Barbara Joy W.
The response to my emails was abymal
The response to my emails was abysmal. The emails that were sent to me were circular, you could never get them to go anywhere. Communication was almost non existent. I was told I could talk to the breeder 24 hours before I could get the puppy to the when I sent an email asking for that information I didn’t get an email with that information until I’d had the puppy for three days. It was never able to leave a voicemail at puppy spot. The whole experience was extremely frustrating. The puppy is adorable and I’m enjoying her but I do not recommend puppy spot to anyone
Response from PuppySpotJun 26, 2024
Thank you for your feedback. We are glad to hear that you are happy with your puppy but not so glad that the entire experience was not perfect. We have heard similar communication frustrations from other customers and are working to refine our standard protocols to ensure they don't happen in the future. Our goal is a 100% stress free experience with no surprises. Clearly we have work to do. Thank you again.




