PuppyPadReviews of puppypad.co

Response from PuppyPadSep 24, 2026

Hi Ray, We’re truly sorry again for the confusion and frustration surrounding your order and the communication you received. We’d also like to clarify that PuppyPad is a U.S. company. When inventory is available, we fulfill orders through our U.S. warehouse. However, when a particular product or size is temporarily out of stock at our U.S. warehouse, we may fulfill orders through one of our international partner warehouses in Asia so customers don’t have to wait for the U.S. inventory to be replenished. We understand that this can result in a longer delivery time, and we’re sorry this was not clearer during your experience. We appreciate you bringing this to our attention and will make sure your feedback is shared with our team. PuppyPad Customer Experience Team

Response from PuppyPadSep 24, 2026

Hi Brigitte, We’re truly sorry to hear that your dog ignored the PuppyPad and had an accident on the floor. We understand how disappointing that can be, especially when you were hoping the pads would make things easier. Sometimes dogs need a little time and encouragement to recognize a new potty area. You can try placing the pad directly where your dog normally has accidents, keeping it in the same spot, and putting a small amount of urine on the pad to help them associate the scent with the appropriate place. It can also help to give your dog time to sniff and explore the pad without forcing them onto it. We’d also really like to look into your order and see how we can help. Please email our support team at [email protected] and include your reference number 303896P, along with the best phone number and time to reach you. We’ll be happy to review your account and work with you on this. PuppyPad Customer Experience Team

Response from PuppyPadSep 24, 2026

Hi Kelly, We’re truly sorry to hear about your experience. We understand how frustrating it must be when your dog avoids the PuppyPad and you’re also having difficulty getting a response regarding the subscription. We’d like to look into your account and the subscription cancellation requests you mentioned to make sure everything is properly reviewed. Please email our support team at [email protected] with your order details, along with the best phone number and time to reach you. We’ll check your account and see what we can do to help resolve this. For your puppy, you can also try placing the pad in the area where they normally have accidents and keeping it there consistently. A small amount of urine on the pad can help them associate the scent with their potty area. Give them some time to sniff and explore it without forcing them onto it. We’re sorry again for the frustration, and we’d appreciate the opportunity to make this right. PuppyPad Customer Experience Team

Response from PuppyPadSep 24, 2026

Hi Tammy, We’re truly sorry to hear about your experience. We understand how frustrating it must have been when your dog wouldn’t use the pads and you then had difficulty with the return process. We’d like to clarify that PuppyPad is a U.S. company. When inventory is available, orders are fulfilled through our U.S. warehouse. If a particular product or size is temporarily out of stock, we may use one of our international partner warehouses in Asia to fulfill orders and avoid further delays. We’re also sorry if our return process left you feeling like you were being pushed toward keeping the product rather than receiving the help you were looking for. That is certainly not the experience we want for our customers. Please email our support team at [email protected] with your order details and the best phone number and time to reach you. We’d like to review your account and see what we can do to help resolve this personally. PuppyPad Customer Experience Team

Response from PuppyPadSep 24, 2026

Hi Katherine, We’re truly sorry to hear about your experience, especially with the delay in receiving the refund and the unexpected charges you mentioned. We understand how concerning and frustrating that must be. We’d really like to review your account and the refund request to understand exactly what happened. Please email our support team at [email protected] with your order details, along with the best phone number and time to reach you. We’ll look into the refund and the charges you mentioned and see what we can do to get this properly resolved. We sincerely apologize for the frustration and want the opportunity to make this right. PuppyPad Customer Experience Team

Response from PuppyPadSep 24, 2026

Hi there, We’re truly sorry to hear that both of your dogs ignored the PuppyPads and that you ended up dealing with accidents throughout the house. We understand how frustrating that must be. Since your dogs were used to paper pads, one thing you can try is placing the PuppyPad directly underneath or beside their usual paper pad at first, then gradually removing the paper pad once they become comfortable with the new surface. You can also place a small amount of urine on the PuppyPad to help them associate the scent with their potty area. Keeping the pad in one consistent location and giving them time to explore it without forcing them onto it can also help. We’d really like to learn more about your experience and see how we can help. Please email our support team at [email protected] with your Order number and the best phone number and time to reach you. PuppyPad Customer Experience Team

Response from PuppyPadSep 24, 2026

Hi Susan, We’re sorry to hear that your puppy used the PuppyPad once and is now avoiding it. We understand how frustrating that can be, especially when you were hoping they would take to it right away. Sometimes puppies need a little time to get comfortable with a new potty surface. You can try placing the pad in the exact spot where your puppy usually has accidents and keeping it there consistently. You can also put a small amount of urine on the pad to help them associate the scent with their potty area. Give your puppy time to sniff and explore the pad without forcing them onto it. We’d also love to learn more about your experience and see how we can help. Please email us at [email protected] with your order details and the best phone number and time to reach you. PuppyPad Customer Experience Team

Response from PuppyPadSep 18, 2026

Hi Deborah, We’re sorry to hear that your dogs haven’t shown much interest in the PuppyPads so far. We completely understand how disappointing that can be, especially after purchasing two and giving them time. A few things you can try are placing the pad in the exact area where your dogs usually have accidents and keeping it in the same spot consistently. You can also put a small amount of urine on the pad to help them associate the scent with their potty area. Giving them time to sniff and explore the pad without forcing them onto it can also help them become more comfortable. We’d also love the opportunity to learn more about your experience and see how we can help. Please email our support team at [email protected] with your order details and the best contact information to reach you, and we’ll be happy to assist. PuppyPad Customer Experience Team