Pup LabsReviews of puplabs.com

I ordered K9soothe for my daughter to try. It seems to work on her Shiba. After the 2nd bottle shipped without my knowing it I tried to cancel any further shipments due to having too many bottles on hand. Sent numerous emails and never got a response. Just this am got yet another notice that a shipment was on its way! This time I called and was told that you have to call in to cancel. I told customer service that was not really acceptable for me as there is nothing in writing proving that I started the cancelation process online. I asked if I could go into the website to cancel and was told NO! I asked if she could go ahead and cancel any further shipments but was told NO because there is one on its way now that she could not cancel future shipments until after I receive the one that is in transit! I asked if I could immediately ship that one back when it arrives and was told to call and they would give me my "options" as to what I could do with the product...I'm waiting for arrival... No other company I deal with makes it this difficult to get on and change auto shipments or cancel altogether! I'll post an update once I hear what they offer! In the meantime BEWARE... UPDATE--company canceled my subscription and refunded the last shipped bottle to make up for the inconvenience. They called me for days on end (before 8am!) until I finally answered...just to tell me that the cancelation was done and refund was issued. They had also sent me numerous emails already letting me know that.This customer service goes way beyond ,most!! Thank you!!

Pup labs ear cleaner is a waste of time and money

Tried immediately to cancel when I realized this was a scam. Sent several responses to their email to cancel this order and account. It’s been over a week responding to their pressure tactics. And still haven’t gotten results. Offered me half off to stay with the program. Don’t know if it works and don’t care, Terrible customer service. Can’t recommend.

After having to listen to an narcissistic vet who loves the sound of his voice for over an hour I was able to find out what the product was. Decided to take a chance and order. Before I was able to confirm the order I was forced to watch another lengthy commercial. I decided enough was enough and to leave the website. I was charged for an order I canceled and did not confirm. SCAMMERS!

In my opinion it's a rip-off. I paid $29 & got such a tiny package & it only has maybe 1/4 the vitamins, pre/probiotics, etc when I compared the ingredients to similar products. When I called for a refund I found out the $29 is actually a discounted price so they're charging some people even more! Their 100% money back guarantee is lie. And it's impossible to know all the details of their refund policy before you purchase. I looked over their entire website & only saw 100% money back guarantee, even if you used the product. No where did it state I would be responsible for the return shipping charge. Also, after I pay, package & ship it back to them, then I must called them with the tracking info. I shouldn't have to chase down my money. And I shouldn't have to explain and defend myself repeatedly to them when I call for a refund. Oh and be careful initiating your refund online. In order to do that you must check a box that gives consent to receiving automated reoccurring text messages. It says regarding your request but thats a lie because in the refund instructions it says you have to speak to someone to get refund so the check box is their last effort to get your info and probably so you will end up past the days allowed to receive a refund. Bad business.

Found our puppy was alergic to the first treatments of k9 soothe. So they gave us a gift card to try K9 Bliss. Our lab rep Kerisa(hope spelling correct) has been very helpful to get the right product for our puppy. Thank you.

Unfortunately my dog did not want to eat the food with the product on it. But Pub Labs gave me a full refund of my order. Also wanted to give me tips on how to get my dog to try it. Which I'm going to try out.

Well I will say that the customer service is great, as with many other people's complaints, the ordering was quite confusing and I ended up with 8 bottles instead of 3, which would have been fine if I only paid for the first 3, but the additional 5, costed me $179 which i wasn't prepared to spend. However, when I called to tell them I didn't want the extra 5, nor could I afford it, they offered to reimburse me for half. Which they did. So thats where the 1 star came from, was the personable customer service. But one of the ingredients in the K 9 soothe anti itch spray, is highly toxic to dogs and that's Tea tre oil. No wonder all his hair fell out and he was a nervous wreck. I'm totally dissatisfied in this product and there is no vet that formulated it. Just someone who thought they could falsely pose as a vet and pretend to have the answers. Nkw that I'm $150+ dollars in, I cant even use this stuff on him because its toxic. Plus it smells like gasoline so who likes whats really in it. Don't buy into their lies. If they can lie about 1 thing, then take that into consideration. The whole thing is a lie. I'm gonna do my best to expose these people and this stuff and get it taken off the market. My dog is worse off than he ever was before! He ended up having such a bad reaction that when i took him to the vet and showed the vet what I been using he read the ingredients and in ended uo costing me my dog. The damage was so bad, I had to relinquish my rights because I couldn't afford to pay for his whole vet bill.