PuppySpotReviews of puppyspot.com

The sales team and the purchase process of my puppy was pretty smooth up up to the point of the final confirmation of purchase. After my last conversation with my sales rep, I was told to reach out to him if I had any other questions and was never able to get a hold of my sales rep again. During the weeks between when I purchased my puppy and when travel was arranged, I received very little communication from the Puppy Management team unless I called to ask for an update. At one point, I was told when I asked for an update that their team didn't know when they would have a team in my area to deliver my puppy. Once travel was arranged after 3+ weeks, I was called by the transport team who were thankfully very communicative and easy to get a hold of. My puppy arrived happy and healthy, however I have not heard from Puppyspot since the purchase except to remind me that I needed to submit her vet exam form, which I did and thereafter didn't receive a response with the 10 year health guarantee that is promised. I wasn't called to confirm that my puppy had arrived, and I have not seen any updates made in the app, it still has my puppy marked as "traveling" even though she has been here for almost 4 weeks now. Given how much I spent on my puppy + the travel fees, I expected MUCH more in the way of customer service communication and experience. I probably wouldn't work with Puppyspot again and I would not recommend to my friends or family.

Good service, poor overall value. Communication was consistent throughout the process, puppy was delivered, healthy, etc. Cost was >2X the cost that the breeder sells puppies directly, and there is no way the PuppySpot service was worth a 100% markup.

We love our puppy but once we paid we felt like we were left in the dark about everything! We got conflicting information about when we would receive our puppy, whether he was or was not chipped, etc. we had to request current pictures of our pup after several weeks of hearing nothing! The worst though was that we were led to believe that he would be well taken care of on his journey from the breeder to us. We know we paid more for the pup than we probably needed to but we felt it was worth it if everything we had been led to expect had happened. We purchased him when he was 5 weeks old but he was over 11 weeks old by the time he arrived! When he was delivered he was sitting in an inch of urine and some feces which was hardened onto his fur! It was quite obvious that he had been in the crate for a very long time without being let out. He was quite scared but we couldn’t even cuddle and reassure him until we added to his trauma by bathing him.

First. The “Puppy Managers” via text versus the “Puppy Managers” on the phone are completely different. One tells you one thing and the other tells you a completely different scenario. Two. The price is way to much for what is offered. We do adore the puppy so there is always a silver lining.

The PuppySpot representative (Aneel) was very rude in the beginning. I felt like every time I asked a question he was being bothered. After that the process itself went smooth. Only thing would change is being able to get hold of breeder for question ahead of meet.

The puppy is a delight. She's cute and I like the puppyspot process but it's very hard to potty train her because the amish breeder that I bought her through must teach the pups to go potty in the crate. After I took her to the vet, the vet too said she got her puppy from an amish breeder and was very difficult to potty train her puppy as well. The puppies should have a natural instinct not to go potty where they sleep but the puppy doesn't seem to care which is making it much harder to train. The vet said that the amish community keeps all the dogs in crates so the mother dog teaches the puppies the bad habit. They have way to many dogs that they breed so I guess they have no choice to put them in crates as it's over populated with dogs and puppies. Oh well, hopefully I get her trained 1 day. The first puppy I got through puppy spot was the best experience which is why I got another one but also the first puppy was bought through a non amish breeder on puppy spot. So I'd say, know what your getting into before you make your decision on which puppy to get.

The puppy came and was all that was expected. The issue is I needed to call customer service around 3 times prior to arrival and it seems they are reading off a script, and the answer was always we'll have management you call if the script didn't answer your question. Customer service is the issue here, all else was as expected.

Puppy Spot did an OK job and was very helpful during the selection process. However, there were several screw-ups with delivery of my puppy. First all was set to go with door to door delivery (that I paid for) and then they contacted me and said that was not possible and I would need to pic the puppy up at the airport. After three conversations they returned the extra cost of door to door. Second, I was contacted an on the day that the puppy was to be picked up and told the breeder fail to get the correct documentation and they would not let the puppy on the plane. Third after calling for several days they said they were working on it but did not have a new time date for pickup. Forth I was called two days later and told that the puppy was at the airport and I had not picked him up. That was the first I know of the new delivery date and was told he had been at the delivery airport for 3 hours. The airport folks were nice and took care of my puppy until I could get to the airport, but I do not know why I was not contacted and told of the new day and time before the puppy actually arrived (I could have been out of town or otherwise delayed -- but luckily was able to get there when called by the airport). Puppy arrived with all papers and despite all the frustration, miscommunication, etc -- puppy was healthy and we were ready for him.