DAVID W.
REALLY?!!!
REALLY?!!!! YOU Blew up my cell with NINE Emails with one (my first) order!! PLUS when I was trying to order....your site kept going back and forth from more products to up sells on my current order and wouldn't take my discount code that YOU had offered! Until I got an Email confirmation I didn't know if it went through or not. VERY Confusing and Frustrating! David Waller
Response from Pup LabsOct 30, 2025
Hi David, Thank you for your honest feedback, and we’re truly sorry for the frustrating experience you had. That’s not the smooth and supportive process we aim to deliver. The excessive emails and confusing checkout flow — especially with discount codes not applying correctly — can understandably be overwhelming. We’ll be sure to share your concerns with the appropriate teams to improve the experience for you and others. In the meantime, if your discount wasn’t applied or you’d like us to double-check your order, please reach out directly and we’ll make it right. Your satisfaction matters, and we appreciate you bringing this to our attention. – Pup Labs Customer Experience Team 🐾