The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back
PuppyPad (puppypad.co) has 4,633 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
puppypad.co
Website
puppypad.co
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 12% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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UPDATE: It took me writing an unfavorable review to get them to fulfill their promise. I did finally receive the promised puppy pad.
I have been corresponding (email) with this company for many months now. Because I waited for such a long time before receiving my order for the reusable pads, they were going to send me a free pad. Everytime I emailed them wondering where my promised free pad was they came back with apologies and state they will take care of it. I don't know what the problem is with this company. I have been dealing with this since October of 2025. It is now May 2026! Very poor customer service. And by the way these pads did not work for me but I still wanted the freebee they promised me.
Response from PuppyPadMay 24, 2026
Hi Janice,
We’re truly sorry for the frustration and disappointment this experience has caused. Waiting from October 2025 until now for something that was promised is far longer than anyone should ever have to deal with, and we completely understand why you feel let down.
We did try reaching out using the phone number we had available, but unfortunately we weren’t able to connect. We also took another look and can confirm that your complimentary pad has already been processed.
We sincerely apologize for the delay. Since this request goes back several months, there were clearly delays that should have been handled much better on our side. We know repeated apologies without resolution can be incredibly frustrating, and we’re very sorry for that experience.
Thank you for continuing to follow up with us and for bringing this to our attention.
PuppyPad Customer Experience Team
MC
Mad C.
Not guaranteed, I never subscribed and no one helps
I placed an order. Just once to try it. It didn't work. I keep getting charged and I never asked for more. I keep trying to stop the charges and the orders. I'm not getting any help.
Response from PuppyPadMay 24, 2026
Hi,
We’re truly sorry to hear about your experience and completely understand how frustrating this must have felt.
We took another look and can confirm that your subscription has already been canceled. We never want customers feeling stuck or worried about ongoing charges.
We’d also genuinely appreciate the opportunity to speak with you directly and better understand what happened. If you're comfortable, please send us your best phone number through email along with a good day and time to reach you. We’d love the chance to personally connect and help however we can.
PuppyPad Customer Experience Team
DM
Debra M.
Dog Won't Go Near It
I would rate ZERO if possible. My dog wouldn't walk within one foot of the pad. I lost count of how many emails to negotiate a refund; they offered 30%, then 50% and many automated responses later, they now say I have to pay return shipping, then they promise a full refund, but its wait-and-see.
Response from PuppyPadMay 24, 2026
Hi Debra,
We’re truly sorry to hear about your experience and completely understand your frustration. We know how disappointing this must have felt after so many emails and back and forth conversations.
We also wanted to let you know that we did try reaching out using the phone number we had available, but unfortunately we weren’t able to connect. We genuinely want you to know we’re here to help and would truly appreciate the opportunity to speak with you personally and better understand everything that happened.
If you're comfortable, please send us a good day and time to reach you. We’d really value the chance to connect and support you directly.
PuppyPad Customer Experience Team
LP
Larry P.
Their promises are untrue
Their promises are untrue. They promise your dog will not need training and they will use them as soon as you put them down because they are laced with pheromones that draw them right to them. My dog avoids the pads 95% of the time even when she gets rewarded every time she does actually use one.
They promise no additional costs and free gifts with purchase but they use the sneaky you have to uncheck a check box when you order or they will sign you up for a subscription to those supposed free gifts.
Then they bombard you with emails to buy more or review them even though you try to be nice and not tell the truth about how you feel. So if they want to hound (pun intended) then Here is my review.
Save your money. Not worth the headaches or cost.
Response from PuppyPadMay 24, 2026
We’re sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We can understand your frustration, especially when expectations were not met and the experience left you feeling disappointed.
We’d genuinely like to learn more and better understand exactly what happened so we can look into this further and identify your experience. If you're open to it, please send us additional information through email, such as your order details and the best phone number to reach you. We’d truly appreciate the opportunity to connect and help however we can.
We’re here to listen and would value the chance to better understand your situation.
MR
M R.
Doesn't work
Doesn't work. Plus they signed me up for a subscription I had to stop. We shall see if they keep sending them.
Response from PuppyPadMay 24, 2026
Hi,
We’re sorry to hear you had a frustrating experience and understand your concerns. We also appreciate you taking the time to share your feedback.
We previously reached out requesting additional information so we could locate your account and better understand what happened, but unfortunately we weren’t receive a response. We’d still genuinely like the opportunity to look into this further and help however we can.
If you're open to it, please reach out to us through email with your order information and best contact details. We’d truly appreciate the chance to connect and better assist you.
PuppyPad Customer Experience Team
CM
Cmg
I am changing my good review to a bad one
I wrote a good review, but then everything screwed up and I was definitely scammed. The first time I put the pads down, my dog used it. Now she will not. No big deal, I have other uses for them.
But that is not the main issue that caused this review. I ordered only puppy pads. I received a small box of detergent and a very small bottle of spray with the pads. Like with many things I buy, I get free gifts. I assumed because the detergent and spray were so small that they were definitely samples.
Then 3 weeks later, I received a shipping message that I had an order coming. As I didn't order anything, I opened the order to see what was coming. I found a name on the puppy pad, found an email address and I sent a reply to the email asking why company was sending me the spray and detergent. I was told I had set up a subscription for those two items. I told them I would never order something I would never use. I tried one detergent sheet and didn't like it and the spay remains unopen.
I emailed them not to send any more and that I didn't place the order. At that time, I still didn't know where the order was placed from for sure so, I checked my Amazon account, my Walmart account and Chewy.
I was able to verify it came from PuppPad and was charged to my PayPal account.
After several emails back and forth, they said people make mistakes and told me maybe I had set up subscriptions without realizing it. That it was just a mistake, but they could not do anything because the second order was already shipped. I told them I would ship the package back for a refund.
I had failed to see the May charge for $40 and now I had been charged another $38.98 for a second order. During this time of emailing back and forth, I received an email from PuppyPad, thanking for my purchase of 3 eBooks. I again sent a message that I didn't order 3 eBooks on puppy training. That I didn't even have a puppy. Anyway later, I received another message saying that the 3 eBooks were free so there was no refund. Funny. That is not what the email said.
I was getting frustrated and decided to contact PayPal and see if there was anything I could do. Especially since this so-called subscription didn't show up on my PayPal account. During that time, I received a refund for $8 for the $39.98 charge. I declined the refund and said I wanted a full refund with the return of the unopened items. They sent another message and said as I had declined the $8, that I could send the items back for a refund of $39.98. They said, you've already had $11.99 credited back, so the remaining $27.99 will come through once the return arrives. ???? It didn't add up, but............later in the email it said that they had gone back and got and additional approval for another $3.99.
Companies do this hoping that you will except the small amount and not ask for the full refund. Of course, I have to pay shipping.
I don't know about others, but I am tired of companies running scams like this. They charged me $19.00 for a very small box with a small number of detergent sheets and another $19.00 for a very small bottle of spray. About 4 inches tall. Way too much money for the amount.
If you read this entire book, had anyone else been taken for the first $40, then the second $39.98? Also, did anyone else receive the 3 eBooks?
Did I miss small print somewhere that said my purchase of 4 puppy pads came with a $39.98 monthly subscription of a small detergent and a small spay??
Response from PuppyPadMay 21, 2026
Hi,
We’re truly sorry to read about your experience and for the frustration this situation has caused. We completely understand why you would feel upset, especially when unexpected charges and confusion around subscriptions create stress and concern.
We never want any customer to feel misled or unheard. We can see that there has been a lot of back and forth communication, and we would genuinely like the opportunity to personally review everything with you and make sure nothing has been misunderstood or missed.
Rather than continuing through long email exchanges, we would really appreciate the chance to speak with you directly so we can better understand the full situation and work toward a resolution together. If you're open to it, could you please send us your phone number through email so our team can reach out personally?
We truly want to help resolve this for you and make sure your concerns are properly addressed.
SH
sheryl
They have not worked for me
They have not worked for me. I bought 6 and wrote to them at help@teampuppypcom to get a refund and return pads and they blew me off and are still charging my checking account.. anybody else have this issue. you cannot call you have to write , i did this and they told me they can find my email address but they sure can fine me and my bank account.
Response from PuppyPadMay 21, 2026
We’re truly sorry to hear how frustrating this experience has been for you. We completely understand how upsetting it can feel when you're trying to get help and feel like things are not moving in the right direction.
After taking another look, we can see that your refund has already been processed. We’re happy that part has been taken care of, but we’d still genuinely love the chance to connect with you personally and make sure all of your concerns have been properly addressed.
If you're comfortable, could you please send us your best phone number via email along with a good day and time to call? We’d really appreciate the opportunity to speak with you directly and help bring some peace of mind to this situation.
NA
Nathan
Just ridiculous and stupid advertising…
Just ridiculous and stupid advertising on YT.... come on????
"The secret dog shelters dont want you to know" - why on earth would a dog shelter want to keep your product a secret? What possible purpose would this serve???
"Disposable pads are designed to fail, if they didnt you wouldnt keep buying them" - Erm... the clues in the name? they are disposable... so designed to succeed and then be thrown away!!! They do exactly what they promise and thats why people buy them!
Just try harder for goodness sake or maybe dont rely on AI slop... sell your product honestly and maybe with some intelligence used in your advertising.
