Louise T H.
Puppy has anxiety issues
We bought our puppy at 8 weeks, but could not take possession until 12 weeks. We were promised photos showing "Donnie" and updates on him, and never got any. When he finally arrived, he appeared drugged and had problems walking. Since arriving he is suffering from Anxiety issues. This puppy had no advance training preparing him for his future. We bought another puppy from a different company, and that dog was well trained and no problems to adjusting to a new environment. I have considered returning this puppy, but to do so will damage him further. We are going to try helping him with a trainer this week.
Response from PuppySpotOct 7, 2021
Louise - We are sorry for the confusion surrounding your puppy's travel details. It has always been PuppySpot’s policy to only allow a puppy to leave his or her breeder when they are at a safe age and weight for healthy travel, which was the case with your puppy. Although your puppy was 8 weeks old at time of purchase we could not let him travel until he was at least 3 lbs. We are also concerned to hear how your pup arrived. Although our breeders socialize their puppies, it is a big change for a puppy to leave the environment they are used to and can take some time to be come comfortable in their new home. That said, you are not alone on this journey. Our team will always be here for you any time you need us, whether it's training tips or any further assistance that you may ever need.




