PuppySpotReviews of puppyspot.com

Our puppy is perfect! Healthy and beautiful!!! However, I was discouraged by the lack of active communication during the transition process. I received an overwhelming amount of emails and texts, but not any other more personalized communication. Most concerning, I was told that my puppy would arrive at the airport on Thursday evening, but received a call that she had already arrived on Wednesday afternoon. Without any notice, I had to cancel other obligations on the fly to make the 3 hour drive to the pickup location. If I hadn't been able to lean on my family and friends so heavily at the last minute, my puppy might have had to spend the night in a crate at the airport. I was very distressed that the flight plans could change without anyone bothering to inform me before she was already at the destination airport.

It was awkward and not very professional.

Customer service was not professional at all. Spoke with two different Customer service representatives and both were not helpful at all.

I Paid $4,000 for a Bernice mountain dog, beautiful and sweet puppy. However, we were promised a healthy puppy with a clean bill of health. We got her with parasite (giardia) and took her to the vet. I Paid $253.85 for her care including medication to take home (antibiotics). I’m going to do everything possible to get her healthy. She has a follow up appointment which will cost me more money. I’m expecting puppy spot to reimburse me for the full amount due to receiving my puppy sick which is contrary to their promise! I’m still waiting on an answer from them in regards to those expenses. Per their policy they can only reimburse $150 total. I hope they make things right and reimburse me for the full amount! Update: After some back and forth with their claims department, I’m expecting a refund of $236.37. Not the full amount of $338.85 that it cost me on two vet visits in order to make sure my puppy was 100% healthy and free from the Giardia. Im not completely satisfied with their efforts in making things right, I would give them a 3.5 stars if possible…I would say that as far as our puppy goes, we are 100% satisfied and love her so much already!

After 100% payment in full, I had to reach out to Puppy Spot 48 hours after payment. There should be improved communication after purchase and planning for pick up. I called 4 times re-explaining that the puppy I purchased was 14 weeks old and local available for pick up. After a week and 4 calls, the pick up was scheduled. Upon pick up, the puppy was dirty with sticky stuff matted in her belly fur. While the puppy was handed to me; I was told she had a hernia. This was also identified in vet paperwork from breeder which means it’s a pre-existing condition and the pet insurance will not cover cost to correct. I’m getting an estimate from my vet Binford Pet Wellness. The communication while making a decision on the puppy was great. The documentation was great though very slanted towards first time dog owners. The volume of emails and phone calls from Fetch pet insurance was extreme. I found Pets Best to have a comparable option for lower cost. Belle Lainey now Keely is extremely cautious but slowly settling in. Other than the hernia she seems to be healthy. Thankfully she and my existing dog Declan have become fast friends.

This is definitely a new way to get a puppy and that was fine. The only person we actually saw during this experience was the driver when we picked up the puppy. They were extremely rude. I parked close to the black van. He rudely says to me “come over here”. I told him I felt more comfortable staying in my car with my young son”. He says why. I said I don’t feel comfortable going up to a van with just me and my young son. This angered him very much. He ripped the id out of my sons hand. He did not give us the dog carrier. Very bad experience. Nothing like what it is to pick a dog up from a breeder or a decent person. This being the only person that represents your company face to face is not good.

We are very happy with our new puppy. We are also very happy with the transport team. We are not very happy with customer service or the breeder. On the 3 calls I had with customer service they said they would call me back and no one ever did nor did we get answers to the questions we asked. A couple examples; we asked for an update video (didn't happen), we asked for a current weight and they answered 10lb and he is only about 3.5 - 4.0 lb. We became very anxious when we didn't get answers. Their dog prices were very reasonable and the puppy is wonderful! We were required to purchase a health insurance plan to get a warranty. They also are constantly trying to get us to buy various products. They could have gotten a 5 star but for their customer service. We would recommend them with the caviout of customer care.

First we are very happy with the puppy, was disappointed at how dirty his ears were, we have been working for weeks to get them cleaned out and will get something better from the vet in 2 days. Makes me feel like the puppy was not in the best living conditions and even though the seller was very nice I must think conditions for the pups is not the best. So, if Puppy Spot is going to take a large fee they need to do better at screening. Also, I do not appreciate getting a sales pitch for insurance, toys, training, etc.