Puppies.com Reviews | Read Customer Reviews of puppies.com

Puppies.comReviews of puppies.com

4.82,322 reviews
Malls & Marketplaces
625 Kenmoor Ave SE, Ste 350 PMB 84304, Grand Rapids, Michigan

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Puppies.com

About Puppies.com

Welcome to Puppies.com! We're the trusted place online where millions of people have found their new furry family members since 2003.Our easy-to-use site connects puppy lovers with caring, trusted breeders. We’ve helped countless families safely find the perfect puppy to match their lives. With millions of successful matches, we’re proud to be a reliable and loved resource in the puppy community.Searching for your new puppy is fast, simple, and free. You can quickly filter by breed, age, gender, price, and location, so it’s easy to find exactly what you're looking for.The Puppies.com platform is designed to provide clear, detailed puppy profiles along with tools that help users research, ask questions, view credentials, conduct customized searches, set preferences, and communicate securely. Features such as structured listings, ID verification tools, customer reviews, educational resources, and in-platform messaging are intended to support transparency and thoughtful connections between puppy listers and puppy searchers alike.Breed Matchmaker tools help visitors learn more about different breeds and identify options that align with their lifestyle. Puppy seekers can also narrow their search by age, breed, location, and other criteria to help find the best fit.At Puppies.com, we’re committed to making your puppy search a joyful, safe, and rewarding experience. Join our community and start your journey toward a lifetime of tail wags and puppy kisses.Welcome to Puppies.com—trusted by millions for paws-itively happy families!

Puppies.com (puppies.com) has 2,322 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Website: puppies.com
Category: Malls & Marketplaces
Location: Grand Rapids, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 10% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Puppies.com reviews

Showing 26 reviews with 3 stars · Clear filters

Mary C.
Jan 22, 2024
01/21/2024
01/21/2024 I loved the fact that I could purchase my puppy locally. And see him before buying. My only problem was the so called paperwork she gave me. Really wasn’t worth the paper it was done on . Although she was trustworthy of bringing me the exact puppy I seen in photo and I’m not concerned about the paperwork like someone else may have been. my opinion is that this site should have more information for the buyer about the sellers. Because there really isn’t any.
Response from Puppies.comJan 23, 2024
It's great that you had a positive experience purchasing your puppy locally and being able to see the puppy before making the decision. However, it sounds like you had some concerns about the paperwork provided by the seller. Your suggestion about having more information for buyers about sellers on the site will be taken into consideration for future site improvements. As a bulletin board service we encourage all users to read and follow the Buyer Tips provided on every listing to assist in having a safe transaction. Hope you and your puppy have many happy times together. Thank you for choosing Puppies.com!
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Tim B.
Jan 12, 2024
difficult
Was vary difficult at first to register and confirm took a number of times giving info to a black hole- but it finally came together.
Response from Puppies.comJan 12, 2024
Hello, I'm sorry to hear that you had difficulties with the registration process, and I understand that it can be frustrating. Please reach out to customer service at [email protected] to give us more detailed information about the issues you encountered so we can possible make the process easier. Looking forward to hearing from you. Puppies.com Support Team
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Sue K.
Dec 27, 2023
Our first attempt at seeing a puppy…
Our first attempt at seeing a puppy with one seller didn’t happen. Had a bad feeling about the meeting place he suggested. Didn’t seem right. Second attempt was perfect. At a private home, saw all the puppies and was able to talk to the sellers about the puppy
Response from Puppies.comDec 27, 2023
It's great to hear that your second attempt at meeting a puppy went well and that you were able to visit a private home to see all the puppies and talk to the sellers. Trusting your instincts and being cautious about the meeting place is an important part of ensuring a positive experience when getting a new pet. Congratulations on finding a suitable and trustworthy place to get your puppy!
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Daniel C.
Dec 24, 2023
Had to sign up and verify email before…
Had to sign up and verify email before it would let me contact seller
Response from Puppies.comDec 26, 2023
Hello, This is a common practice on many online platforms to ensure security, privacy, and authenticity. Verifying email addresses can enhance the security of the platform by reducing the likelihood of fraudulent or malicious activities. It helps in preventing spam, scams, and unauthorized access. While this verification process can be seen as an extra step, it is typically in place to create a more secure and trustworthy environment for users. If you have additional questions about the verification process please contact us at [email protected]. Puppies.com Support Team
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Don or Georgia C.
Dec 14, 2023
We preferred the way puppyfind was set…
We preferred the way puppyfind was set up and don’t really care for some of the changes .
Response from Puppies.comDec 14, 2023
Hello, Puppies.com is set up quite differently than PuppyFind.com with lots of new features. We appreciate the feedback about missing how the previous site functioned. If you would like to give us more detail about the things you miss from the previous site please contact us at [email protected]. We would love to hear from you! Puppies.com Support
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Julie T.
Dec 5, 2023
Easy navigation
Easy navigation. It’s easy to list puppies for sale and easy to purchase puppies as well. I like that you’re able to list older dogs on this site unlike other sites that only allow litters/puppies. It would be nice if there was less buyer scammers, maybe making puppy buyers go thru a verification process that the sellers have to go thru. I used to sell all of my pups on this site, now there’s a lot of pop up ads and puppy sales have gone way down. I think us breeder/sellers would be willing to pay more per month in order to have less scammers, less pop up ads, and more traffic.
Response from Puppies.comDec 5, 2023
Hello, Thank you for sharing your feedback, Julie. It's valuable for the platform to receive input from users like you to enhance the overall experience. Implementing a thorough verification process for both buyers and sellers is a good idea. This can help build trust within the community and reduce the presence of scammers. The site has recently implemented phone verification for all users. Report and Block options are available on all listings and in the message center that allows users to flag suspicious activity. These can help the platform identify and take action against potential scams. We appreciate your comments about minimizing pop-up ads which can significantly improve the user experience, and this suggestion will be taken into consideration for future site improvements. If we can assist you further please contact us at [email protected]. Puppies.com Support Team
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Small Paws Comfort B.
Dec 5, 2023
I like the look and ease of use when…
I like the look and ease of use when posting my pups. I also like there are many pups available. I don’t like that scammers use the site and even when you report them they are allowed to continue posting.
Response from Puppies.comDec 5, 2023
Hello, It's great that you enjoy the look and ease of use of the platform and appreciate the variety of pups available, dealing with scammers can be a concern when using any online platform. Safety and security is a top priority. If you still have concerns about a user on the site, reach out to the customer support team of the platform. Provide them with details about the scammer, including any evidence you may have. This can include screenshots, messages, or any other relevant information. Puppies.com offers a Report button on every profile to alert customer service to any suspicious activity, and a Block option if you do not want to have anymore correspondence with certain users. If you have additional questions or concerns please contact us at [email protected]. Puppies.com Support Team
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Elsie
Oct 13, 2023
I sometimes have a problem posting pics…
I sometimes have a problem posting pics , especially updates.
Response from Puppies.comOct 13, 2023
Thank you for your feedback. If you are still experiencing this issue please contact us at [email protected]. Thank you for using Puppies.com.
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