Pup LabsReviews of puplabs.com

Response from Pup LabsApr 10, 2026

Hello Phillip, We’re truly sorry for the confusion and frustration this has caused—that’s definitely not the experience we want for you or your family. We understand how concerning it must be to see incorrect billing and shipping information used. We’d really like the opportunity to look into this further and get everything corrected for you. We’ve also reached out by phone and email in an effort to connect and review your account details. Please contact our Customer Care team at 855-207-7351 so we can locate your account and ensure the billing and shipping information is corrected, and make sure everything is resolved properly. We’re here to help and want to make this right. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 10, 2026

Hello Nancy, Thank you so much for sharing this! We’re thrilled to hear you’re noticing real improvements in mobility—that’s exactly what we hope for. 🐾💛 We truly appreciate you taking the time to leave your feedback! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 10, 2026

Hello Kim, Thank you so much for your kind words—we truly appreciate your support! 💛🐾 We’re so happy to hear you’ve had an easy experience and are enjoying the products. It means a lot to our team to know we’re making things simple and effective for you and your pup. Thank you for being part of the Pup Labs family! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 10, 2026

Hello William, We’re really sorry for the frustration and stress this has caused—that’s not the experience we want for you. We understand how upsetting it is to feel unheard, especially when you’ve been trying to cancel. Your subscription has now been canceled, so you will not receive any further shipments or charges. We’ve also reached out by phone and email to ensure everything is fully taken care of. If you still need anything or would like us to review your account, please contact our Customer Care team at 855-207-7351—we’re here to help and make sure this is resolved for you. — Pup Labs Customer Care 🐾

Response from Pup LabsApr 10, 2026

Hello Lynn, Thank you so much for sharing this kind feedback—we’re truly glad to hear your conversation was helpful and informative for you and your pups. 💛🐾 We’re excited for you to begin the process and are here to support you every step of the way. Knowing you feel comfortable reaching out to us means a lot, and we’re always here whenever you need assistance. Wishing you and your pups the very best as you get started! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 10, 2026

Hello Dave, Thank you so much for sharing this wonderful update—we’re so happy to hear that Bear is doing better with his hips! 💛🐾 It means a lot to us to know the drops are making a positive difference for him, and we truly appreciate you taking the time to let us know. Wishing Bear continued comfort, strength, and happy days ahead! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 10, 2026

Hello Jeffrey, Thank you so much for sharing this heartfelt feedback! We’re truly glad our team was able to respond quickly and help make things right for you. We also really appreciate your honesty—trust means everything to us, and we’re happy we could ease your concerns and support you and your dogs. 🐾💛 Thank you for being part of the Pup Labs family! — Pup Labs Customer Care 🐾

Response from Pup LabsApr 10, 2026

Hello Susan, Thank you so much for sharing! 🐾💛 We’re so glad we could quickly step in and get a replacement order out to you—that’s exactly the kind of support we strive to provide! It means a lot to know you felt valued, and we truly appreciate your kind words and support. — Pup Labs Customer Care 🐾