PuppySpotReviews of puppyspot.com

The good : 1) Not a scam company. I know this sounds dumb, but there's a few scam companies out there. I know my father fell for one a while back. So at the very least I can vouch for the fact that you will get the dog you ordered. 2) Did exactly what they said they would do in regards to us getting our dog. 3) Customer service people were lovely. Even if there were communication issues (see next part) The bad : 1) Automated texts or emails at like 2 in the morning. What the fu....?! Who designed this? Some of us can't have our phones off at night, and I don't appreciate a random message like congratulations on your new puppy. Yea thanks that's great, it could have waited till morning... 2) Communication issues. When on the phone with the customer service rep, (lovely chap btw) talking about the dog price, I asked if travel costs were included in the price. I was told yes. To me I assumed that meant the $2.5k for the dog meant that travel was included. Bill added extra 700ish for travel. Ok fair enough, miscommunication, no big deal. Then there are other misc expenses thrown in for good measure to jack up the price. Which seems kinda scammy, but okay if I'm shelling out a few thousand already, guess I don't really care about a few hundred more. I just wish they were more upfront about it, rather than trying to nickle and dime you after you decided you want the dog. Feels scammy like a dealership, trying to up sell you stuff. Just be honest, it's really not that hard. 3) Their 10 year guarantee. Which is basically just their way of selling you insurance, which goes back to point #2. But if you shop around you can find better deals. Again not a major issue other than just feels dishonest, more than anything else. 4) Last but not least. Travel to a different state to pick up the dog. Wasn't expecting this, but again okay. Also travel was only a 2 & 1/2 hour drive each way so not too bad. Though since date & time comes the week of, I can see certain people having issues getting that time off work to go pick up their dog. I guess it's their own issue but still kinda crappy to deal with. Overall as the title says serviceable service. Not great, not terrible, if you like a dog you see, and the price doesn't bother you go for it. If it does understand that it's going to be even more, so you might want to consider adopting from a shelter or going elsewhere.

Puppy Spot made this whole process very easy and they kept in touch to ensure everything was going well. A week later, and we can't get them to answer the phone or our email. DO NOT pay for the "starter kit". We paid for it and we still haven't received it. $188 RIP OFF!

The purchase phase with Amanda was great. Everything after, not so much. Travel department never called me to provide breeder info before our trip. Breeder never reached out before our trip. Both were supposed to happen according to the one only email I received from Travel department. I had to call for the info. For the high prices, the buyer shouldn't have to call for the info needed it should be provided just like Amanda provided us with everything else. My experience would have been a 100% if it wasn't for the travel part of this process. Just because I chose to save $711.00 to go get the puppy myself, doesn't mean I don't need more than the address to ensure my arrival to the right spot. Thank you Amanda for your help in my puppy purchase process.

I love my puppy and Puppyspot has the most comprehensive, transparent, safe process for adopting in the country. I was l, however, very unhappy with the lack of communication between the puppy delivery company/drivers and PuppySpot. I was assured that the date would be change less than 2 weeks out once puppy hit the acceptable travel weight. I am NOT contesting the fact that the trajectory of a puppy’s weight is not predictable. I am dissatisfied with no less than 5 schedule changes once the breeder agreed for travel per the weight requirement being met. Puppy spot assured me delivery days are Thursday, Friday (repeatedly, this was told to me by several reps). A week before the delivery of my puppy, the day was changed to Wednesday. It was incredibly stressful rescheduling my own patients several times as I’m an owner of a healthcare practice and my staff is hourly paid. Nevertheless, my husband was able to accommodate the pick up time but I was extremely sad that I could not be there for her initial pick up. An hour-2 hours after I received a text from the puppy courier company (as well as an email) detailing her delivery, I was then contacted by Puppy Spot and said oh no sorry the breeder changed the date… I had already been shifting my schedule, my kids and my business for the second time. I called the puppy courier company’s manager who apologized for any “misunderstanding” and said PuppySpot should not have assured me of those delivery days (Thursday and Friday) when the real delivery day was Wednesday. I requested a modification of delivery time by 30 minutes for my $4,000 puppy and was told no. My option was to wait another two weeks for her delivery, and at that point I was sick of the shifting of times and said no. Additionally, I was sent an email during my workday insisting that I call puppy spot as it was an “urgent” issue. I frantically called, only to realize it was a call detailing diet, etc. which had already been spelled out in an email… the redundancy in information was irritating, not informative… others may feel differently. All in all, I will not be utilizing them again the future. I love my puppy so much and I’m putting this behind me.

For the Premier Pet Transport drivers Dallas and Nathan T., I give a 5. Our dog seemed happy and well adjusted after a long journey from Indiana to California. However for Puppyspot, I have to give them a 3. First off, we order the starter package and training package from them and it didn’t arrive before or with our dog. So we had to buy all those things and request a refund for these packages. Then, the dog was not up to date on vaccinations based on his age. We had started outdoor potty training and now per vet advice, we have to revert to indoor pee pads and keep him indoors for a couple of weeks until his vaccinations have reached full strength. Puppyspot should do a better job vetting breeders and making sure the dogs are all up to date with vaccines before they travel. Finally a lot of hidden costs to get the puppy to our door. We paid nearly double the price listed for the puppy.

When I first contacted puppy spot I reached a Stormi Ferguson. She was a delight from the get-go. She immediately responded and would contact the breeder if I had any questions. When I was contacted by the travel department it all fell apart. I left e mails with the same contact three days in a row with no response. At this point all my friends were telling me this was bad operation. But I remembered Stormi and she put me in contact with a senior partner and all was good again. If you could clone Stormi ,you would have an A1 operation.

I love my puppy. He’s 8 months old now. Very smart and does lots of tricks. His only health issue is allergies to grass. The only thing that is a negative is that my out of pocket expense was $3,800. I saw pictures of the sire and dam and was told they weighed 8 pounds or less and that the puppy would weigh between 4 to 8 pounds full grown. My puppy now weighs 10 pounds and still growing. He also has short legs and a long body like a dachshund. I don’t feel like I got what I paid for. Not $3,800 worth. I would not give him back because I have bonded with him now, but I feel he should have cost MUCH less. The breeder wasn’t reliable. The puppy had a double ear infection and a cough.

My representative was friendly and helpful. There was 3 different delays in getting my puppy. It wasn't a smooth process. First the loan had to be processed twice, then the breeder wasn't notified about the sale of the puppy. Then the money cost to get airline tickets rescheduled three times. This process was triple the cost of the airlines and loan amount was increase due to processing twice. Communication was just not there.