PuppySpotReviews of puppyspot.com

Do not go with Puppyspot. My girlfriend and I found a pup we wanted and made the mistake of going with puppyspot. First off, I think the operator that sold us the animal was on crank. She was so hyper we could barely get a word in. This being said, she was also really friendly, so I do hope she finds work with a more reputable service. So finally done, paid for and we're gonna go drive and pick up the pup on a Sunday right? WRONG, so the Indiana breeders are Amish and wont do anything on a Sunday, I dont give a damn about religous stuff. I paid money, you pony up the damn product. We were first told the puppy was in one city, turned out to be a town and hour plus further away. The Operator we were trying to deal with was a total b-word. So they gave us delivery options, pick up, driving, flying. Amazingly then delivery becomes a flight only option where they were gonna fly him into Lambert Airport, then Ohaire to Lambert, THEN fly him to Ohaire and we pick him up there...driving further than the normal pick up spot....he's 14 weeks old, and close enough that a drive is MORE THAN DOABLE, he doesnt need that kind of stress, no puppy does. First sign they care very little for the health of the animal when it comes to possible profits to be made. So, after a song and dance of them refusing to be flexible even in the least. I work solid monday through friday and my daughter has allergy shot clusters on saturday, so sunday is my only option. Now I have to call off work and do a 12 hour drive in one day. Then the run around with puppyspot, yes thats a great one, so the dates he would be ready for pick up have changed several times, also we were signed up for the puppy shipping via plane, twice, and we never asked for that even once. Im pretty sure at this point they kept clicking it hoping they could coerce us into using that service to make more money off of us. Their snide comments and Idgaf demeanor was beyond what any company should consider best practices. We call to try again to nail down a date and immediately we're told he's being delivered on the 18th and they were going to have to charge us, uhhh the hell you are you crazy nutbag. I also priced what it would cost to ship an animal and it was around 300, and thats with all the bells and whistles, they were gonna charge 2 thousand dollars wondering where the other 1700 was gonna go they kept trying to get out of us would have gone to, hmmmmmmmmmmm. They say that their breeders will travel up to an hour away, then they dont, tell you the pup is in one area 5 hours away, turns out its in another over 6 hours away. You call them and find out neat things about yourself like signing up for crap you didnt want. All the while you get the refreshing feel that you're getting played like a damn video game. Never go with Puppyspot, go with Pawrade, they were cut and dry and even delivered the pet a day earlier than the promised date. Post note. This drive to pick up the animal was made on 1/13/24, huge snowstorm hit the midwest so the 6 plus hours was almost 8 hours one way. I get there to meet the breeder and pick up the animal, only to find THEY SIMPLY DROPPED THE DOG OFF AT THE PET STORE. This was after we had asked "Hey, is there any chance there is someone they can drop the dog off with on Saturday night and we come get him Sunday?". The breeder refused to even be least bit agreeable AFTER we had already purchased the dog......then they drop him off like baggage? Yeah steer way clear of this company, they will try to screw you out of every dime and when they cant, they're hateful about it.

I purchase my Flin in November which he arrived in December 6. 2023. I gave puppyspot 2 star for their lack of explanation of why my puppy came to me with issues. After all these lovely reviews I read I wonder why me. No one up to now Jan 12,2024 have express concern and even offer a help. I notify puppyspot that my puppy was not eating and consistently keeping to himself. They was very concern at the time I kept reporting. Flin went to the vet dec 4 and came home dec 6. he was not eating , biting his stomach , stitching. I express my concern and immediate to see a vet. Unfortunate we only could get an appoint for the 12th(life of living in New York). Flin came home with ear mice, 2 parasite and flea (expected). I was so upset . I mean I was not expecting these expenses so early ( it winter in new york). I explained to puppyspot and one employee send me to the roof when she told me this is expected from dogs. No way in hell my puppy seen a VET on dec 4 cleared and health by dec 12 another vet finding all these thing. I called the breeder which told me maybe he not hungry or added NutriCal which i did but that all he took. I send every paper work over and have not receive a conclusion. My puppy was in so much pain and with all the money i spend just for him to be comfortable for no reason so soon all if he was properly check out . I spend $750 for transporting plus his cost just to spend almost $700 to fix him. Thank you Puppyspot for your so call dedication of health puppies. Since your last called 2 wks ago for invoice that was send in December but I resend them as requested again and still no answer . this been going on since dec 12,2023. Flin is happy and growing and eat down my home happily. I was looking to give a perfect review since it was not a scam and I receive my puppy as promise just to be let down . Thank you Simone ******UPDATE**** Thank you for read my review. Puppyspot reach out and apologies for the long haul of this situation. I accepted their pmt for certain thing. I am happy they stuck by their puppy health. Just wish your company could of act more urgent towards your puppy claims. I am happy with Flin since he much more activate and bring my family so much joy now. Thank you. ******Reply***** Thank you ! Puppyspot for your acknowledgement.

Friendly sales contact … said puppies are delivered by ground; I paid the $700+ delivery fee & they shipped puppy to airport 2.5hrs away from where I live. Added over 100% markup on puppy. Once I paid, sales ppl faded away & I had to deal with some other “team” - call center ppl, different person every time I called. Was promised weekly updated pics of my pup - only got one update after 3rd week & did not get a video of pup week before delivery date as promised. They only post pic online to their website that you register for. Pretty bad/ineffective communication & when receiving email, they all take the tone showing they’re delusional, thinking they are wonderful & experts. Just don’t call them a “broker”; that’ll send them into defensive mode. You’re not buying a puppy; you’re adopting a puppy. Important for them by how often they tell this to you. I don’t care. I just wanted a healthy puppy. I was told puppy would be microchipped. Was not. Puppy arrived via AA Pet Cargo service in a hard sided cargo kennel - brand new. Puppy arrived very clean, had water & food in cage. I’m thankful for that expertise & care. Vet papers were taped to the cargo container. Puppy seems healthy but has a problem with one leg; slight limp but no pain. I’m having my vet x-ray & inspect & check, asking if it’s birth defect or deformity or genetic issue. I’m confirming with a professional vet & am doing a genetic lineage test out of curiosity & to detect possible future health issues. Puppy is super smart, accepted leash & harness I use right off the bat. Puppy is already 95% trained to go #1 outside, after first 1.5days. Gets a treat every time after going outside. #2 is about 50-50 after 2days, making good progress. Pup is VERY hapi, friendly, great temperament & personality. Puppyspot is the pain you endure to get the gain of a pup. I did not enjoy working with them. Overpromise & pushy, with expectation to buy their referred pet insurance too.

Puppy came to us sick with giardia and vaginitis. We spent $370 at the vet for X-rays and medication. And that was only on the 5th day we had her. We have purchased one other dog thru you and the puppy was healthy and had no issues. Initially the vet thought she had parvovirus which would have been deadly to her. We know you can do better, but perhaps you should be screening your breeders a bit more closely. We DID NOT expect this unhealthy puppy to be delivered to us Dave and Kerrie Sartin 303-588-8284

The salesperson told us that both parents of the puppy we were looking at were therapy dogs. It was a big reason for choosing her. There was no possible contact with breeders before pickup, and at pickup the breeder had no idea what we were talking about; they said the parents are not therapy dogs. Puppyspot never responded to my follow up question about it. Also, Simply scheduling a meetup takes 5-7 days, so the puppy’s another week older by the time you get them. We traveled 1,000+ miles for pickup and it took too long to schedule (flights sold out while we waited for a response and called every day).

The process was very easy, and clear. We were able to ask questions and ultimately speak with breeder before we picked up our puppy. The reason we are giving two stars is our puppy was given to us with Giardia. We received a “clean bill of health” from the breeder but then the stool sample from our vet showed our puppy had Giardia. We would not have taken the puppy with a known parasite. Now, we are stuck treating him, washing his toys and blankets and being concerned about it passing to our kids. Not what we signed up for.

Prices are very high. Communications are inconsistent and not transparent. Puppy managers are not promptly responsive after the purchase has been completed.

Despite the fact that the rep claimed our new puppy was not from a puppy mill she clearly was. She has not Ben socialized at all and the vet tells me it will be challenging to potty train her. She also arrived with a small hernia.