NANCY
When you order this product you are signing for a subscription
I ordered the product not realizing I was getting a subscription ! Also, I accidentally ordered the product twice not knowing you would keep sending the Earclean ! Please cancel both subscriptions. I have tried to cancel both orders to no avail . Nancy Lee, 345 Acuba View, Woodstock, Ga. 30188
Response from Pup LabsMay 4, 2026
Hello Nancy, We’re so sorry for the confusion and frustration this has caused, Nancy. 🐾💛 We completely understand how upsetting this situation is, especially when the subscription and duplicate orders were not your intention. We’ve gone ahead and canceled both subscriptions to ensure no further shipments or charges occur. For your security, we recommend not sharing personal details publicly. To make sure everything is fully resolved, please contact our Customer Care team at 855-207-7351 and provide your name and email associated with your account, and we’ll be happy to confirm all updates and assist further if needed. We truly appreciate your patience and the opportunity to make this right. — Pup Labs Customer Care 🐾




