Mary S.
I just received the ear drops yesterday…
I just received the ear drops yesterday and upon opening the package everything was covered in oil. The dropper was not screwed on tightly and the oil had leaked out of the bottle. I would estimate 1/4 of it was gone. Too soon to know if it works for my dog yet. Revised review: Pup labs quickly responded to my original review. They offered a free replacement for the leaking bottle and requested that I revise my review. However, two bottles of a product different than the one I had originally ordered was sent. I received numerous emails and phone calls wondering why I had not revised this review. I informed the caller that I had received the wrong product. Upon reviewing her notes from our prior conversation she acknowledged that she had sent the wrong product and sent me two bottles of the correct product. Fortunately, usage instructions were included with this shipment. I revised my review as agreed upon. My dog's ears are cleaner than before I used the product.
Response from Pup LabsNov 23, 2025
We’re very sorry to hear that your ear drops arrived leaking — that’s definitely not the experience we want for you. Thank you for letting us know. Please contact us at [email protected] or 855-207-7351 so we can replace the damaged bottle right away. We hope the new one arrives in perfect condition and works well for your dog. – Pup Labs Customer Care