PuppyPadReviews of puppypad.co

Took over a month to receive six pack first of all I ordered three he said I received three free plus additional brochures. Then I received a notice that they were running behind and that they would send me two free when I got the pads. They were only six I never received the additional brochures nor the two free I never received watching instructions or any care instructions. I sent them an email and they have not responded. It’s been a week later, during the process of waiting for the pads to even come, I sent them emails and they sent me something in Spanish, which I I sent them an email saying that was not acceptable. I don’t speak English so overall I’m totally dissatisfied. I don’t understand their terrible customer service. I would like a total refund at this point for them to send me my money back. I don’t even know how to wash these things. They didn’t send me what I paid for. There’s no washing instructions. There’s no brochures they offered me and they didn’t even send me the two extra ones that they promised me when they said they were gonna be late and I had to respond yes to some text or email or something. This is just really poor business.

Update: it has now been 26 days, countless emails and no resolve. I was told they were going to “escalate” this to a manager over a week ago and still no response. This is THE WORST customer service I have ever experienced. If they would have cancelled when I first emailed on Nov 4th this wouldn’t have been an issue. They didn’t respond to that email until a week later and then claimed they already shipped it which was a lie. They shipped it on Nov 12. It’s a scam. The pads do not work as promised. I have tried for over a week to get a refund as they claim it's a 90 day risk free guarantee. IT IS NOT! They want you to pay for return shipping and they charge you a 5% restock fee. I can't get anyone to respond to my numerous emails. Customer service is a joke. Buyer beware. These are just expensive chuck pads. Don’t waste your money.

We placed an order on 10/19 and as of 11/5 we still have not received the product. I emailed and waited for a response but did not hear from anyone so I emailed again on 10/29 This time someone emailed me back on 10/30 and said that my order was shipping out. It’s now 11/5 and we still haven’t heard anything nor have we received the item ordered and paid 50.00 for. I would never order again and do not recommend this company.

Ordered 10/10/25, as of 10/28/25 the package has not been processed! Horrible. No response to my inquiries. Don’t order from this company.

I find some of the comments to be untrue, and falsified. Reason, example "Yolanda" no last name given, states shes used this product from this company for 20 years. This is not possible if the company was created on July 17, 2020. Further the company will not list their actual address of phone number. It all shows "REDACTED FOR PRIVACY", This shows me that they are not an honest company. I tend to do research on companies I'm not familiar with, this one has too many red flags. Don't feel like being scammed today.

I ordered these pads because they claimed they are MANUFACTURED and SHIPPED from Wisconsin, in the United States. It took quite a long time to get to me, and I figured they were not coming from Wisconsin. I was correct. They came from China, and the pads were made in China. I contacted the company right away, in order to initiate a return under their 90 day guarantee. I received an AI response, with an address to an empty, huge warehouse. So now, I have zero viable options. If I spend my own money to ship back these worthless pads, I’ll be out the cost of the pads, the cost of the shipping to “return” them, and be left with nothing. There are absolutely no pheromones on these pads, either. They are just cheap pads. A word of advice: if a company does not list any contact information when you are ordering from them, no return information, either, RUN! The crap is coming from China, and you’ll never see your money again.

Ordered the pads in September. They were shipped from Mainland China. We always try to buy USA products. Never aware of that location. Have been in contact with this company 10+ times. They apologized and offered a refund and an additional bed because of the confusion. Did receive the pads on 10/10 was delivered to my neighbors house. Never received my 99.00 credit nor the additional bed promised. Got an email today about the beds shipping number unfortunately it was the tracking number for the pads already received. Washed the first pad today it was so wrinkled I am not sure it will lay flat again. It's supposedly a small company let's see how long they are in business!

I ordered puppy pads the first week of June. It is now July 7th and I still don't have any pads. I finally got a message sent to them and was told my color choice was out of stock, but they had no trouble charging me for the pads. They never notified me there was a problem! I had 2 litters of puppies this whole time with no pads! I didn't care what color I got, I just need Pads!! What is the deal?? Either send me pads or credit my account so I can get some somewhere else! BTW, you can't call these people because they shut off their phone, so Good Luck reaching Anyone to get customer service!! What a RIP OFF!