PuppySpotReviews of puppyspot.com

Could have been a lot better, could also have been worse. After planning for a specific puppy to make it to our home, we had everything prepped. New crate, toys and food ready for it. Weeks go by, we are getting down to the wire. Only a few days to go, and I get a cryptic phone call about our puppy’s last vet check. I talk to both a man and woman, whom I can hardly understand, stating our puppy has a genetic issue and can’t come home with us. Well, I was shocked. And angry. To make things worse, all of the other puppies we felt would have made a suitable replacement were now sold or reserved, so we had to make a decision on a total of 5 puppies. All were more expensive, and the one that seems the healthiest cost us an additional 1200 dollars and we had to travel across the state to go get her to the worst part of Oregon. Our previous puppy was to be delivered to our door, so this was insult to injury. After many attempts to contact Puppyspot for information while waiting for our replacement puppy, we received little information. The day came, and we drove to Portland to await our puppies arrival. Everything that can go wrong did… the initial flight out of Florida was delayed for her, but luckily her puppy chaperone, Carla, was very good at her job, and got her on another flight. At 11 o’clock that night, after a very long day for everyone, our puppy was delivered to us at PDX and we then took the three hour plus drive home. We have a massive regional airport 15 minutes from our home that connects to most other international airports, so this seemed ridiculous for everyone involved. Like I said, it could have been a lot better but it could have been even worse. Just not the best experience we have come to expect from Puppyspot.

My puppy was absolutely perfect and in good health. Her travel chaperone was the sweetest woman and I could tell she was greatly taken care of. She made travel day very easy, texting me updates and photos through out the day. She came with all her papers, easy instructions on how to set up her AKC registration and microchip, and a sweet note from her breeder. She has since become well adjusted to my home and got a clean bill of health from my vet. My only problem with puppy spot was their customer service. There was moments of major frustration in dealing with some of their representatives. Also when you are paying so much money for a puppy, you expect them to work more closely with you. I did not like their travel policies at all. The chaperones only travel on Wednesdays and it takes 3 weeks to travel your puppy despite them reaching all milestones. I had a good experience overall but if local, intimate adoptions are available I would recommend that over puppy spot. The app is not helpful at all and it is hard to receive accurate updates on your puppy during the waiting process.

Domino "Sammy" was a Christmas gift for my husband and was supposed to be delivered before then. The breeder didn't have the necessary paperwork for him to travel on the date he was supposed to. I had to wait an extra month to give my husband his Christmas gift. The problem I have with this is that my CC was charged in November for a 6 month old puppy and by the time we received him 2 months had already passed. The breeder was also asked to update photos and never did. I don't know that I would go through this experience with this company again if they can't hold their breeders to certain standards and deadlines.

puppyspot seems very high for buying a dog. These are companion quality dogs not show quality by you own registration wording and procedure. Yet, buying a dog at your prices is on me. It is nice that you provide pictures and details. Yet you are a third party who does not allow contract with the breeder which is poor. And you do not allow direct pick up and force a plane trip and car delivery which I believe makes you a little more money profit on the side. This is so poor. You do not allow contact with the breeder or interaction like pick up. You want your hands on the buying of a dog ( money) and then delivery ( money). And doing so does not only increase your profits but delays the actual delivery of getting a dog. If someone prefers for you to provide delivery, then fine, but if like me, I would have wanted to go for a direct pickup, that is not allowed and so poor. You refuse the buyer and breeder to interact and really get to know so much more. The only reason I dealt with you was that the Papillion offered was a great looker and what I was looking for. Otherwise, I would never recommend you for the above reasons.

Look, you want an expensive website that gets you an adorable puppy and puppyspot delivers that. However, my puppy came with Giardia at 3 months of age and had it until he was 7 months old (horrible breeder). Puppy was anxious and very nervous which means he was probably neglected by the breeder. He is now 11 months of age and is healthy with me (thanks in no part at all to puppyspot). I always got calls from asian ladies after my purchase from puppyspot asking me about my dog and it frustrated me because they sent me a sick dog and didn’t offer to help but merely called to check in multiple times. I had to care for a sick puppy as a graduate student. I HIGHLY recommend you look for a breeder who you can contact, as i only got the breeders phone number after arrival of my puppy and they did not respond when i informed them of his giardia as the rest of his litter would have it too. For convenience 10/10, overall experience though would be 6/10 being very generous for the price they charge.

I adopted my doberman puppy Amari from Puppyspot. She was definitely on the expensive side. More than what the original price range of a doberman is. The customer service is very good. Although you have to call them yourself to get updated pictures sent to you because they don’t actually update the pictures online and they only give updates every 2 weeks. The person who brought my puppy was very kind although I was concerned when we tried to get her to come out of the travel crate and she wouldn’t after after a few minutes. Could be because she was flown on a plane to get here. As she got older I realized that she has always had a lot of anxiety in all aspects. As a small puppy I felt this was very unusual. I socialized her with people, dogs, cats, public areas, no change. She’s very sweet but has too much anxiety. She is also having trouble with potty training. At 10 months now and she is still not fully potty trained because she has mild kidney disease. After her spay at 8 months she was hospitalized for 4 days due to problems with the anesthesia. A few months before her spay I did a genetic test which revealed she has the variants of DCM and that she is 32% inbred. At the hospital it was revealed she has mild DCM and was started on heart medications immediately. I informed Puppyspot about her DCM and sent her medical records. Since she is under a year old and her DCM is genetic, it falls under their health guarantee and I was refunded my medical bill up to the price I paid for Amari which was a little over 6k including travel. They were easy responders to my questions and I felt that I was in no way ignored or neglected during this fiasco. I am very unhappy they do not personally do genetic testing with their breeders. I do not regret getting Amari at all because I love her very much.

Due to negligence on behalf of the breeder, my puppy is unable to join our family for another two weeks! I have taken time off of work, scheduled vet appointments, other family members have made travel arrangements to visit the puppy, etc. All of which will result in not only a financial setback w/ lost income, disrupted travel plans w/ change fees, and vet cancellation fees, but now I will no longer be able to take an extended time off to be with our puppy upon his arrival. This is all due to the breeder's negligence. They could not be bothered to turn in one simple form on time after collecting thousands of dollars in this transaction. Puppy Spot claims they have contacted the breeder multiple times with no answer, so they just had to postpone the puppy's arrival by another half of a month! Shame on the breeder and shame on Puppy Spot who claims that they only work with the best, most reliable breeders. Puppy Spot refuses to even offer any type of financial compensation for this situation. After calling customer service yesterday to find this out (since they would not share the reason for the delay with my on their Puppy Spot App which is their main form of communication), my issue has not been resolved nor did I receive a phone call as promised by their customer service yesterday evening. All I received was a form email w/ no resolution. I will not be recommending Puppy Spot to anyone in the future. UPDATE: An upper-level representative from Puppy Spot called me over the weekend and resolved the situation to my satisfaction. I appreciate the time was taken to review my case and professionally handle the situation. While I am sad I will not get to love on my new puppy until October 16, I am happy with the resolution.

The Puppy Spot customer service was very helpful and their website was reassuring when it came to utilizing top breeders and not working with puppy mills. However, our puppy arrived very thin and lethargic (possibly drugged/sedated), and traveled to us in an old beaten up crate. For the first several days, she had diarrhea and blood in her stool to the point where I worried about her having Parvovirus. Thankfully, with a change of diet and a calm and loving home, she is doing much better and has put on a great deal of weight. For the amount of money that I paid for this dog, there should not have been a question of health/quality of care for her, nor her travel accommodations. While I am not certain it is the same breeder, I found evidence online of legal infractions by a breeder of the same name in the same state. I am no longer convinced that Puppy Spot thoroughly vets their breeders and will not use them in the future.