Carol B.
Long Wait, lovely pup
Buying a puppy online is a risk. Although we are very happy with our little Oscar, we knew precious little about our pup’s health and breeding, even though we had asked. Of course a vet said he was healthy, but does he say that about all of them? (Our puppy’s price was half that of his brothers & sisters. Obviously, I wanted to know why, but when asked, the accommodating representative didn’t know why—but didn’t offer a way to find out. Clearly, I was the one who had to insist on an answer—but I had already fallen in love and failed to be the firm consumer.) In the delivery waiting period, I felt in the dark, and realized I really didn’t know the quality or temperament of the dog we were adopting. My fault, perhaps, but it was also my fear. When he came, finally, we were delighted and relieved. He is smart, beautiful, seemingly without the handicap we had feared. I’ve had many, many dogs in my life, but Oscar is the most loving and affectionate that I have experienced. We are grateful, surprised, and relieved that he is so perfect. So, my 3 stars for the long wait time and 5+ stars for the quality of our puppy—he hits the puppy spot.
Response from PuppySpotJun 7, 2024
Thank you for your post, and happy to hear that you are very happy with Oscar, if not the communications post-purchase and the timing of delivery. As hard as it is to hear less than positive remarks, it's critical to our ability to constantly improve our puppy adoption experience. We have heard from other customers that our communication protocol post-purchase is not good enough. We have assembled a cross department team to work on revamping it so that customers never feel alone or without ability to talk with one of our adoption experts. In terms of the travel planning and the delay in puppy delivery, we could have also done better. While our goal is to deliver newly adopted puppies within three weeks of their official adoption, that schedule can be thrown off by travel complexities. We do hope you remain happy, and Oscar provides you years of unconditional love and joy.




