Dawn E.
I placed an order on December 6 and on…
I placed an order on December 6 and on Sunday the 15th. I received an email stating that it’s been a week since I’ve received my product. Today is the 19th and I have not received the product nor have I had any issues receiving any packages during this holiday season. It’s a very large order of over $400. Please check in to the tracking of my order and find out what’s going on. This is very disheartening. I have emailed you directly as well.
Response from Pup LabsDec 19, 2024
Thank you for bringing this to our attention, and we sincerely apologize for the delay and confusion surrounding your order. We completely understand how frustrating this situation must be, especially with such a significant order. We tried calling you this morning but wasnt able to get through so we left a voicemail. We will try to reattempt in a few to get you your tracking number and an update on your order that appears to be delivered Tuesday, December 17. If you havent received that parcel we are here to assist. We appreciate your patience and understanding during this time, and we will follow up with you via email with a resolution. Thank you for letting us know, and we’re here to ensure you get your order as quickly as possible. 🙏📦