PuppySpotReviews of puppyspot.com

I know a lot of people wonder if these reviews are real. This one really is, so I'll try to share the ups and downs of this experience. Sales Experience - 5 Stars Making the purchase was simple, communication at this stage is extremely high touch and feels great. Our pup matched pictures and video perfectly. Post Sales to Delivery - 3 Stars Communication at this stage drops off significantly, it's clear the teams involved in this stage are under staffed, overly reliant in automated processes, and trying to keep their heads above water by deflecting call volume and emails. Expectations are not communicated clearly and you're left to trust the process will work. For me, the process did work out fine, but in week 2 of the wait, reading negative reviews and not being able to talk to at PuppySpot directly created a lot of anxiety and concern that maybe I had been scammed. I can see that if something went off the rails, it would be extremely difficult to get the support needed to resolve. Delivery - 4 Stars Our puppy arrived on the expected date at the expected location. Expected communication (confirmation the night before) did not occur, we did not know for sure our puppy was coming until getting a text the morning of from the driver. Our puppy arrived clean, safe, and very happy to see us. Summary I'd say this would be a 5 star experience if they could just resolve the interim stress with stronger communication, and make sure that they have capacity to resolve things when they do go wrong. The white glove comms of sales is great but then going to the "we'll call you don't call us" mentality of the delivery and support is jarring, stressful and unnecessary. In the end, it all worked out for us and we couldn't be happier with our puppy, but I unless I saw that they were improving the comms in this middle stage, I'd be wary about a purchase given fear of what might happen if things went of the rails. I'd pay a premium to have a dedicated rep that carried through to the delivery - I'm sure others would too. Hope they can resolve these shortcomings in the future - but the most important thing is that we love our pup!

Looking for a puppy on the website is super easy - the hard part is deciding which one to choose! All-in-all, the entire process was very easy. My only reason for not giving 5 stars is because I could never get hold of anyone whenever I called any of the available phone numbers. Texts were not regularly responded to, nor were emails. My original pickup date was delayed because one of my puppy's littermates got sick. So, I had to wait an additional 2 weeks to pick him up. I checked the website daily and called for updates at least every other day, if not every day. In the end, my Great Dane puppy arrived happy and healthy and I'm loving having him :-)

We ended up with the perfect puppy. That part they did great. Puppy Spot was lacking on info about our puppy. Would have been nice to know more about the parents and more about our puppy’s personality. Prices are pretty high as well. They charged close to $200 to deliver our puppy when the breeder literally just walked to the meetup and we drove 6 hours. Like I said we ended up with a great puppy but process could have been better.

Once we found our dog, the entire process was very easy. He's a wonderful addition to our family. Transfer was great. The only negative was that while he came with his papers there were no instructions on his eating schedule. We only knew what type of food to get but we had no idea how much he had been eating up to that point...we just had to guess. He's doing great and thriving with us! Thank you Puppy Spot!

Our little boy Kirby came home and was checked up to have no health issues, he also came right on time and even a little early and arrived with no issues. Our only main complaint was it being hard to reach them at times over the phone so we would have to call a number as if we are interested in another dog on the site just to get someone to answer. It also very much comes down to what breeder you end up with to get good communication as ours may have been 9 years trusted, but they never did update pics or even reach out once to check in on the pup. We even asked for updated pics at least 3 times and finally after a month and a half they shot us 2 pics to just shut us up it seemed. Seems like some breeders simply want to just get rid of puppies. So if you are someone with trust issues or high anxiety or simply just want to stay updated on your pup like us, you might be tested for a little while but I can assure you, at least for us, it was legit and all ended really well, we love our little guy!

Nice woman Laura dropped off Codi, just wish i had a chance to meet the breeder, mom and dad.

Our PuppySpot experience was very good. This is the first time we've ever purchased a "dog" in this way so we were apprehensive but the people at PuppySpot were always responsive to our questions and kept us well informed every step of the way. The dog was well taken care of during the journey to us, in good condition, no physical or mental issues to date and appears to becoming an excellent pet going forward. We would recommend PuppySpot for anyone considering purchasing a dog in this manner

I absolutely adore my puppy from puppy spot but wish the pick up experience went smoother. I drove over 10.5 hours for my puppy and the breeder provided zero communication leading up to the meet up. Other than the itinerary provided from the agency I felt a bit in the dark. Lastly, the breeder was an hour late to our drop off and I felt experience distraught, but thankfully Puppy Spot was able to get the ball moving in regards to the communication gap.