PuppySpotReviews of puppyspot.com

I was not impressed with my experience using PuppySpot. From the beginning, it felt like they nickel and dime you for absolutely everything. What initially seemed straightforward quickly turned into a series of extra fees that were never clearly explained upfront. The sales team made a lot of promises during the process, but many of them were not delivered. Once the payment was made, the level of service dropped significantly. Customer service was especially disappointing — not very helpful, difficult to understand, and unable to provide clear answers when issues came up. I also paid extra for expedited delivery, expecting faster service, but it still took a long time with very little communication or transparency. Overall, the experience felt more focused on grabbing as much money as possible rather than actually supporting customers or delivering what was promised. I would not recommend PuppySpot based on my experience. After speaking with a manager from puppy spot, I’ve decided to now reduce my rating to a single star. I took my new puppy to the vet the following day after receiving him and come to find out that our new puppy that cost quite a bit of money had two parasites. The response I was given by puppy spot was appalling and disturbing. I would not recommend using puppy spot to find your next furry family member.

It's been two weeks since my puppy was delivered, and he's still experiencing significant digestion problems, including soft, light-colored stool and occasional diarrhea. I've already taken him to the vet, where he's been prescribed dewormer, probiotics, and antibiotics, for Giardia. Still dealing with the issue. PuppySpot sent me an email recommending a specific food type with a link, but the link was invalid. I purchased NutriSource Puppy based on what was available, but the email referred to "NutriSource Puppy Starter+Plus Chicken & Rice Formula." I'm not sure if the company changed the name or formula recently, but the kibble size is noticeably different from what came with the puppy at delivery. I waited two full weeks before writing this review, hoping the problems would resolve on their own, but unfortunately, all I've ended up with is a large vet bill and a sick puppy. I would appreciate better guidance on food transitions and more reliable product information from the company. 01/21/2026 The puppy still going threw rounds of deworm and only receive $150 vet refund and I payed over $400 and still not finish. Totally disgusting i got sick puppy. Stay away.

This company is a fraud- clearly a puppy mill! When you try to speak to someone they are outsourced into India. You pay alot of money for a promised puppy and then they keep delaying travel and transport. My children wanted a puppy for Christmas- their website clearly said puppy is ready to go home today. Now here we are Jan 13th and there is still no puppy! My kids ask everyone morning- why isn't the puppy here yet!

Our dog seems to be from a puppy mill. She is so sweet and we love her. But not what we were promised and paid for whatsoever. Seems like a big scam.

I'll never buy another dog from these people again dog was supposed to be delivered to me a month ago then they decided to send it to an airport 3 1/2 hours away after I refused two weeks later they get someone to deliver after 3 1/2 days of saying they'll be there in a few hours they finally showed up

I would not suggest this company to anyone. As soon as I inquired about the dogs they were very eager to call, but once purchased I barely talk to anybody. Didn’t have any information about the breeder. Emailed multiple times. Got a response back saying we’ll know sometime “soon” about your dog. It was ridiculous. You spend over $5000 and don’t have hardly any information. Even when I was told I would have the breeders information in 48 hours after purchase I didn’t have it until 24 hours before pick up. It was absolutely the worst experience and I would never ever recommend them to anyone or ever go through them again. The only good thing about this was that one person would text me back and his name was Jordan. But he couldn’t give me any information either. It was like you were in limbo for the week hoping and praying that this isn’t a scam that you would actually get the dog and the right dog!!

I picked up my puppy from Aaron Yoder in Ohio on 12/30. I took my puppy to my vet on 12/31. When my vet looked at his records he immediately said they were trying to control diarrhea and is most likely positive for Giardia. The test results came back positive on 1/2 and he is now being treated. I immediately called PuppySpot to inform them and they have been in constant communication as we navigate his treatment and have lived up to the 100% satisfaction guarantee.

Here is an update to my previous reviewS: Do NOT Buy From PuppySpot and the breeder of my puppies who is Marcus Graber of Graber Family Puppies in N. Manchester, IN. The process of having purchased my two puppies from PuppySpot has been one of the worst and most stressful situations of my 64 years of life. I purchased two puppies from PuppySpot that were advertised and sold as Toy Poodles. Upon arrival, it was obvious to me that due to their size and appearance neither dog was a Toy Poodle. And the suspicion of their breeds as suspected by myself, my veterinarian, and my dog groomer, were confirmed by DNA testing. After DNA testing, I discovered the dogs are not Toy Poodles — one has two breeds/species/type of dog, and the other has five breeds breeds/species/type of dog. The DNA tests prove they are brothers as I was told. But one is a Toy and Miniature poodle (size of a miniature poodle), and the other is Chihuahua, Bichon Frise, Pekingese, Toy and Miniature poodle (larger than a miniature poodle)! Both puppies that I purchased from PuppySpot were ill, traumatized, behaved as though they had been abused, as well as were not what I purchased. I had considered having them returned to the breeder. In fact, I had a dog trainer tell me I should have both euthanized. I couldn’t do this to any puppy. I also realized I could not return them for fear that they would again get parasites and ear mites if returned to the breeder and would most likely be euthanized or become chronically ill. It was very clear that neither of my puppies purchased from PuppySpot had an actual “Comprehensive Health Evaluation”, or a “Nose-To-Tail Health Check" as they advertise. Though they were transported with forms (some completed and some incomplete), had these PuppySpot requirements been completed by an actual veterinarian in-person, there is no possible way their infestations (ear mites & parasites) would have been missed. Additionally, neither puppy was vaccinated per PuppySpot requirements, AAHA recommendations, industry or regional recommendations, or even per what I was told by the agents I spoke with when purchasing either puppy. Neither dog was microchipped as I was told they would be and per paperwork delivered with the puppies. As a result of the very poor health conditions of these two puppies I purchased from PuppySpot, I lost over 30 hours of work due to veterinarian appointments! Additionally, because these dogs are not toy poodles, items I purchased per PuppySpot requirements, recommendations, and instructions were the wrong size or type and could not be returned. PuppySpot has refused to refund me $7,526.29 of which I am owed for veterinarian bills, other expenses, DNA testing, and lost work time. They have only partially refunded me for each dog. They told me on the phone they would honor their 30-day veterinarian expense $1500 per dog and they have refused to honor this cost. I have sent them a letter with a detailed and itemized spreadsheet including copies of all expenses, as well as DNA tests. I suspect that Puppyspot posts false reviews to have such a high star rating on this site as it does not compare to other sites ratings of Puppyspot.