finally heard from them two weeks before the puppy was ready saying he would arrive on Sunday. Then Saturday morning we get a call that the puppy would be there at 3pm! Thankfully we were home and ready but a day early with no notice? Once they got our money, they didn’t seem interested in providing even basic customer service.