Maria B.
My puppy arrived as scheduled
My puppy arrived as scheduled
Response from PuppySpotJul 2, 2024
We're delighted to hear that your puppy arrived as scheduled. We appreciate your positive feedback.

At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Maria B.
My puppy arrived as scheduled
Response from PuppySpotJul 2, 2024
We're delighted to hear that your puppy arrived as scheduled. We appreciate your positive feedback.
Brian B.
Overall interface is good, delivery was great. Initial invoice was incorrect, itemized items did not match total. Customer service was great and corrected the issue. You push your pet insurance too much to the point of being spam!
Response from PuppySpotJul 2, 2024
We appreciate your feedback on our interface, delivery, and customer service. We're glad you found our customer service team helpful in resolving the invoice issue. We value your feedback and will consider your comments regarding our insurance offerings.
Vincent V.
For the most part we are thrilled with our new puppy Kade. There were some minor bumps in the road and communicating could have been a little better in regards to next steps and what was happening when. They assigned me the wrong puppy at first and it took some doing to get it changed to the correct puppy. When I picked up Kade the pick up place was a McDonalds somewhere near the breeder but strangely I wasn't allowed to go to the breeders location. He just handed me the puppy & the paperwork out the car window and that was it. It felt impersonal and rushed. I have some suspicions but no proof of anything so I'll leave it at that. We are well prepared for our pup & hope to have him acclimated quickly. He's very thin but maybe that's because he's only 8 weeks old. We will be getting him to the vet in the near future to give him a complete wellness check.
Response from PuppySpotJul 2, 2024
We appreciate your honest feedback and understand your concerns about the communication and pickup process. We strive to provide a positive experience for all our customers, and we're sorry to hear that your initial interactions didn't meet your expectations. We value your feedback and will use it to improve our processes and ensure a smoother experience for future families.
Pamela P.
I worked with Lisa. She was great. It would have been nice to have the option to talk to the owners of the puppies There are a couple issues I wish I was aware of. Anyways I love my new puppy.
Response from PuppySpotJul 2, 2024
We appreciate your kind words about Lisa. We're glad you found her helpful and that you're enjoying your new puppy. We value your feedback and will consider your suggestion about connecting with the breeders.
Michael T.
They were nice and on time..
Response from PuppySpotJul 2, 2024
We appreciate your kind words and are glad to hear that you had a positive experience.
Keri J.
Everything went smoothly. I met the breeder with my baby as was scheduled. The only reason I did not give 5 stars is bc I didn’t need all the items which were suggested I had to have immediately. Other than that, I would totally recommend this site to anyone searching for just the right fit. I was nervous about the price, but after receiving my sweet healthy girl, it was totally worth it!!:)
Response from PuppySpotJun 7, 2024
We are happy to hear she's fitting in so well! Thank you for your feedback. We want to make sure our puppy parents are prepared for any situation that might come up.
Ron I.
Would have been 5 stars, but at the beginning after I paid the site didn’t show the pup as being chosen. But in the end I have the pup I chose.
Response from PuppySpotJun 7, 2024
Thank you for your feedback! We will look into our website issue as this is not typical behavior. Once you choose and pay for your puppy it's yours!
Allison D.
The experience of purchasing a puppy on Puppyspot was great. I wish there was a little more communication between us. The anticipation of getting Max/Saul was 100% he is such a great, loving, friendly little guy. Saul (we renamed him) has us, and we have him and he is in his very loving forever home. I am glad I went through PuppySpot. I should have right from the beginning. I was scammed before. Lesson learned always go through a place for puppies that have been around for longer than 1-2 years. Also that cares for all details. Reputations are earned. Puppyspot you did good. Thank you Lisa and puppy team! I just might get another puppy for Saul to have a friend. I will go to you first PuppySpot!
Response from PuppySpotJun 7, 2024
Love his name! Thank you for the feedback, and your fear about scams are legitimate. Sadly they are out there. The key to look for are breeding standards. PuppySpot's standards are considered the most rigorous in the industry, ensuring the health and well-being of every puppy, from birth to adoption and delivery. We think our national network of certified breeders represent the best of the best, which is why so many PuppySpot customers are happy customers. Congratulations to you, your family and Saul!