PuppySpotReviews of puppyspot.com

we were told we can choose travel method which wasn't available for ground transport. then puppy was delayed 30 hours to arrive

I am happy to finally have my new baby home, but the PuppySpot process should have been much better for us. It took 6 weeks for me to get my puppy delivered. I was told one date and it was extended by 3 additional weeks after the initial purchase. During my wait, I did not receive any updated pictures, updates on my puppy's weight, or videos. The photos and weight of my puppy were not updated after I made the purchase. The information on the PuppySpot app for my puppy was nearly 2 months outdated. I really did not know what to expect in her appearance after 6 weeks. When I got my puppy Honey I received unmarked kibble in a ziplock bag. There was no information on the bag. I went back to the PuppySpot app, and it specified that my puppy eats Royal Canin. I purchased Royal Canin puppy kibble for her breed and it is not at all the same kibble that was provided to me. Therefore, I don't know what kibble she is currently on! I did appreciate the articles and other information I received throughout the process. The information for the puppy should be required to be updated every 2 weeks if a new dog owner is expected to wait six weeks to get their puppy.

I was given misinformation. I was told things that turned out not to be accurate. I often spoke to different Team members, when my preference is to have a relationship with one or at the most two people. My puppy arrived traumatized after 20+ hours in the van where she was most likely enclosed in a crate the entire time. She is an affectionate and adorable, but scared little puppy who doesn’t let us out of her sight for one second without crying. I’m hoping we can provide her a wonderful home I will not recommend puppy spot

The puppy I got is awesome healthy and is adjusting really well. I did not like the upselling of insurance registration and travel fees. I had to drive 4 hours to get her. I felt pressure to buy and the multiple phone calls to get her registered and insured bothered me alot

Are experience was not the best at first. We originally were suppose to get a husky named saber the night before we were to pick him up at the airport you guys had two little girls in tears saying he can’t fly if I wanted him I would have to drive all the way across the County to get him so it left us upset and left me taking a unpaid day off from work. I truly know it was the Breeders choice not yours you just had hand us over the bad news but you worked hard to help us search for another puppy to fit my family. Then we had to wait another two weeks all over again for another pup witch was tuff but the day we picked Bryce up from AIrport was amazing we were so excited to meet him he was worth the wait we love him he fits very well in are family i could not ask for a better puppy. I would 100% refer you to others I just hope they don’t have to experience what we did the first time And if they had to you should offer them a gift or something some toys something it would of helped to keep my girls spirits up on the second wait.

I love our new pup and it was nice to find a site where there were a l many pups to choose from. They even financed my pup. The only down side is the communication. No contact with the breeder is a pain. I had a few questions that didn’t get answered. I never got to talk to a live person after I signed the purchase agreement. So customer service is lacking. But it was a very easy, smooth process where I didn’t have to worry about puppy scams!!! And our pup did arrive very healthy

I set up a specific delivery person and confirmed it three times and they still got it wrong and held up the delivery. Also, I was not given the complete vaccination and health records and I ended up going to my puppy’s first appt without accurate medical information. He’s a beautiful puppy but the lack of professional organization was egregious

I didn’t like having to ask several times for updated pictures of my puppy and not getting them. I also didnt like that some of the customer service representatives were rude and short. This is related to me requesting updated pictures of the puppy.