Carl H.
The delivery was very slow and the…
The delivery was very slow and the messaging from Pup Labs was constant. You were asking for reviews even before I received your product, Also expecting me to continue with a subscription was wishful thinking on your part when I had not been given a chance to view any results in the first place. Update: Customer rep called and apologized for their conduct. Kudos for them taking all of the heat for other peoples' actions, but I am still unhappy with the conduct of the company as a whole so far. I am still hoping that the product gives good results.
Response from Pup LabsNov 24, 2025
Thank you for sharing your honest feedback. We’re sorry to hear that the delivery was slower than expected and that our messages felt overwhelming — especially before your product even arrived. You’re absolutely right that you should have time to try the product before being asked for a review or being encouraged toward a subscription. Your experience is important to us, and we appreciate you bringing this to our attention so we can improve both our communication timing and expectations moving forward. If you need anything or have questions as you begin using the product, we’re here to help at [email protected] or 855-207-7351. – Pup Labs Customer Care