Joanne P.
Worst purchase I ever made
Worst purchase I ever made. In addition, they HYPE their refund policy. NON -EXISTANT. My dogs joint are worse for wear and she received no relief from so -called "FREEDOM JOINT DROPS" Buyer beware! RIP OFF!
Response from Pup LabsJan 11, 2024
Hi Joanne, we're very sorry to hear that your dog has not benefited from Freedom Joint Drops. How long did you give it? We typically recommend at least 2-3 months of consistent use for the natural ingredients to work their magic. Regardless, we have honored your request for a refund and you should see the funds post to your statement within 3-5 business days. Additionally, we have no records of you attempting to call or email us for a refund. Our customer service phone number and email was in the email you received after ordering, along with the insert letter that was provided in the package. For your records, our contact information is: 855-207-7351 (Pacific Standard Time Mon – Fri 9AM – 5PM) and [email protected] (we will respond within 24 hours Mon - Fri).