PuppySpotReviews of puppyspot.com

Our family purchased a Morkie puppy through the website because we fell in Iove with his pictures. We waited for his 8 weeks so that he could travel but the travel date got pushed because the puppy was underweight. I asked the customer service person who called what the puppy current weight was they couldn’t answer. They gave some vague response that the puppy was between 2 ibs and less then 2.5 ibs but could not give me exact weight. They said they would call me by that Sat to give me an update from the breeder but they never called. I called them back on Monday for an update and got the same response that the puppy was underweight. I asked for the current weight again and they still could not answer. I asked for a call back from the health department and no one got back to me. I called again the following day and got a response that they emailed the breeder for an update and would let me know. I didn’t receive a response from puppyspot until 2 days later I received a text asking for confirmation of the puppies travel plans for the following week with date and time. My family was so excited and I immediately confirmed the date and time. Then the next day I get a call from puppyspot saying that the puppy was still underweight and the vet would not release the dog for travel. How do you confirm travel plans with me the day before but then call to say that the puppy cannot travel? I asked the CS rep if there is something wrong with the dog and asked what the current weight was. They said the weight of the dog was 2Ibs. How is it that this dog has not gained any weight in the 2 weeks that I’ve been told that the puppy is between 2 and 2.5 Ibs. Am I being scammed? Is this puppy sick? The CS rep told me that the vet said puppy had a hard time weaning but this was towards the end of my conversation when I started to ask if the puppy was sick. The lack of information and how they communicate is appalling. My experience with this company has been subpar and I would not recommend them. Purchasing a puppy just by looking at some photos and videos online is a stressful and emotional process and they have not made this experience a positive one.

This entire purchase has been the worst experience I have ever had when purchasing online. I have called customer service over 26 times during the process. And another 9 times since we went and picked up the puppy. There are so many issues that I simply can't explain them in one paragraph. I will say that the ONLY reason I gave 2 stars was because of the willingness of the employees to help. Unfortunately, I have a puppy that I have paid for who still has a parasite in her intestines, and have now had to put my other dogs on medication to treat them because they both came into contact with her. I paid $110 for AKC registration and to have her microchiped only to discover I have to pay more to actually register her and her microchip. I feel that not only have I been lied to, but swindled out of money I should have never been charged. (I have been issued a credit, only after I called and complained). What I have now is a sick puppy, 2 older dogs that have to also be medicated to prevent them from getting sick, and a bad experience with dealing with Puppyspot. I have been forwarded a claim form, but I have to get alot of supporting paperwork, and I still might not get reimbursed for the Vet bills I have already incurred due to someone not following standard protocol to treat her for an intestinal parasite. This puppy was treated 2 days and given a clean bill of health, when she obviously was not fully well. Standard treatment is 5 to 10 days. I know that I have insurance on the pup, but nothing is going to cover the $100+ I have had to spend on meds for my other dogs.

The $200 plus Welcome Box is a ripoff. The cheapest bed, toys etc are worth about $70, that’s a generous estimate. And a special Puppy Spot bonus: he arrived constantly scratching because he was burdened with 3 ticks that were easily noticed because he is all white. Get your pup elsewhere.

At the start of our process purchasing our puppy the communication was great. Once we selected and purchased our puppy, that’s when the communication broke down. Other than generic marketing emails it was difficult to get information regarding our puppy, delivery, documents and portal setup.

Pretty disappointed. Purchased a Doberman puppy and paid for the AKC registration which I thought would include parent’s pedigree. I was told she would be delivered to us no further than 2 hours by a climate controlled sprinter van. After making the purchase I waited almost 3 weeks to get word on delivery. Found out she was not going to be transported via van but flown to an airport over 3 1/2 hours away. We had to take off work and stay in another state to make sure we were at the airport. The puppy was terrified. We were told she had basic training and was kennel trained which was not even close. She came with a urinary tract infection that we spent weeks treating and battling PuppySpot and their health promise. Never got the AKC paperwork and actually was told it was a limited AKC registration and I wouldn’t get the parents info which all seemed shady. And the only reason I give the 2 stars is they reimbursed the deposit to cover some of what we had to pay for medical immediately after we got her. All the battling for months to get things taken care of, the thousands we spent for the puppy, which we were told we can’t breed, to travel expenses and medical expenses was ridiculous. Would not buy again from PuppySpot. Have homes elsewhere to buy AKC registered puppies that are exactly who they say they are!

The puppy spot team was absolutely amazing. However I chose the option for delivery. It was suppose to be a great experience and it was not as advertised. The puppy was picked up 730am on a Tuesday and was delivered 830am Wednesday. I got a text at 1130am stating schedule was on track but do not reach out to delivery team till Wednesday. They called me at almost midnight to confirm delivery. I texted a few times for updates and received not even a text or call to check on puppy. They were supposed to stop and let them use bathroom, stretch etc and none of that was true on top of zero response. He showed up drugged, very dirty and smelled horrible (was told he would receive a bath upon arrival) also they were feeding him the wrong food then I was told to use from breeder and caused diarrhea for days. Again this puppy spot team was great but for the price of delivery and how it was advertised was not close to how it happened I would of drove to get him as it was 5 1/2 hours each way for me but paid the extra because it sounded like a great service and I couldn’t be more wrong. I spoke to puppy team and they did nothing to make it right.

A few things to share. I was initially hesitant to move forward with our puppy purchase since the breeder was not disclosed, but the PuppySpot representative assured me the breeder was reputable and ethical. I chose to pick up our puppy directly from the breeder and had hoped to see where he was raised. Instead, we were asked to meet at a gas station, which was concerning. Our puppy also had a cough upon arrival, so I took him to the vet immediately. He was diagnosed with kennel cough and two intestinal parasites, despite having received a prior “clean bill of health” before being sent home. In addition, I found communication through the site to be challenging. Going forward, I would not purchase a pet through an intermediary that does not fully disclose the breeder’s identity. That said, our puppy is absolutely wonderful, and we adore him.

In the beginning, communications were not clear. We even called and wanted to add an AKC certificate, but nothing was done, and we were not responded to when we purchased. Our delivery date was 1 week behind as well; they did offer a white-glove hand-off delivery for the delay. I did receive a phone apology from PuppySpot. They stated that they would send us a $75 refund, but nothing was sent. We won't ever use this company again due to communication issues and accountability.