PuppySpotReviews of puppyspot.com

My first experience with PuppySpot was exceptional, but this time around was a total nightmare. The second time I used PuppySpot was to find a friend for our 1-year-old Bernese Mountain dog Stella, who I got from PuppySpot prior. Stella and Krissy absolutely love each other, and I wouldn't change either of them for the world. But with Krissy, I had noticed some very unsettling issues with the breeder and my puppy's health information. Starting off, the breeder would never give new updates and never contact for new photos. Throughout the whole process, I didn't get a single current picture of Krissy. This worried me because Stella's breeder would give me a new photo every 2 weeks on average so I could watch her grow. So, the breeder was practically nonexistent, which should've been the first red flag. When my puppy hit 10 weeks, she was given the okay to be flown into my city. However, I had noticed her weight was extremely low for her breed at the age of 10 weeks. My girl Stella was at the healthy weight (they don't want them below this weight) of 15lbs. My Krissy came in at a whopping mere 8lbs. That is half of the weight they should be at. I was so applauded to have opened her cage to find a dog that was the size of my mother's small-breed puppy. When I held her, she was just skin and bone. I have never heard of a Bernese Mountain dog being so small, even for runts of a litter. I could feel all of her ribs, and the notches on her hips when I stroked her back. She was paper light. Along the way of her growing up (she is 6 months old now), I have noticed a multitude of things. One is she wants to eat everything. Not in a puppy stage eat everything, because I know what that entails; more of a nutrient-deprived puppy who craves inedible objects. I also noticed she is petrified of other dogs and especially of human males. When I was going through her paperwork from the breeder there was a multiple-page guide on how to care for this breed and a lot of the rules/guidelines were very concerning and could have been the reason why my poor Krissy came in so small and nutrient deprived. My two girls were from different breeders, but it is safe to say I will never get a puppy from Krissy's breeder again. Krissy is doing fantastic now. As I got her up to the weight she needed to be at and is very socialized with dogs. She is still very scared of men, but we are working on that with her.

Although my puppy is wonderful, that is thanks to the breeder not puppyspot. The representative I dealt with at puppyspot stopped responding to my messages after I made the payment. I was unable to reach anyone to give the breeder my chosen name beforehand. I paid the $49 for AKC Reunite directly to puppyspot and after my puppy was delivered I was told I still had to pay $59 to have AKC release my puppy ownership papers and to activate his microchip so I feel ripped off. No I do not recommend using puppyspot. Poor customer service.

We called puppy spot in search of a puppy and we were lied to about everything. We were told the puppy would be delivered to our home which was false (must pick up at airport) , we were told we would get a call in 7-10 days to discuss travel plans (no one called), Our puppy came from Chicago and we happened to be in Chicago the same week the puppy was going to be shipped out. We asked if we could pick him up and we were told we couldn’t know his exact location. He ended up being shipped from the exact same airport as us. We could’ve saved $700 but they made sure they got their money. This place is money hungry and will lie to their teeth in order for you to accept just crazy high prices.

This agency simply is a barrier between the breeder and the customer. This arrangement is convenient for the breeder to be able to sell their undesirables and not take responsibility. We bought a very expensive Australian Shepherd (nearly $4k) who is beautiful but after we took him home we realized he has the most severe behavioral disturbances (severe aggression) any of our three canine behavioral specialists had ever seen. All agreed he is genetically not suitable to live with families. When we reached out to Puppy Spot, we had no way to contact the breeder. Our heart was broken, our money was gone, and Puppy Spot and the breeder both made a nice profit.

After purchase communication was a nightmare. very difficult to contact a real person - sitting on hold for very long periods. My sales person said she’d be there every step of the way but disappeared immediately after purchase. Was lied to about the dogs food. The flight was terrifying for the dog and there was no communication about her delayed flights. Really disappointed in the customer service. Questionable company. The vet records are also confusing. My vet had a lot of questions about why the puppy was dewormed so many times. I looked up the breeder info and couldn’t find anything on them. Seems very strange to me.

Although the initial puppy consultant was very nice & helpful - the rest of the experience was bad. Our puppy we adopted/purchased was sold to us over 3x the cost that the breeder charges. That cost did NOT include the shipping/travel charges. There was no communication from the point of purchase, until I was contacted over a week later with travel plans through an automated email. We had zero say in when the puppy would arrive, we just were given a time and place and had to make it work. Although we love our puppy, the process of getting him to us was extremely stressful and we feel duped with the cost we had to pay.

I purchased a French Bulldog puppy on PuppySpot. I made arrangements to drive 5 hours to go pick up my puppy. I asked for a recent picture and for one of the back of the dog since the pictures posted only showed the front of the puppy. I was told the breeder could not take pictures which brought up a red flag??? If my puppy was living with the breeder why could they not take a picture and send it? I eventually found out that the breeder kept the puppies at a kennel away from her home after they turned 6 weeks old. The breeder has several dogs she breeds over and over. A puppy mill!!! Yet they argued and acted as if I was crazy for feeling that and no longer wanting to pay top dollar for this puppy. PuppySpot was very rude with me when I expressed my concerns. They told me no this was typical of how breeders breed dogs and that separating the puppies from their mothers at 6 weeks was very normal and I didn’t know what I was talking about.when I said I no longer wanted the puppy it took 1 day for them to get back to me to decide what their team was going to “allow” me to do. I was first told I would have to find another dog then and pay any difference. I was concerned and wanted to make sure the next puppy was not from a puppy mill too now, I had lost my trust in them. didn’t want a puppy that was separated too soon and had attachment issues and so would be an aggressive dog since I have small children. Shortly after I received a call from a manager who was very unprofessional in how she spoke to me, very irritated at me, and her tone was very harsh. She told me they were going to cancel my contract and refund my money. She then hung up. I called back because I had questions to clarify but they had blocked me and my calls just rang and went straight to voicemail. I found out they placed me on a “do not sell to” list…. Why because I found out they were working with a puppy mill? I would of thought they would of been concerned, apologized, assured me that like their policy says they do not support puppy mills and that they were looking into the matter and then help me to find a puppy from a good breeder… but instead I was the bad person for pointing it out and they blocked me to keep me away??? Wow!!! This just says they are full aware they deal with puppy mills and just want to hush it up… so be aware and very careful! I’m glad I found out before I brought the puppy home.

Our puppy came with a recent mark bites and he has a severe diarrhea and keep itching his ear . I took him to vet and cost me around $400 to fix all this issues . I called puppy spot and first they act like they care and asked me to sent all the bills from vet and reports from vets . I sent all the paperworks . I called them after a week and they told me that case is under investigation. I never hear from them after that and they turned complete ghost . DO NOT TRUST for anything they promise before you make the purchase . We love our Puppy and He is not sick anymore thanks to our vet team . Do not trust their vet check!!!