Pup LabsReviews of puplabs.com

Response from Pup LabsMar 17, 2025

Thank you for your wonderful feedback! We’re so happy to hear that your older terrier is feeling youthful again and that you’re noticing fresher kisses! 🐾💙 We understand that the every 3-week subscription cycle may not align with your needs. If you’d prefer a monthly delivery schedule, you can adjust your auto-ship settings or contact our customer support team at 855-868-4130 for assistance in modifying your subscription to better fit your budget and usage. We truly appreciate your support and are here to help make things as convenient as possible for you! 😊✨

Response from Pup LabsMar 17, 2025

Thank you for your feedback! We’re so glad to hear that your pups love the product and that you’re seeing improvements in their digestion! 🐾💙 We appreciate your honest input about the new packaging. While the switch to packets was made for efficiency, we understand that jars may have been more convenient for storage and scooping. We’ll share your feedback with our team to explore potential improvements in future packaging. If there’s anything else we can do to enhance your experience, feel free to reach out. We truly appreciate your support! 😊✨

Response from Pup LabsMar 17, 2025

Thank you for your feedback! We’re so glad to hear that you had excellent service and that your order arrived smoothly. We’re hoping the product works wonders for Bo! 🐾💙 If you ever have any questions or need assistance, we’re here to help. Wishing Bo the best results! 😊✨

Response from Pup LabsMar 17, 2025

Thank you for your wonderful feedback! 😊 We’re thrilled to hear that ordering was easy and reliable and that you’re loving the product. It means a lot to us that it’s delivering on its promises! 🐾💙 If you ever need anything, we’re always here to help. Thanks for your support! ✨🐶

Response from Pup LabsMar 17, 2025

Thank you for your wonderful feedback! We’re delighted to hear that our telephone customer service was perfect for you, and even more thrilled that ProDenta is making a real difference for your pup’s breath and teeth. Your satisfaction is our priority, and we appreciate your support. If you ever have any questions or need further assistance, we’re here to help. Wishing your pup continued good health! 🐾😊✨

Response from Pup LabsMar 17, 2025

We’re so sorry to hear that you haven’t received your order! That’s definitely not the experience we want for our customers. Please contact our customer support team at 855-868-4130 so we can investigate the issue and either track, reship, or refund your order as needed. We appreciate your patience, and we’ll do everything we can to make this right! 🙏📦

Response from Pup LabsMar 12, 2025

I’m very sorry to hear about your experience and the stress this has caused you. We truly understand how important this is, and I apologize for any delay in getting your request handled. Please know that we take your concerns seriously, and I will personally ensure that your next month’s order is canceled as requested. We will give a call to ensure you are fully supported. Again, I sincerely apologize for any frustration this has caused. We appreciate your patience and the opportunity to make things right.

Response from Pup LabsMar 12, 2025

This truly warms our hearts! We’re so happy to hear that your sweet girl is still going strong and that our product has been a part of her journey. It’s incredible to see her resilience and the love and care you’re giving her. Thank you for sharing your experience – stories like yours mean the world to us and to other pet parents looking for hope. Wishing you and your 12-year-old warrior many more happy moments together!