Nicci G.
We first saw this product on Facebook…
We first saw this product on Facebook and thought it would be perfect for our mixed. Rottweiler, at the time of trying to purchase wait or we're going to order 3 bags, but before the order could get confirmed, it tried to get us to order another 6 bags, and when the credit card declined due to a possible fraud. And I saw what was happening. I called and canceled all orders immediately. We then ordered directly from the site. Cuz, we wanted to try just a one month supply. It took over 4 weeks to get to us. I was notified of a tracking number 3 weeks before the product was ever sent. When we received a product, the package was so small, it will barely last Our larger dog 2 weeks, not the 30 days. I've promised that's $60 a bag. The price does not constitute the product. I will not be buying this product again. Please beware and read all the fine print.Check your credit card statements also
Response from Pup LabsOct 22, 2024
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the issues you faced during the ordering and delivery process, as well as the disappointment with the product size. We understand how frustrating this must have been, especially given the delays and the misunderstanding with the order quantity. This is certainly not the standard of service we aim to provide, and we’re committed to making this right for you. We would be reaching out to you to gather more info about this. and we truly appreciate you bringing this to our attention. If you have any further concerns or questions, feel free to reach out, and we’ll be happy to assist. Thank you again for your patience and understanding.