PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot reviews

Showing 677 reviews with 4 stars · Clear filters

Donna and D.
Sep 12, 2024
The contact at Puppyspot that assisted me disappeared.
The contact at Puppyspot that assisted me with purchasing my puppy, was no longer available by phone or text with the number he had given me, after the purchase.
Response from PuppySpotSep 12, 2024
We appreciate your feedback and understand your concern about the lack of contact with the representative after your purchase. We strive to provide excellent customer service throughout the entire process. We will review your experience and take it into consideration as we continue to improve our communication practices.
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Dave P.
Sep 7, 2024
Everything was well-planned!
Everything was well-orchestrated and went as planned! And we got a wonderful little puppy! The only reason I didn’t give a 5 is because I have sent two questions via email that have gone unanswered, one to the salesperson and one from the form on the PuppySpot web site. It’s as if, once my money was collected, I wasn’t important anymore.
Response from PuppySpotSep 13, 2024
We appreciate your kind words about your experience and are thrilled you found your perfect puppy! We understand your frustration with unanswered emails. We strive to provide excellent customer service and will investigate why your inquiries weren't addressed. We value your feedback and will use it to improve our communication practices.
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Robert M.
Sep 6, 2024
Everything was good
Everything was good. Just to let you know when we took him to the vet 3 days after he arrived (Saturday on Labor Day weekend) we took him the Tuesday after the holiday he had ear infections, and worms! We are taking care of both. Just wanted you to know.
Response from PuppySpotSep 13, 2024
Thank you for letting us know, and we’re sorry to hear about the ear infections and worms. We’re glad to hear you're taking care of it, and we appreciate you keeping us informed. If you need any assistance or have further concerns, please don’t hesitate to reach out. We hope your pup feels better soon!
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Melissa L.
Sep 4, 2024
We love our puppy and he was delivered…
We love our puppy and he was delivered safely by our drivers Chuck and Mark who were very careful and kind to the puppies! Most of our questions were answered by staff. Would have liked quicker responses for concerns/questuons at times from Puppy Spot and needed to send emails.
Response from PuppySpotSep 5, 2024
Thank you for your kind review and for sharing your experience. We're thrilled to hear that your puppy is doing well and that Chuck and Mark provided excellent care during the delivery. We appreciate your feedback regarding the response times for your questions. We're always striving to improve our communication and will take your comments into consideration as we continue to enhance our services.
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Clay H.
Sep 3, 2024
Communicates well with the perspective…
Communicates well with the perspective owner.
Response from PuppySpotSep 3, 2024
We appreciate your kind words and are glad you found our communication with perspective owners to be effective.
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David R.
Sep 3, 2024
they were great when I was buying the puppy but then after that never heard from them unless I called first
they were great when I was buying the puppy but then after that never heard no more from them unless I called them first
Response from PuppySpotSep 3, 2024
We appreciate your feedback and understand your experience. We strive to provide excellent customer service throughout the entire process. We will take your comments into consideration to improve our communication and ensure a more seamless experience for all our customers.
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Happy C.
Sep 2, 2024
GREAT Puppy + Pretty Good Experience
First of all, my family's new pup is an absolute dream. He is so clearly a well-bred pup who was taken care of from birth. The vet even commented that she'd never seen a puppy in such great health with all records complete! My drivers, Nathan + Gary, who did ground transport, were fantastic. Communication from them was more than as promised and it was a totally seamless exchange. Leading up to the delivery was rough, though. I was told transport would be coordinated within a week or so and it moved like mud. Plus, when I called to inquire about the status I got a very generic response. I wish I could've gotten more photos, videos, updates - anything - about the dog during that time. From the time of purchase to a few days before delivery there was just nothing and it dragged on. Overall, I would purchase from PuppySpot again but know that if I elect the ground transportation I will go into an unknown purgatory for weeks. That's my only gripe and nothing is perfect besides this dog!
Response from PuppySpotSep 3, 2024
We appreciate you sharing your experience and are thrilled to hear that your new pup is thriving. It's wonderful to know that the vet was impressed with their health and that your drivers, Nathan and Gary, provided excellent service. We understand your frustration with the communication during the transport process. We strive to provide clear and timely updates throughout the journey, and we'll take your feedback into consideration to improve our communication procedures. We're glad that everything worked out in the end and that you're happy with your new furry family member.
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Ken R.
Sep 1, 2024
Over all good experience
Over all good experience, we love our new puppy. Communication could have been better where we needed to book a flight for pick up. But would use again
Response from PuppySpotSep 3, 2024
We appreciate your positive feedback and are glad you're enjoying your new puppy. We understand the importance of clear communication, especially when coordinating travel arrangements. We'll take your feedback into consideration to improve our communication processes. Thank you for choosing us.
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