PuppySpotReviews of puppyspot.com

I would explain the PuppySpot experience as Carvana for puppies. And generally, it works decently well. The reason we did not rate it higher was that we were planning a surprise. We were told our puppy would arrive Saturday, and I called both Wednesday and Friday to request to be notified of the time of arrival (even a range would be fine). We got a call 15 minutes ahead of time (at 7:45 am) that the puppy was in transit. Separately, our puppy had a bit of a tummy problem, nothing awful, but he had to be treated with medication. We had him checked by a vet one week after the puppy arrived, so it is possible that he picked something up on our land here. And the vet said it was possible for this type of bug to escape the testing that the vet performed prior to the puppy arriving. But all in all the process, except for delivery communication, worked smoothly, and the puppy looked exactly like we thought he would. If they could get the delivery communications down better, I would certainly rate higher.

I didn’t get a lot of info about my puppy. The price is very high and he is not a Goldendoodle, he is a retriever. He looks nothing like a doodle. I requested more pics but never got them. After the money was paid the communication stopped. I would not recommend buying a puppy this way to anyone. The people you talk to know nothing about the dog and could be anywhere in the US or In some other country. Lesson learned in a very expensive way. My breed should have never been advertised as a doodle.

Customer service is phenomenal. My puppy was in my care 2 weeks and a day when he passed. We think it was a liver shunt. After final paperwork was submitted back to puppyspot I got a full refund within 10 days. How awesome. Would recommend them

Process was easy. My frustration was with questions about my puppy. I tried to text and call no one available to give me the information. All I wanted to know was projected adult size of my puppy so that I would be able to prepare for her. Pictures of parent would have been nice. I have always advocated seeing parent if possible, and I purchased one against my beliefs. So that is on me. I am very happy with her and she is very loved, but already looking for a larger crate…

I paid for door to door delivery of my puppy and I found out via a credit card refund that something was a amiss. No one at puppyspot called me to tell me about a refund so I was confused. I had to pick up the phone and call them because I thought the refund notice was a scam. When I called, they told me the travel plans were changed for my puppy and there would be no door to door delivery, and I now had to drive to the airport to pick up my puppy. I think it is very poor customer service to not keep the customer informed of your puppy’s change in travel plans, and you have to find out by way of a notice from your credit card company. I am still excited to meet my new puppy but I never expected this level of poor customer service after reading the reviews.

Let me just say that it took me 3 years to decide to get a Siberian Husky, with school and work I wanted to wait until I knew I had the time, energy, and patience to devote, so on March 25 th I decided it was time.. picking my Sam out, talking with the sells representative went smooth. First complaint after the got my money received updates, and new pics was like pulling teeth, a week prior to arrival I get the news that his testicles hadn’t dropped, and that I could wait and see if they would but if they hadn’t by 11 weeks more than likely they wouldn’t and although I wasn’t going to breed him, I was concerned about testicle torsion which could kill him or having to get him neutered too early (the surgery if they hadn’t dropped was 300.00 dollars, PuppySpot refund a 100.00 dollars) yeah that part, so after much consideration, I decided to keep the same pup and just hope for the best. April 18 th arrival date well let’s just say my pup was 45 minutes away from his new home and I was charged full price well over 800.00 dollars.. also he didn’t come via their advertise transportation, he arrived via personal car without being in a carrier or buckled in just freely riding that’s what I paid over 800.00 dollars for.. I get my boy who is itching uncontrollably, I make a vet appointment immediately, check him for fleas and tics negative thank God, and his testicles finally dropped. All in all I love my Sam to the moon and back, not happy that I paid over 800.00 dollars for an unsafe, 45 minute drive. I can’t say that I would use PuppySpot again but I do love being Sam’s pawrent 🐾

I understand this review is for PuppySpot, but because the breeders are chosen by PuppySpot, I have comments about my puppy’s breeder. My puppy arrived very smelly and he had a skin allergy which left him scratching and crying until I got him into the vet. This was distressing for him and us. A bath and skin allergy medicine helped. Additionally, my puppy was more than 5 months old when he arrived but he had no potty training nor did he know even basic commands. I understand this is not required by the breeder, but reflects on the quality of the program they have when the basics are ignored. The PuppySpot team was generally helpful, although Keefe, who processed my purchase and promised to answer any questions I had after purchase, ignored my emails despite sending 3 times. Do what you promise, that’s all I need. Let’s be clear- I did not expect him to be housetrained, but some progress towards that in a 5 month old puppy is not unreasonable. Further, your response doesn’t even acknowledge the other issues, including his skin allergy after he was supposed to be seen by a vet a few days earlier, and his fur was overgrown and matting, he smelled. No mention of your customer service agent not responding to my repeated emails? Please don’t just comment on the obvious, how about addressing the health issues and customer service? Extremely unprofessional response.

Let me start by saying we got an amazing, joyful, loving, fun, so darn cute Shorkie puppy! So a huge thank you to the breeder! I would have liked more communication between the time I paid the exorbitant fee and her arrival at my home. I was told she would be flown here but she traveled by van. The thought of her in a crate for over 12 hours sickens me. When I called about it I basically only got ‘standard’ answers (lip service) but no explanation. Also four days after her arrival I received an email with a link to a video with recommendations. Most were for the first two-three days after receiving her. What sense does that make? My puppy is thriving. I can’t regret using PuppySpot because we got such a wonderful puppy but I’m not sure I’d recommend them.