PuppyPadReviews of puppypad.co

Update 12/6/2025: Puppypad.co requested more information about my review and to also make sure that it is a review from an actual customer. I’m adding the email correspondence from Puppypad so they can verify that I am a genuine customer and hopefully understand that they did not honor their cancellation policy (please note that email addresses are not allowed in TrustPilot reviews). Sent by me on November 21, 2025, to help at teampuppypad Hi, I just looked at your website and the price for the pads that I purchased the other night is now down to $119. I paid $149 for the pads. Will you honor the new price? Thanks for your help. Lisa S On Nov 21, 2025, at 1:09 AM, PuppyPad no-reply at parcel panel wrote: Your order is about to ship 🚀 Hi Lisa, your order is now ready for shipping and will be picked up by the carrier soon. Thanks for shopping with us. Sent by help at teampuppypad on November 26, 2025 Hi Lisa, I do apologize about the late response. I hope you've been well! Just to clarify the pricing with you. This was part of our Black Friday sale, and prices should be back to normal now. I do apologize if the order you placed was at an inopportune time. Don't worry, we do have Sales and sometimes even limited time designs available during holidays, so feel free to check our website when you're able! If you have other questions or concerns, do let us know, we're more than happy to help. Danielle PuppyPad 🐶 Sent by me to help at teampuppypad on 11/26/2025 Hi Danielle, I’ll be returning my entire puppy pad order and the add-on as soon as they arrive. I don’t like pricing games. I also don’t like that it took you 6 days to reply to my price inquiry message on November 20, 2025. I had the opportunity to purchase them at the Black Friday sale, but, again, I didn’t hear back from you. As soon as the orders arrive, I’ll be in contact with you to begin the return. Lisa S They offer a cancellation before an order ships by contacting them via email. I placed an order. The price dropped $30 before my order was shipped. I sent an email right away asking to either honor the price drop, or cancel my order. I didn’t get a response for six days. In their response, I was told that my purchase “was placed at an inoppertune time.” ARE YOU KIDDING ME?? I replied immediately and told them that I would be returning my order as soon as I received it. I don’t like companies playing fast and loose with my money. I didn’t get a response from them so I disputed the charges when the package arrived. After I disputed the charges, I got an email with instructions on how to return the order. Since I wasn’t able to cancel my order according to their cancellation policy, I had to pay for return shipping. Their customer service leaves a lot to be desired. The fact that they didn’t honor their policy of being able to cancel the order before the order shipped is reason enough for me to give them a one star rating. If I could rate them zero or lower I would. Please note that this is listed as an unprompted review. I received an email from Puppypad requesting that I write a review on TrustPilot after I had written my initial review.

I can’t believe after contacting this company twice I still have not received my order. Finally I contacted my bank to have them dispute the charge. There is no tracking information for almost a week, no contact from the company to follow up and no merchandise received. This is a poor way to do business in the economy that we are in. Customers have choices and they don’t have to put up with bad customer service are not receiving products that you have paid for.

I have two dogs and both have shown zero interest in these pads one of them voiding a foot away. I was very hopeful. By the way the girls are used to reusable pads having used them in one case for 3 years. They have been zero help with the 1 year old Yorkie.

False advertising - website claims "Dogs Use It Right Away Without Training" yet they emailed me and told me "It can take 2–3 weeks for them to get used to it". Not worth the money and would rather just train the pup to ring a bell if he needs to go potty.

I received the puppy pad but my dog refused to use it. I have contacted the company five or six times for a refund but have not received a reply. The first attempt was about three days after I received the pad. It has never been used. This appears to be a scam about receiving a refund.

Ordered Oct 21st, 2025. Patiently waiting for delivery. No contact, to give me an update. Finally got a basic, sorry email, Nov 7th. The only contact from this company, I had to initiate. Last contact was Nov 17. A generic "how are you". I did not order my regular disposable pads, expecting a delivery from them. It is now, Dec. I am a disabled veteran, on a fixed income, who doesn't really have a lot of disposable income. Way beyond angry! Absolutely no contact

It doesn't work. ok, i expected it might not. My dog walked over this many times in 2 weeks and in the last week, 4 other dogs have visited and completely ignored this. HOWEVER - i have tried many times to email and get response "mailbox is full and cannot accept new emails". I received this order on 11/12/25 - well within the 90 day window to return. There are no instructions on the website - the phone number directs you to email - and the email won't go through. I will be disputing this order with my credit card unless they CALL me to resolve asap.

Pads are worthless. My pups show no interest whatsoever. They continue to pee anywhere but the pad. They have great marketing. If it's to good to be true, it is. Don't waste your time. Just a big scam.