PuppySpotReviews of puppyspot.com

Response from PuppySpotMay 31, 2025

Thank you so much for your feedback. We're glad to hear your puppy arrived safely and that he's doing so well—calm and sweet in the back seat sounds like a perfect travel companion! We sincerely apologize for the lack of communication regarding the delivery arrangements. We understand how frustrating it can be when local knowledge isn't taken into account, especially in areas where GPS can be unreliable. Your insight could have definitely helped streamline the process, and we appreciate you bringing this to our attention. It’s great to hear you’re happy with your pup, and we love your encouragement for others to welcome a new furry friend into their home. Thank you again for your honest feedback—it helps us improve both our communication and overall experience.

Response from PuppySpotMay 23, 2025

We’re so sorry to hear your puppy isn’t feeling his best so soon after arrival. Our team tried reaching you and would still love the opportunity to connect with you directly and help resolve this. Please feel free to contact us back, and we’ll be happy to review your puppy’s records and assist with next steps.

Response from PuppySpotMay 19, 2025

We appreciate your feedback and understand your desire for more communication after your purchase. We strive to provide clear and timely updates to our customers. We will take your feedback into consideration as we continue to improve our communication processes.

Response from PuppySpotMay 14, 2025

We appreciate you taking the time to share your experience with us. We understand your frustration with the additional charges and the insurance policy. We strive to provide a smooth and positive adoption experience for all our customers and are disappointed to hear that your experience did not meet your expectations. We are grateful that you brought the issue of the puppy starter kit to our attention and that our representative was able to resolve the issue promptly. We value your feedback and will use it to improve our communication and ensure that our customers' preferences are respected.

Response from PuppySpotMay 12, 2025

We understand your disappointment with the change in the puppy's arrival date. We strive to provide accurate information and ensure a smooth transition for our customers. We apologize for the inconvenience caused by the delay.

Response from PuppySpotMay 8, 2025

We're thrilled to hear that you're happy with your new puppy and the care he received from the breeder. It's wonderful that Winston is well-socialized, potty trained, and has learned basic commands. We understand your frustration with the communication regarding travel plans. We strive to provide accurate and timely information to our customers. We'll take your feedback into consideration as we continue to improve our communication processes.

Response from PuppySpotApr 27, 2025

We understand your frustration with the phone experience. We strive to provide excellent customer service and will address this issue with our team. We apologize for the oversight with the images. If you need any further assistance, please let us know. We are here to help.

Response from PuppySpotApr 25, 2025

We understand your concerns about the lack of transparency regarding the breeder's information. We strive to provide our customers with a positive experience and appreciate your feedback. It's important to us that you feel comfortable and confident throughout the adoption process. Thank you for sharing your experience with us. We’re truly sorry to hear that parts of the process left you feeling uneasy, and we appreciate you being honest about your concerns. We understand how important it is to feel fully informed when making such a meaningful decision, and we regret that our policies regarding breeder information and pickup options caused frustration. While these practices are in place to protect both our customers and breeders, we understand that they can sometimes raise questions, and we take that feedback seriously. We’re glad to hear that your puppy is doing well and was given a clean bill of health by your veterinarian. That said, we’re very sorry for the lack of follow-up regarding your inquiries about the puppy's food. That’s not the level of service we aim to provide, and we’ll be reviewing this internally to ensure better responsiveness moving forward. Thank you again for your feedback. While we’re disappointed to hear you wouldn’t choose us again, we’re happy that your puppy is thriving and hope she continues to bring joy to your life.