PuppySpotReviews of puppyspot.com

Response from PuppySpotJul 14, 2025

Thank you for sharing your feedback. We’re very sorry to hear Winnie’s arrival fell short of expectations. Our team has connected with you directly to discuss your concerns, and we take this input seriously as we work to strengthen our processes. If there’s anything more we can do to help, please don’t hesitate to reach out.

Response from PuppySpotJul 13, 2025

Thank you for taking the time to share your feedback about your experience with Cypress. We’re so glad to hear your puppy arrived healthy and is doing well in your care. We sincerely apologize for the confusion regarding Cypress’s gender and understand how frustrating it must have been to discover this only after your vet visit. This is not the experience we aim to provide, and we appreciate your suggestion about receiving paperwork prior to delivery. Your comments have been shared with our management and operations teams to help us continue improving our processes and communication. Please don’t hesitate to reach out if there’s anything more we can do to assist you and Cypress.

Response from PuppySpotJul 6, 2025

Thank you for taking the time to share your honest feedback. We’re truly sorry to hear that your experience did not meet expectations and want to sincerely apologize for the challenges you’ve faced. We understand how upsetting it must have been to receive your puppy in less than ideal condition. It is concerning that your puppy arrived dirty and underweight. This is not the standard we hold ourselves to, and we take your concerns very seriously. We also recognize that communication has been a major point of frustration. Timely updates, access to medical and vaccination records, and ongoing support should be core parts of the process—not overshadowed by promotional outreach. We're disappointed to hear that you felt overwhelmed by sales messaging instead of receiving the information and care that truly matter during such an important time. While we’re happy to hear that your puppy is lovely and settling in, we regret that the journey to bring him home was not what it should have been. Your feedback will be shared with our leadership and relevant teams so we can make meaningful improvements.

Response from PuppySpotJul 2, 2025

Hello, Lyn, We appreciate your feedback and understand your concerns about the delivery. We are happy that we were able to work with you today to arrange home delivery for your puppy, and look forward to you welcoming them home. Our team is here for you and your puppy 7 days a week for anything you may need, thank you.

Response from PuppySpotJun 28, 2025

We appreciate your feedback and are glad you love your puppy. We're sorry the size wasn't as expected and for the communication gap after purchase. We'll review our processes to ensure better accuracy and preparation for new pet parents in the future.

Response from PuppySpotJun 16, 2025

Thank you for taking the time to share your concerns and for speaking with us directly today. We're truly sorry to hear about your puppy’s health challenges and understand how distressing this has been. If there's anything further we can do for you or Annie, don't hesitate to reach out. We're here to support you and your puppy every step of the way.

Response from PuppySpotJun 11, 2025

Hello -- PuppySpot strives to ensure our customers are happy with their puppies, and while we are sorry to hear of your disappointment regarding your puppy, Holly, PuppySpot does have an industry-leading series of breeder standards and screening protocols to ensure we are working with only the most ethical and responsible breeders. Holly's parents are advertised as 5-6lbs for her mother, and 7-8lbs for her father, respectively; we were unable to find where it was communicated that they were only 3-4 pounds. While PuppySpot thoroughly reviews third-party services and vendors to ensure they meet the highest of standards we have set for our customers and puppies, we appreciate and value your feedback regarding pet insurance. We have tried to reach out to assist further -- please give our Customer Experience team a call back at 1-866-306-6064 so we can better understand your concerns and see how we can help.

Response from PuppySpotJun 2, 2025

Thank you for sharing your feedback. We understand your concern regarding your puppy’s size and are truly sorry to hear that your experience hasn’t matched your expectations. While we do our best to provide as much information as possible before placement, predicting a puppy’s exact adult size can be difficult due to natural variation—even within the same breed or litter. This is why we’re transparent upfront that we cannot guarantee specific physical traits such as height or weight. That said, your puppy received a healthy body condition score during their pre-travel veterinary exam, which indicates they were in great health at the time of departure. However, we absolutely want to support you and are here to answer any additional questions or concerns you may have. Please don’t hesitate to reach out—we’re happy to help however we can.