PuppySpotReviews of puppyspot.com

Misled Grieving widow!! I advise all possible clients to review puppy spot’s fine line if need to cancel an order. They keep HALF of your payment if you cancel your order. I’ve been trying to get my refund since January 2024 with more than 5 phone calls and different replies every time. My advice to all, is DO NOT use this company! It’s not about the client, it’s all about the loss of your money! Shame on them!!!

We had a great few days with our puppy, but I noticed that her stool was always very soft/runny. After a few days, we took her to the vet. It turned out that she had a parasite. PLEASE BE AWARE OF PUPPYSPOT’S DAY 1-14 COMMITMENT. It talks of reimbursement of reasonable and customary veterinary bills. Later in the document it mentions reimbursement for lesser of $150.00. I have had my puppy to the vet twice now after having her for 14 days. My vet bills, medication and special prescription food for gastrointestinal issues total over $330.00 so far. That does not matter to PuppySpot. $150.00 is the maximum amount. I can only hope her medication and new food clear up her tummy issues.

Their delivery system makes me question their morality and how they think about the welfare of their puppies. I chose a delivery near by.. they did not call me in advance but scheduled my puppy on a flight for mid day on a Wednesday for a flight an hour from my house. I’m just out of surgery and I should not even be driving that far nor should I really be taking more time off work. They had o solution versus suggesting I find a friend.. I don’t have a friend who can pick up the dog in the middle of the day either. There was no option to pivot to deliver near home. I was just left to sort this out myself. In future I will pivot to using an organisation who checks someone is available to pick up a puppy (they are like kids after all) before booking them on an aircraft

Puppy spot will be absolutely so nice to you. Trying to get you to buy a dog. Once you buy the dog, they do not care about you anymore. Impossible to get pictures of your dog that you just paid so much money. Dog ended up Testing positive for giardia and I changed my travel arrangements and everything and they weren't even going to offer a solution to fix it or even consider that I had to take vacation and you can't get refunded for your flights after you book them. They do not care about you at all. All they want is money. They're a little clique and you can tell. I know they offer financing. That's why I did it, but make sure you check if anywhere else offers financing before you pick puppy spot

I had my vet visit within two weeks of receiving my puppy. She has a double ear infection. It cost me approximately 150.00 to have her treated. How do I get reimbursed for that? Also, don't be fooled, these puppies do NOT fly in cabin with a trained pet chaperone. It's a complete and total lie. She came in a cargo hold all the way from South Dakota to Portland and she was terrified when she got here. Not a happy camper at all.

took horrible care of my puppy i was so excited to get my puppy and they sent me pics and videos of her to me updated until it was time for me to receive her. in the vids online, she looked so fluffy and happy. however, the day i got her she looked HORRIBLE and SICK. she's a bernedoodle. upon receiving her, she was dirty, coat was matted, nails were overgrown, and she just smelled so bad. like trash. she was shaking, crying, and so anxious. i was already unhappy and felt so sad for her because it was evident she was NOT being taken care of at all, and all of the pictures and videos online had to have been totally staged. she barely even looked like she did online. it was like i had a totally different puppy than the one i'd seen on the website. BUT IT GETS WORSE! i brought her home, and she immediately started pooping everywhere. which is fine and expected from a puppy who must have been anxious from the travel. BUT, her poop was completely bloody. she wouldn't eat, wouldn't drink water, and was just incessantly pooping blood. at one point it was just straight blood, not even any poop. i took her to the vet. she had parasites and stomach infections. clearly, she was not being watched or cared for and must have been eating something she wasn't supposed to-- i don't even know. but it was scary. i thought i was going to lose the puppy i'd just gotten and it was heartbreaking to see her like this. all in all, you guys did not take good care of my dog at all. she is scared all the time, and when i take her out for walks she acts like she's never been outside before in her life! and she is alredy 16 weeks old. i am so happy to have her, but for the price i paid, i did NOT get the puppy i asked for. i am so glad i got her though because clearly she was not in a good environment before and i am so happy i can provide a better home for her now. overall, if you want a puppy from a breeder, do not get one through here. they make you pay ridiculous amounts just to treat the animals like garbage. if it was up to me, yall would be shut down. i am so displeased and i feel guilty for putting money into this company and keeping a business like this running.

Our puppy isn’t a vibrant energetic typical puppy ; he is always hiding and looks scared!He seems to like his crate a lot , not curious or playful! My Vet seems to think he spent most of his time alone in a crate, I didn’t want a puppy from a puppy mill!!! And my puppy has the characteristic of a neglected puppy. I hope that puppy spot makes this right by us!! And the Dr. thinks that he might have health issues he doesn’t eat or drink ; he has been dehydrated !! Not happy at all!!!

What started out great ended with a lot of frustration and money wasted. This company is just a middleman between you and the breeder. First off the dog was around $3,600, we were assured someone would be flying down with the dog in the passenger seat on a plane to us. We paid for that which was an additional $1000. Then we get an email saying they’ve completely changed the drop off date to an additional 3 weeks later because the dog was too big for the plane now. We also find out they were going to be driving a lot of dogs for over 14 hours up to us. Makes me wonder if they charged everyone the full price for one trip for all those animals. And for this service they wanted an additional $1000. Then I looked up reviews online and realized people were saying this company was ripping people off and that their medical guarantee was a shame and basically unusable, because if something was wrong with the dog they won’t give you the money back, they MiGHT give you store credit or most likely another dog of equal value. Who the hell would want a replacement dog??! That’s messed up. The woman on the phone went around in circles and wouldn’t say yes at all if we get the money back. Totally scammy company. Also their refund policy is extremely cut throat, better look at that. That’s not even the worst part, they refunded the original flight payment we made but then charged us an additional $400 for a pickup of which was with the breeder! Not even with puppyspot. Then we found out from the breeder that she only got $1500 for the dog which is what she was selling it for and her pickup fee was only $50. Which means puppy spot kept well over half. We flew down, picked up the dog and decided to rent a car and drive home. Saved us a lot of money even with the long drive. Never use a middle man, just go straight to the breeder, luckily the puppy is adorable and we love her. But the company is a total rip off. Edit: Just found out that the dog was well under the 20 pounds limit and just under the height which means she could have gone on the plane the entire time with a companion. puppyspot did not check with the breeder they just wanted more money from us. A complete and utter scam of a company.