The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back
PuppyPad (puppypad.co) has 4,633 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
puppypad.co
Website
puppypad.co
Category
Pet Stores
Listed on Five Star Index
2026
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The company replied to 12% of reviews.
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Most recent review: October 2026.
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nothing you guys did Old charlie just is set in her ways she has no interest in using your pad. I have 5 unused pads i would like to send them back. maybe you can send them to someone else . i truly believe that you have a good product. 15 year old Charlie is stubborn like me. maybe send them to a shelter in your area. God Bless
Response from PuppyPadMay 21, 2026
Thank you for sharing this with us, and please give sweet Charlie some extra love from our team. Fifteen years old and stubborn like you, we have to admit, that made us smile.
We truly appreciate your kindness and your words about believing in our product, even though it just was not the right fit for Charlie. We actually tried reaching out through email but unfortunately did not hear back. We would still really love the chance to speak with you personally and help however we can.
If you’re comfortable, could you please send us your best phone number via email, along with a good day and time to call? We’d really appreciate the opportunity to connect with you.
God bless you and Charlie as well.
LR
LR
Beware of Unauthorized Subscription…
Beware of Unauthorized Subscription Charges – Read Before You Buy
I want to warn others to closely monitor your credit card if you purchase from PuppyPad.
The product itself is average at best. We have five dogs, and only one showed any interest in using the pad. Unfortunately, the bigger issue wasn’t the product—it was the subscription practices.
Like many people, I made a late-night purchase after seeing an ad on Instagram and did not catch the fine print. Shortly after, I began receiving recurring charges for additional products (soap sheets and spray) that I did not intend to subscribe to.
I submitted three separate cancellation requests on:
March 30, 2026
April 12, 2026
April 24, 2026
Each time, Emma from Customer Success confirmed the subscription would be canceled.
Despite those confirmations, I received a new order confirmation:
Order #24235OP on May 1, 2026 at 8:43 PM
This clearly shows the subscription was never actually canceled.
I then had to submit a fourth cancellation request immediately after that charge.
On May 2, I received a response from Emma acknowledging the issue and even asking for a Trustpilot review—despite the problem still not being resolved.
Then finally, on May 3, I was notified that the May 1 charge of $39.98 would be refunded.
This was from Emma on Sunday, May 3, 2026 at 9:21pm
Bottom line:
No one “got it right.” The subscription was not canceled after multiple requests, and it took four attempts and significant follow-up to fix something that should have been handled the first time.
This was a frustrating and time-consuming experience that should not happen to customers.
Response from PuppyPadMay 21, 2026
We’re truly sorry to read about your experience and understand how frustrating this must have felt, especially after multiple cancellation requests and follow ups. We never want any customer feeling like they have to repeatedly reach out to resolve an issue.
After taking another look, we can see that your order was refunded. We’re glad that part has been processed, though we completely understand that it does not take away from the frustration and time this situation caused.
We also noticed that we previously reached out through email but unfortunately did not receive a response. We would genuinely love the opportunity to speak with you personally and better understand everything that happened.
If you’re comfortable, could you please send us your best phone number via email along with a good day and time to call? We’d truly appreciate the chance to connect directly and help bring some peace of mind to the situation.
TF
Terri F.
Worthless product & customer service
These did not work. They did not absorb. Urine just rolled off. I followed instructions to pre wash, used their detergent sheets, double rinse. Went back & forth with the company for a month and finally gave iu. Their money back, no questions asked guarantee is worthless! I kept getting told to try different things. I now have 3 useless pads & 2 boxes of their detergent that I cannot use.
Response from PuppyPadMay 21, 2026
We’re truly sorry to hear about your experience. We completely understand how frustrating it must have been to carefully follow the instructions, use the recommended products, spend time going back and forth with support, and still feel disappointed in the end. That is never the experience we want for you.
We actually tried reaching out by phone and also sent an SMS because we genuinely wanted the opportunity to connect with you personally and better understand what happened, but unfortunately we were unable to get through.
We would still truly love the chance to speak with you directly. If there is a better phone number or a good day and time to reach you, please send it to us via email. We’d really appreciate the opportunity to connect and see how we can help.
SM
Sheila M.
Well I thought from the reviews I read…
Well I thought from the reviews I read I was getting the best product but I’ve had the pad for two days now & dog peed beside the pad. They’ve sniffed it but no action. So not a happy camper at this point.
Response from PuppyPadMay 21, 2026
We’re really sorry to hear this and completely understand your disappointment. When you try something with high hopes and end up cleaning beside the pad instead, it can definitely feel frustrating.
We actually tried giving you a call but were unable to reach you. We also sent an SMS and email because we genuinely wanted the chance to connect and learn more about what happened.
We’d still truly love the opportunity to speak with you personally and help however we can. If there’s a better phone number or a good time to reach you, please let us know through email. We’d really appreciate the chance to connect.
AJ
Ann J.
This appears to be a subscription con
This appears to be a subscription con. My initial order didn’t arrive - issue with one of the items of my order which then caused the other not to be shipped - despite ‘lovely’ AI written customer service emails the service is terrible. Imagine my surprise when a month later I then receive automated emails saying they are now despatching my “next order” of laundry sheets and stain eliminator - neither of which I had ever ordered. On emailing telling them not to send them they advised that “ two optional add-ons were selected at checkout” which must have been auto selected as I would never have chosen the products or entered into a subscription.
Response from PuppyPadMay 21, 2026
We’re truly sorry to read about your experience and completely understand how frustrating and confusing this must have felt, especially with the delivery issues followed by unexpected order notifications.
We genuinely wanted the opportunity to connect and help resolve your concerns, however upon checking we noticed there was no phone number available on the account. We did send an email and would still truly love the chance to work through this with you personally.
If you’re comfortable, please reply with the best phone number to reach you and a good day and time to call. We’d really appreciate the opportunity to connect and better understand your experience.
RD
Rose D.
90-Day Guarantee is misleading – Refund request ignored!
I purchased a PuppyPad based on their advertised 90-day money-back guarantee. When my pet did not take to the product, I contacted customer support on March 6th—well within the 90-day window (delivered Dec 18th).
While the company initially engaged in a troubleshooting process, they later stopped responding to my refund requests. When I sent a final notice, a representative "Emma" acknowledged the request and claimed they were escalating it as "urgent" for a resolution. After that promise, they completely ceased communication and failed to provide the refund or any further update.
I had to initiate a chargeback with my bank to resolve this. Be very cautious...the 90-day guarantee appears to be a marketing tactic rather than a policy they actually honor. I would NOT recommend this company.
Response from PuppyPadMay 21, 2026
Thank you for taking the time to update us and for confirming that you received the refund notification. We truly appreciate you letting us know.
We’re glad we were able to help make things right and that the full refund of $69 has been processed. We completely understand how frustrating this experience was, and we sincerely appreciate your patience throughout the process.
Please continue to keep an eye on your PayPal account over the next few business days. If anything does not look right or if we can help in any way at all, please do not hesitate to reach back out.
Thank you again for keeping us informed, and we truly wish you and your pet all the best.
DW
Donald W.
The puppy pads do not work as…
The puppy pads do not work as advertised .I would like to return them for my money back They will not send me a return address the return has to be pre approved by them so tell me how this is not a rip off They addvertise that the puppy will automatically start using them which did h
Not happen then they wanted me to scrub all my floors with one of their products this all started in march
Response from PuppyPadMay 18, 2026
We’re truly sorry for the frustration and experience you had. Thank you for taking the time to speak with us. We’re glad we were able to connect and work through everything together.
As discussed, your refund has now been processed. We appreciate the opportunity to make things right and sincerely apologize for the experience along the way.
KA
Karen
I have not been contacted about my…
I have not been contacted about my request to cancel future orders of the detergent packs.
There is no known number to call
Karen Sinopoli
228-380-5162
Response from PuppyPadMay 18, 2026
Thank you for taking the time to speak with us. We’re glad we were able to get this sorted for you. Your subscription has now been canceled and refunded as discussed.
We truly appreciate the opportunity to make things right and help resolve this together. Wishing you all the best.
