Puppy Dogs & Ice CreamReviews of puppydogsandicecream.com

In a world that is more AI than Real, where our conversation is by text rather than mouth and our lives are governed by unseen, yet controlling forces, I was delighted to find Puppy Dogs & Icecream. They are real people writing about real life and providing real books to give children a real understanding of a real life. And the cherry on top is their service. It is beyond every other service experience I have had in recent years. My email to customer service was answered within the hour. It was personable and understanding and included an action on their end that I thought I may have to fight for. They are the REAL Deal.

I was just billed $97.00 for a "trial" subscription that I canceled a year ago. I never knowingly authorized any ongoing subscription with this company in the first place and canceled it after being billed $97 in September 2022. I have accessed no content from this company in the past year. I live on a fixed income and cannot afford to pay for something I didn't order and haven't used.

By buying 2 little books for a friend, unbeknownst to me I “automatically” signed up for audiobooks to the tune of $104.73 a year!!!!! I considered their emails to be no more than advertising, and I didn’t want any more books. If you are taking someone’s money, you should make sure they know it and for what, Otherwise ITS A SCAM!!!

This company is nothing other than a bunch of scammers and thieves. I bought a book for my grandson and was then signed up for a bogus virtual library that I never wanted. They just decided to add me and charge me $103.16 in September, 2022. I noticed the charge again on October 2, 2023 and called customer service. I requested a refund for both charges as I never requested the bogus virtual library and they refunded the October charge but told me it was just too bad that I fell for their scam and wouldn't refund the September, 2022 charge. Do NOT purchase from them. They will rob you and sign you up for things you don't want, won't use and laugh all the way to their bank. A shameful way to conduct business as they prey on the unsuspecting.

Got charged for books and services or membership or whatever it is and never received anything. In over 200.00 dollars for nothing!!

I needed an refund and the customer service person was patient, understanding, and helpful!

She was very helpful

I contacted customer service, and they solved my issue immediately!